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SUPPORT SERVICE UPDATES

Due to COVID-19, some services have had to change how they are operating in order to keep everyone safe. Below you can see what services have updates.

Click here to read the Cambridgeshire Council COVID-19 Update.

Click here to read the CPFT (Cambridgeshire and Peterborough Foundation Trust) updates.

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Bereavement Services:

Eating Disorder Services:

Older People Services:

Self-Harm Services:

Sexual and Domestic Abuse Services:

PTSD Services:

Drug/Alcohol Abuse Treatment Services:

Pregnancy Services:

Isolation Services:

Anxiety, Depression and Stress Services:

Personality Disorder Services:

Young People Services:

LGBTQ+ Services :

Victims & Witnesses Services :

Disability Services :

Physical Activity Services :

Volunteering Services :

Money Services :

Housing Services :

Employment Services :

Other Services :


Bereavement Services:

Lifecraft

Coronavirus Update – 16 June 2020
Most Lifecraft staff are still working, although mainly from home, and members can continue to contact us on 01223 566957.  Please leave your name, contact details and a short message so that someone can return your call.

We have temporarily extended the operating hours of Lifeline, the Cambridgeshire and Peterborough Mental Health Helpline.  Lifecraft is operating the line from 2pm to 11pm every day and CPSL Mind between the hours of 9am and 2pm on weekdays.

Remote counselling sessions continue for members who were receiving counselling prior to lockdown, and should sessions become available they will be offered to people on the waiting list.

Taking account of Government guidance, and considering the safety of members, volunteers and staff, we will not be running face-to-face activities for the foreseeable future.  We will continue to review the situation, but do not expect the situation to change until at least October.

We are hoping to get some of the group activities up and running via video conferencing over the next few weeks and will update members as soon as more details are available. https://lifecraft.org.uk/coronavirus-update/

Child Bereavement UK - date updated 30/03/2020

– Updated 26th May
Please find below (link) the latest information and guidance with regard to our services and events.

We will continue to monitor the situation and will update this page to reflect any changes in government guidance and in our response. We apologise for any inconvenience that any changes to our services or activities may cause but trust that you understand that the safety and wellbeing of those who use or support our services is paramount.  https://www.childbereavementuk.org/coronavirus-covid-19-information

Sue Ryder Hospice 

– Updated 22nd May
Following the government's advice and in order to ensure the safety of our patients, clients, staff and volunteers, we are regrettably unable to allow any visitors without express permission.

People who wish to visit should contact the Sue Ryder Thorpe Hall Hospice reception on 01733 225 900. Please read our guidance (link) before visiting a Sue Ryder hospice or neurological centre. https://www.sueryder.org/news/coronavirus-covid-19-guidance-visiting-a-sue-ryder-hospice-or-neurological-centre

Arthur Rank Hospice 

– Updated 12th June
We have made some further changes to delivery of clinical services in light of the newest guidelines on COVID-19. 

In order to keep our Inpatient and community services running, we have (where necessary and appropriate) redeployed colleagues into clinical support roles.

Please see below (link) for further information, but please be aware that this is subject to constant review.  We will do our best to keep you informed of the latest via this website page, as new official guidance is released. https://www.arhc.org.uk/news-item.asp?$=1627&o=

Cambridge University Counselling Service

– Updated 21st May

  • We are offering remote appointments for students both in the UK and abroad via zoom.us (audio or video to suit your preferred option).
  • These appointments we will be focussed on assessing your needs and offering support and advice on how to cope with and manage your current situation.
  • The appointments will usually last for between 30-50 minutes.
  • We can arrange follow-up emotional support appointments for students who remain abroad.
  • We can continue to offer counselling to all UK based students.
  • Where appropriate we can also signpost you to other sources of support.

To arrange an appointment with UCS (including College-Based Counselling) please complete the 'Student Pre-Counselling Form' on our secure website.  https://www.counselling.cam.ac.uk/news/covidup

Anglia Ruskin University Counselling and Wellbeing Service

Counselling and wellbeing support is still available. Despite not being on campus, the Counselling and Wellbeing team are still here for you. You can register for counselling online as usual, and support will be offered via phone or video call.

  • 20-minute drop in sessions will be over the phone or online using Zoom. Please book by emailing wellbeing@aru.ac.uk
  • Appointments can be made to see your counsellor as usual (over the phone or Zoom).
  • You can use our online self-help tools and follow our 6 Ways to Wellbeing.
  • Your online resource, SilverCloud, is still available. Silvercloud can help you understand how you’re feeling and give ideas on how to manage your thoughts, feelings and behaviours.
  • We’ll be running workshops online using Zoom. Keep an eye out for details coming soon.

Just because we’re all isolating, doesn’t mean we should feel lonely. Please contact us if you want to talk about your mental health and wellbeing. Email wellbeing@aru.ac.uk https://aru.ac.uk/current-students/health-and-wellbeing

The Compassionate Friends - date updated 30/03/2020

https://www.tcf.org.uk/content/loss-during-covid-19--pandemic/

"

In light of the recent Government recommendations that the UK population should wherever possible avoid social contact and that all non-essential travel and meetings are avoided, we have made the decision to suspend all Compassionate Friends group support meetings and face to face support due to the rise in the spread of coronavirus. This is not a decision we have taken lightly, but rather it is to protect the health of our members and the wider community.

We very aware that our support groups are a place where you can safely come and talk about your child and share any thoughts and feelings around your bereavement; so we appreciate that many of you will find it difficult that this support is not available for the time being.

Please do remember that you can call the TCF Helpline any day of the week if you would like to speak with another bereaved parent who is there to listen on 0345 123 2304 (10 am – 4 pm, 7 -10 pm). If the Helpline is busy, please clearly leave your name, number and a short message and one of our team will get back to you as soon as they can (please note, this may not be the same day). You can also email the helpline for support at helpline@tcf.org.uk.

Please do also consider joining one of our private Facebook Groups or online Forum for support and to talk with other bereaved parents and siblings. Details are here

Our postal library will still be operating but will offer a more limited service during this time. For more information contact Mary at library@tcf.org.uk."

CPSL MIND - date updated 13/07/2020

https://www.cpslmind.org.uk/our-response/

Like many other organisations we have reorganised ourselves in response to the coronavirus (Covid-19). We are following Government guidance to protect our staff, volunteers and those we support and to slow the spread of the virus.

In doing this we remain committed to supporting our clients with mental health needs, wider community mental health concerns, our partners and others as best we can during this period of uncertainty.

How we continue to support our community

We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

Our Good Life Team continue to provide one to one support to our specialist mental health service clients via telephone and, where necessary, through face-to-face visits observing social distancing guidelines.

Lifeline Plus is now available to call Monday to Friday, 9am-2pm (excluding Bank Holidays) on 0808 808 2121 for wellbeing support.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (excluding Bank Holidays) as normal.

Our new online support and wellbeing community – Qwell – provided by our partner Xenzone, launched on 1st April 2020 as part of our Good Life Service and is available now.

We are now offering virtual Good Mood Cafes, Open Door calm spaces and Peer Support Groups as part of our Good Life Service to continue these initiatives while we are unable to host them in community spaces.

Our Changing Lives Service including Cognitive Behavioural Therapy (CBT) and counselling continues via telephone. You can self-refer here.

Our Perinatal Team continue to support the mums they work with via telephone and online.

Our Training, Fundraising, Communications and Campaigns teams are continuing to operate remotely exploring innovative ways to support and engage our community.

Keep up-to-date with us on Facebook and Twitter.

Our staff and volunteers

The wellbeing of our staff is an absolute priority and they are being supported with advice and appropriate equipment in line with national guidance; all but essential services staff are working from home.

What's next?

We understand that changes and confinement will impact on everyone and raise particular concerns around mental health.

Right now we are working with other organisations to establish a joint response that makes the very best use of all our available resources for the benefit of our communities.

We remain keen to be a collaborative partner and continue close working with others so all of our resources can be used as effectively as possible, across services, charities and community.

We will be updating our information on our website regularly, detail of services and current adjustments and how to contact us if concerned.

Cruse - date updated 13/07/2020

Cruse - https://www.cruse.org.uk/get-help/coronavirus-help/coronavirus-coping-restrictions-ease

During the current pandemic we have adapted our support to ensure the safety of our clients and volunteers. We offer a telephone helpline and webchat, and support sessions are being held over the telephone, email or internet. We are constantly reviewing the situation in line with government guidelines.

SANDS - date updated 13/07/2020

Sands - https://www.sands.org.uk/coronavirus

  • "All Sands events until the end of May are now cancelled, this includes Networking Days and Befriender Training
  • All Sands face-to-face support meetings until the end of May are cancelled
  • All other events, such as fundraising or memorial events, until the end of May are cancelled, Sands will need your help to look at new ways to fundraise during this time

The charity, the staff, our volunteers and the people we support remain are our priority.

Sands is reviewing and assessing the situation on a daily basis. At the moment, the London office is closed down, and all staff are working from home. This has been a straightforward process for the charity as around 40% of staff are part or full-time homeworkers. This means that our services and the level of support we can offer you remains the same."

Petals - date updated 30/03/2020
"

Our priority is to ensure that we are protecting both the mental and physical health and wellbeing of our clients, as well as that of our counsellors.

 Petals has therefore made the decision to temporarily pause all face to face counselling sessions, with secure online video sessions (via Zoom) being offered to all existing and newly referred clients as an alternative. This will ensure that those who would like to continue (or begin) their sessions can do so in the comfort and safety of their own home whilst maintaining meaningful and visual contact with their counsellor.

 All Petals counsellors will be contacting their clients this week to offer this alternative and provide detailed guidance about how it will work. There will be no face to face sessions after Friday 20 March until further notice.

 Petals will review these arrangements on a weekly basis. We hope that we will be able to return to normal service soon, but this will always depend heavily on the very latest medical advice.

 If you are currently receiving counselling from Petals and have any questions, please contact your counsellor directly."

CPFT - date updated 14/04/2020
Where there are service changes, our teams will review each patient on an individual basis and prioritise those who need our care the most. We will be communicating directly to all patients who may be affected by these temporary changes. If they haven't heard anything they need to assume that for now things are continuing as normal, and if there are further changes, then their clinician or service will let them know. 

We're just launching our video consultations system as the majority of our appointments for patients will now be digital to adhere with the social distancing guidelines.

Eating Disorder Services:

CPFT Eating Disorder Service - date updated 13/07/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

Where there are service changes, our teams will review each patient on an individual basis and prioritise those who need our care the most. We will be communicating directly to all patients who may be affected by these temporary changes. If they haven't heard anything they need to assume that for now things are continuing as normal, and if there are further changes, then their clinician or service will let them know. 

We're just launching our video consultations system as the majority of our appointments for patients will now be digital to adhere with the social distancing guidelines.

Norfolk Community Eating Disorder Service
In order to prevent the spread of Coronavirus, NCEDS has taken the decision not to see patients for face-to-face appointments, unless this is essential for treatment purposes.

Our clinicians will contact you individually to discuss your care. However, please do not visit The Springs for any appointments until you have discussed your treatment with the appropriate clinician. If you have any concerns or questions, please call 0300 300 0142. https://www.cpft.nhs.uk/norfolk-community-eating-disorder-service.htm

Carers of People with Eating Disorders and Coronavirus (COVID-19)

March 2020

Carers have a vital role in supporting their loved one’s welfare.  Support for you as a carer is also vital. 

  • Your loved one’s clinician will tell you how best to help - ask as many questions as you need to.
  • Visit the BEAT website https://www.beateatingdisorders.org.uk/ It has up to date advice and a helpline that carers can ring 365 days a year.
  • E.A.S.T https://www.feast-ed.org/ also provides useful information and online support.
  • If you have a local support group, stay in touch. Face to face meetings may not be possible but alternatives will be put in place wherever they can.
  • Make a plan now for if you become poorly - it’s not easy, talk it through with someone you trust and discuss it with your loved one. Carers UK offers good advice on making an Emergency Plan https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19, as well as more general advice.
  • Above all, look after yourself.

Here are two films to support carers made by the the NHS East of England Eating Disorders Clinical Network.  You can stream or download the films (30 mins each) by clicking on, or copying and pasting, these links:

A Carer’s Perspective:     https://player.vimeo.com/external/269177912.hd.mp4?s=8b7a5b34b34d51877cf1d4309184955b976a41f3&profile_id=175&download=1

A Professional’s Perspective:     https://player.vimeo.com/external/269159983.hd.mp4?s=3ea549895b12e5b21d3197abd8994163649e3f56&profile_id=175&download=1

Stay safe, stay well and thank you for all that you are doing.

Older People Services:

Alzheimer's Society 

Updated 22nd May
Our directory is now listing online and telephone services operated by Alzheimer’s Society and third party providers, please check with the provider to see if the service is running.

Please note: Alzheimer’s Society has temporarily suspended all of our face-to-face services and some group services and the majority of Alzheimer’s Society local offices are closed for the time being. If you use one of our services we will contact you about this. If you have a query about one of our services, please email where possible.

Your local authority may provide information, advice and support relating to the coronavirus. 

If you have questions or concerns about dementia, you can get phone support from a dementia adviser by calling 0333 150 3456. https://www.alzheimers.org.uk/find-support-near-you#!/search

Age UK 

Update 13th May
Circumstances are changing quickly and our services are now being updated regularly in an ‘At a glance’ table format. Please click here: https://www.ageuk.org.uk/cambridgeshireandpeterborough/our-services/current-service-status/.

FOR MORE INFORMATION PLEASE CALL 0300 666 9860 OR EMAIL infoandadvice@ageukcap.org.uk 

https://www.ageuk.org.uk/cambridgeshireandpeterborough/about-us/news/articles/20182/services-update/

Care Network Cambridgeshire

- Updated 10th June 2020
During the Covid-19 outbreak we are providing support to adults across Cambridgeshire 7 days a week. Between 9am and 5pm Monday to Friday and between 10am and 4pm on Weekends and Bank Holidays we offer the following services:

Delivering essential supplies and prescriptions – If you are on your own without nearby help we can carry out an emergency food shop or collect your prescription. Please call 01223 714433

Wellbeing support While we are isolated it is important to feel some connection to other people. We can arrange a regular check in and chat with one of our volunteers OR if you are struggling with anxiety or low mood our staff can offer additional support to help you cope better with challenging feelings and to look after your wellbeing.

Please call 0330 094 5750*. We are happy for you to contact us on your own behalf, or on behalf of another person, if they have given you their permission to contact us. This service is available Monday to Friday only. *Calls cost standard rate as on 01 or 02 number.

Finding the right support– with things changing so quickly trying to work out what support is available can be overwhelming. Our Community Navigators are ready to help you find the right local support for you.

Please call:

Fenland: 01354 695208 East Cambs: 01353 659639

Cambridge City: 01223 300460 South Cambridgeshire: 01954 212100

Huntingdonshire: 01480 423065

Can you support our #Challenge34 campaign? In just one week during March we received over 700 calls from people who are scared, lonely and uncertain about how they can keep themselves safe and well in the coming months.

This is record demand for our services, and we need your support to continue to be able to respond. Please make a donation today so we can help people #Challenge34 Click here to access our fundraising page. https://care-network.org.uk/

Caring Together

– Updated 16th June

How we are doing this at the moment has had to change but our purpose and commitment to carers and the people they look after remains the same.

We offer a range of support for carers and people they care for including:

  • Providing information, advice and guidance by telephone, email and our website.
  • This includes information about specific local services and support carers can benefit from.
  • Offering our Listening Ear and telephone support service.
  • Supporting and connecting carers by video meet-ups, phone calls and email (instead of the usual hubs and groups).
  • Help to plan for the unexpected.
  • Immediate support in a crisis.
  • Homecare by our qualified care workers - This can include personal care, medication support, meal preparation, shopping, collection of medication and more.
  • Carer care packs including personal protective equipment (PPE)*
  • Carers may be eligible to benefit from a carer break, delivered by our homecare team, at no cost to them*
  • Campaigning for carers’ rights.
  • Raising awareness of carers.
  • Providing regular information and updates on social media including Facebook, Twitter and Instagram.

You can contact us on 0345 241 0954 or hello@caringtogether.org or see information on our website at caringtogether.org

*Please contact us for details on the carer care packs, including PPE, and the availability of free carer breaks, delivered by our homecare team.

We are continuing to take referrals at this time. https://www.caringtogether.org/coronavirus-covid-19

The Bobby Scheme - date updated 13/07/2020

Following official government guidelines and recommendations, The Bobby Scheme is now able to resume some essential services to support vulnerable people at home. Whilst we are aiming to get back to normal services soon, we would like to thank you for your ongoing support and patience during this difficult and restricted period. 

As of 8th June 2020, we will be carrying out the following recommended service/procedure:

> Calls will be made prior to visits confirming that householder/s are fit & well

> Social distance will be maintained at all times – 2 metres apart

> Conversations/ giving advice will take place outside the home wherever possible

> Our staff will wear masks, gloves and protective aprons. We will wash our hands with our own soap and towel upon arrival and upon leaving

> We will continuously use alcohol hand sanitiser

> We will wipe down all surfaces and areas touched with anti-bac wipes or spray

> Any donations to be sent through bank transfer or cash in a sealed envelope

For households where we aren’t able to visit, i.e. those in self-isolation, please see our Home Safety Device – Self-Installation Video here (and below). https://www.thebobbyscheme.org/home-safety-devices-self-installation/

https://www.thebobbyscheme.org/

Cross Keys Homes - date updated 13/07/2020

Our LifeLine service remains operational and we are putting in additional precautions to protect our employees and customers.

If you are self-isolating over concerns about coronavirus or have received a letter from the government advising you to follow shielding measures, please let us know by emailing customerservices@crosskeyshomes.co.uk. This is extremely important if we need to visit your home. https://www.crosskeyshomes.co.uk/lifeline

Forever Active - date updated 13/07/2020

Following the Prime Minister’s briefing on 16th March the Forever Active management committee has reluctantly had to take the decision, in support of social distancing, to cancel all classes as from Wednesday 18th March until further notice. Please refer to the website for further updates and information.

Your help in passing this information on to others in your class who may not have access to emails would be very helpful. https://www.forever-active.org.uk/

Embrace - date updated 13/07/2020

Embrace / Places for people
https://www.placesforpeople.co.uk/about-us/news/2020/coronavirus-information/

Sanctuary Supported Living - date updated 30/03/2020
"In response to Government guidelines following the COVID-19 outbreak, we have reviewed our services to customers and have had to make some difficult decisions.

We want to continue to offer safe and effective services, but we also want to protect our residents and our staff by minimising non-essential contact and travel.

Therefore, we have taken the decision to move to an emergency repairs service only if we have to enter you home.

Compliance checks, such as Gas Safety; and communal repairs will continue the usual way. We understand this is disappointing for you and may mean that some non-essential repairs take much longer to complete than in ordinary circumstances.

We have streamlined our schedules for care and support. This means that some key working sessions may not take place as regularly and the number and length of time spent on care visits will be reduced to accommodate everyone’s essential needs without compromising anyone’s health or wellbeing. This has been done according to our risk assessments, business continuity plans and guidelines received from the authorities.  

We will of course, continue to monitor the situation daily and review accordingly."

East Cambs Older People’s Service – Updated 15th June
We are closely monitoring government guidance around coronavirus (COVID-19) and our response as a landlord, care and support provider, and employer.

We will continue to keep this web page updated with changes to our services. Please be assured that the health and safety of residents, their families and our staff remains our priority and we will not make any changes unless a full risk assessment has been carried out. https://www.sanctuary-supported-living.co.uk/news/sanctuary-supported-living-coronavirus-update

Making Space - date updated 30/03/2020
"

We want to reassure you that whilst we are doing our best to keep life as normal as possible for the people we support, we are also taking additional measures, following the advice of Public Health England, to ensure people’s safety.

Here at Making Space, our first priority is always the people we support, their family and carers and our colleagues.

Our teams are already well versed in infection control and we have clear processes in place to prevent and contain infections amongst the people we support and our teams. However, we are not complacent about the coronavirus outbreak, or the potential risks.

Visiting our residential care homes/services and registered services

We currently do not intend to close our services to visitors - contact with loved ones is such an important element in people’s lives and where we can we should not isolate them unnecessarily.

However, to greatly support our efforts to protect the people we support we have put in place some restrictions on visitation and ask that careful consideration is given before visiting.

Please delay your visit to our services if:

  • You feel unwell. This is especially important if you have a fever, a cough, shortness of breath, high temperature or other flu like symptoms. Please visit the NHS website for the full list of coronavirus symptoms, you can also check if you have Coronavirus symptons using NHS 111 Online. If you do have these symptoms, following Public Health guidelines, you should also be self-isolating for 14 days
  • You have recently returned from any country on the government’s high-risk list, please avoid all visits until further notice. Check Gov.UK’s list.
  • Have come into contact with any one potentially having the virus i.e. anyone already quarantined
  • Your visit is non-essential

Our teams our always on hand to assist with telephone/video calls, letter or email communications so you can stay connected. Please contact the service manager to discuss how we can help facilitate this for you, or if we can help in any other way.

Visits from local services that would usually form part of our social activity schedule have been cancelled for the foreseeable future. However, socialisation will continue to be an important aspect of daily life, with our teams ensuring that people have as much social interaction and entertainment as possible.

Essential medical visits will continue to be made, and our staff will ensure that any visitors that do visit are aware of interim visiting requirements.

If you decide to visit

Having considered the above information, if you are still planning a visit, it is important that you take every measure to do so safely.

During your visit:

  • The most effective way of preventing transmission is to wash your hands with soap and water and we ask that all visitors do so as soon as they enter the service. You can read more about NHS handwashing advice
  • We also recommend using hand sanitiser with at least a 60% alcohol content and to do this before entering the home, especially after using public transport
  • Please cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin immediately
  • Our teams may ask you questions about your health and any contact with possible sources of the coronavirus before you come into the service/home

Reducing the risk

Our teams are closely observing residents for respiratory symptoms including elevated temperatures and are fully aware of the protocol they should follow should they suspect a case.

We are confident that our colleagues have the knowledge, skills and resources to minimise the risk that coronavirus presents to our residents.

Community and outreach services

We are working closely with our community services and other local providers to continue providing support in the community wherever possible, following the latest guidance from Public Health England.

Although we have had to scale back our face-to-face support, we can still support you in various different ways, including:

  • Welfare telephone calls/checks
  • Emotional support over the phone
  • Support with errands
  • Help co-ordinating medical support

Support available will vary from service to service depending on different circumstance - so please speak with your service manager/team leader directly.

How to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • Shopping for basic necessities
  • One form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • Any medical need, or to provide care or to help a vulnerable person
  • Travelling to and from work, but only where this cannot be done from home

There are things you can do to help reduce the risk of you and anyone you live with getting ill with coronavirus:

Do

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Use hand sanitiser gel if soap and water are not available
  • Wash your hands as soon as you get back home
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards

Don't

  • Do not touch your eyes, nose or mouth if your hands are not clean

Keeping you up to date

We will continue to monitor all government advice and update our approach in accordance with the latest recommendations. Please do check this page regularly as it will be updated to reflect any development or change to our guidance."

CPFT - date updated 13/07/2020

CPFT Inpatient Wards - We are asking the public to limit visiting and to consider other ways of keeping in touch, like phone calls. For the time being, to protect our patients, our Inpatient Rehab wards are only open for visiting from 3pm – 4pm, and we are restricting visitors to one per patient. We are also recommending that anyone over the age of 70, or have an underlying health condition, to not visit any of our wards at present – please see the Government’s guidance on this here. https://www.cpft.nhs.uk/services/community-inpatients.htm

"24 March 2020: 

  • In line with national guidance to stay at home, CPFT wards and inpatient units will be allowing visitors only in exceptional circumstances to meet patient needs.

  • Carers and families should call ahead to book a visit in advance, and this must be agreed with the ward/service manager.

  • Visitors may be expected to wear protective clothing, and anyone who has not been given permission to visit will be asked to leave the site.

  • All visitors must comply with hand-washing instructions whilst on the ward.

  • If you have Coronavirus symptoms, you must not enter any CPFT site/building. If staff members suspect you may have symptoms, you will be asked to leave the ward."

Self-Harm Services:

Samaritans - date updated 13/07/2020

Samaritans - https://www.samaritans.org/how-we-can-help/if-youre-having-difficult-time/if-youre-worried-about-your-mental-health-during-coronavirus-outbreak/

Helpline still running.

"Samaritans is a critical service, needed now more than ever. In light of latest government advice, our volunteers are working really, really hard to support the people who need us most wherever possible. Our volunteers' safety is of upmost importance and we will continue to monitor the situation. All our branches are applying strict guidelines with regard to hygiene standards and social distancing.

While we've taken the difficult decision to stop offering face to face support in our branches, and training sessions for new volunteers, and it may take us longer to answer the phone or answer emails, we're still here.

Government guidance to stay at home over the next few weeks means that we won't have the social contact that some of us are used to, and in some cases, if you live alone or are in self-isolation, it will mean we're cut off from all contact for quite some time.

It’s normal that this will affect your mood, and it’s something we’d really encourage you to talk about, however you can, via video messaging, over the phone, texting or over the garden fence. Whilst we are physically isolated, it’s more important than ever for us to feel socially connected, so try and reach out to people to talk, and try to be there to listen to others."

CHUMS 

Update 19th March
Following guidance from Public Health England and the Government, all face-to-face contacts with children, young people and families will cease from 5pm on Wednesday 18th March, for the foreseeable future to minimise exposure and unnecessary risk.

CHUMS will continue to operate and maintain our services and will endeavour to minimise any disruption to the care we provide.

We will now be offering our interventions using the following methods:

  • Telephone assessments
  • Individual interventions by phone, WhatsApp, Facetime or Skype
  • Group interventions using Microsoft Teams.
  • Virtual drop-ins

Initial contact will be made by phone and the most convenient method of communication can then be decided. http://chums.uk.com/chums-covid-19-coronavirus-statement/

Sexual and Domestic Abuse services:

Choices - date updated 13/07/2020

As the world struggles with the COVID-19 outbreak, I wanted to take a moment to thank our counsellors, staff, trustees and clients for adapting so swiftly to the change of circumstances we find ourselves in currently.

Protecting staff, counsellors and clients: following the restriction of movement and social distancing regulations, all administrative staff are working from home and face-to-face counselling sessions are being delivered by telephone or video call where possible. This situation will be reviewed in line with ongoing government guidance.

Contacting the office: we continue to take referrals at present, so if you would like to find out more about our services and/or go onto our waiting list, please either email admin@choicescounselling.co.uk or call the office answerphone on 01223 358149. Messages left on the answerphone are checked daily.

Please remember to speak clearly and slowly as we are accessing these calls remotely. and sometimes the sound quality is not great!

All post sent to the office is collected and sorted weekly. https://www.choicescounselling.co.uk/covid-19/

Muslim Women's Network UK - date updated 13/07/2020

Given the outbreak of Coronavirus (Covid-19) we wanted to reassure you that the MWN Helpline is still available to provide information, advice and support.

Whilst our contingency plan allows us to continue receiving calls, it may be easier and quicker to contact us via email, webchat or text.

We look forward to connecting with you. https://www.mwnhelpline.co.uk/

Women's Aid - date updated 13/07/2020

Women’s Aid - https://www.womensaid.org.uk/covid-19-resource-hub/

"Some local support services in the community may be temporarily suspended. This will mean that some survivors will feel particularly isolated.

If you were accessing counselling that has now been suspended; some counselling services can continue to provide helpline support. For example, Supportline provide a confidential telephone helpline and email counselling service. Particularly to those at risk of abuse or are isolated: www.supportline.org.uk

Women’s Aid is continuing to provide the following services:

The Survivors’ Forum is an online resource for survivors of domestic abuse. The Survivors’ forum can be accessed 24/7. This is a place where survivors can support each other and share their experiences.

Women’s Aid Live Chat is currently available Monday to Friday 10- 12pm. This could be a safer way to access some support; particularly if an abuser might also be in the property so it would be unsafe to make a telephone call.

Women’s Aid Email Service is still operating and can also provide support.

For detailed information about national and local support services go to: https://www.womensaid.org.uk/information-support/

For details of helplines, go to: www.gov.uk/report-domestic-abuse

At Women’s Aid we would always want to encourage a survivor to be as safe as possible when accessing any form of support. It will be really important to familiarise yourself with information and guidance that will help to keep you as safe as possible when using online platforms: https://www.womensaid.org.uk/cover-your-tracks-online/

Looking after children can be particularly difficult challenging when isolating. Family lives have support available including online forums: https://www.familylives.org.uk/"

Respect Mens Advice - updated 13/07/2020

During lockdown or self-isolation, having to stay indoors for an unspecified period, presents challenges for every family and every relationship. For those experiencing domestic abuse, lockdown is likely to make things worse, as abusers are likely to escalate the abusive behaviours towards their partners. This is a particularly challenging time and we are here to help male victims of domestic abuse.

We have reviewed the practical advice we give to male victims around safety planning, in light of the Covid-19 crisis. We are also making contingency plans to manage increased demand for our helpline.

Concerned family members or friends, as well as Frontline Workers supporting male victims, are welcome to contact us for support and advice.
No one should have to suffer in silence at this time. The Men’s Advice Line team are working hard to support callers. https://mensadviceline.org.uk/contact-us/

Cambridge & Peterborough Rape Crisis Partnership - updated 13/07/2020

Cambridge Rape Crisis Centre (CRCC) is aware that the uncertain and rapidly changing situation with the COVID-19 (coronavirus) pandemic is causing anxiety and concern for many, not least of all those processing traumas and living with the impacts of sexual violence and abuse.

In such challenging times, our number one priority is to continue to provide our vital specialist support services to survivors of sexual violence whilst ensuring their health, safety and well-being and that of our staff and volunteers.

To do this, we are keeping up to date with, and following, Government guidance around infection control and adapting our services accordingly.

All our services are operating, and we are receiving and responding to all referrals in the usual way, we have just had to make a few changes to keep everyone safe and well:

Our helpline and email support services remain open as usual.

Our advocacy services (ISVA/ChISVA) and counselling services are also working as normal but face-to-face services are now being offered over the phone or online.

As we adapt to continue to provide our services, we will also continue to ensure complete confidentially (and anonymity, in the case of helpline and email support) and that all records are kept safely and securely.

We recognise that we might need to modify, restrict or temporarily suspend some services should national advice change but will ensure we communicate these changes as soon as possible both to service users and the general public. http://cambridgerapecrisis.org.uk/supporting-survivors-during-the-covid-19-pandemic

Cambridge Rape Crisis Centre - date updated 30/03/2020
"TEMPORARY HELPLINE SUSPENSION (26 March 2020): Unfortunately we are unable to open our helpline this evening as, in response to the COVID-19 (coronavirus) pandemic, we are installing a new phone system. Our email support service remains open. For more details, click here.

In such challenging times, our number one priority is to continue to provide our vital specialist support services to survivors of sexual violence whilst ensuring their health, safety and well-being and that of our staff and volunteers.

To do this, we are keeping up to date with, and following, Government guidance around infection control and adapting our services accordingly.

All our services are operating, and we are receiving and responding to all referrals in the usual way, we have just had to make a few changes to keep everyone safe and well:

  • Our helpline and email support services remain open as usual.
  • Our advocacy services (ISVA/ChISVA) and counselling services are also working as normal but face-to-face services are now being offered over the phone or online.

As we adapt to continue to provide our services, we will also continue to ensure complete confidentially (and anonymity, in the case of helpline and email support) and that all records are kept safely and securely.

We recognise that we might need to modify, restrict or temporarily suspend some services should national advice change but will ensure we communicate these changes as soon as possible both to service users and the general public.

All work from the CRCC office is now suspended and the team will work remotely. Our administrative and day-to-day work will carry on as usual – emails will be responded to and calls answered, although we encourage you to email us in the first instance. Our office working hours will be broadly the same – Monday to Friday, 9am to 5pm – and you can contact us as follows:

Advocacy services (ISVA/ChISVA) – isva@cambridgerapecrisis.org.uk
Counselling services – counselling@cambridgerapecrisis.org.uk
Fundraising and donations – fundraising@cambridgerapecrisis.org.uk
General enquiries – contact@cambridgerapecrisis.org.uk

All our fundraising events and activities have been postponed until a time when we can all enjoy them safely.

To keep up to date with information, support and developments please visit our website and follow us on Twitter and Facebook.

We want to reassure survivors of rape, child sexual abuse and all forms of sexual violence that we are still here, and you are not alone.

Thank you for your understanding and support.

Norah Al-Ani
Director"

Peterborough Rape Crisis Care Group - date updated 30/03/2020
"Peterborough Rape Crisis understand the real potential for the current situation with COVID-19 to cause anxiety and concern for many, not least of all those processing trauma and living with the impacts of sexual violence and abuse. Ensuring the health, safety and well-being of our staff, volunteers and the survivors we support is our number one priority.

Following the ongoing developments of the Covid-19 virus and guidance from the Government, Peterborough Rape Crisis have had to make the very difficult decision to suspend work from our offices for the foreseeable future. These measures mean that all our staff will be working in confidential spaces from home, using their emails and mobiles to keep in touch with those currently accessing our services. Please be assured that we have the highest level of security and encryption on our cloud-based platforms and will continue to ensure records and data are kept in line with General Data Protection Regulations.

Some key points of information:

  • Our specialist volunteers are currently unable to provide our Helpline service, however we are working hard to introduce our cloud-based telephone system as soon as possible
  • Online referrals through our website can continue to be made for those needing to access our Independent Sexual Violence Advocacy service however we would appreciate your patience as it may take longer than usual for us to respond
  • Our generic email address will continue to be monitored but again, please bear with us as it may take us a little longer to respond to your queries. This email address is admin@prccg.org.uk
  • The RCEW Live Chat helpline is currently available as usual www.rapecrisis.org.uk/get-help/live-chat-helpline/
  • There are also a range of self-help resources available on our website for those who would like them https://www.prccg.org.uk/information-and-resources/

Whatever happens, we want victims and survivors of rape, child sexual abuse and all forms of sexual violence to know that we are still here, and you are not alone.

Thank you for your patience and understanding.

Jacqui Campey
CEO
Peterborough Rape Crisis Care Group"

Victim Services - updated 13/07/2020

You can still access telephone and virtual support during the Covid-19 virus outbreak. The opening hours of some services have temporarily changed: The Victim & Witness Hub will now open 9-5pm Monday to Friday and 10-2pm on Saturdays. The team can help you access specialist services and provide emotional and practical support. https://www.cambsvictimservices.co.uk/

Domestic Abuse and Sexual Violence Partnership - updated 13/07/2020

All local and national support organisations are still open and you can leave lockdown to seek support or escape from abuse

National Domestic Abuse Helpline 0808 2000 247

Men's Advice Line 0808 801 0327

Galop (LGBT Support) 0800 999 5428

Karma Nirvana (forced marriage and HBV) 0800 5999 247

All the below accept self-referrals:
Cambridge Women’s Aid (City/South/East) 01223 361214 www.cambridgewa.org.uk
Refuge (Fenland/Hunts/Peterborough) 07787 255821 www.refuge.org.uk
Cambridge Rape Crisis 01223 245888  www.caprcp.org.uk
Peterborough Rape Crisis 01733 852578  www.caprcp.org.uk
The Elms Sexual Assault Referral Centre 0800 193 5434 www.theelmssarc.org
Victim & Witness Hub 0800 781 6818 https://www.cambsvictimservices.co.uk/support-for-victims/victims-and-witness-hub

https://www.cambsdasv.org.uk/website

The Elms - updated 13/07/2020

The Elms SARC is still available to provide healthcare and support services.
You can report to the Police or contact us directly via telephone on 01480 425003.

If you would like to be seen for an examination, without Police involvement, we can discuss this with you.

We are still accepting referrals from professionals, please use the pathways in place to arrange an appointment.

We take the safety of our staff and patients very seriously and can reassure you that we are following current legislation and guidance. Staff and visitors to our SARC will be given access to required Personal Protective Equipment. https://www.theelmssarc.org/

Respect YMCA - date updated 13/07/2020

Respect - YCMA
We are committed to safeguarding the wellbeing of all of our clients, residents and staff. In light of the latest Government guidance in relation to COVID-19, we would like to reassure you that we are working hard to keep our services going as far as we can. https://ymcatrinitygroup.org.uk/

PTSD Services:

Road Victims Trust - date updated 13/07/2020

The Road Victims Trust continues to provide its services throughout the COVID-19 pandemic. We are still open to receive all referrals for support and have moved to an online/phone method of delivery of our Counselling Services. If you require our support please call 01234 843345 or email: enquiries@rvtrust.co.uk. Please leave a message and we will get back to you as quickly as possible. https://www.rvtrust.org.uk/

Combat Stress - date updated 13/07/2020

With the Government advising the public to avoid non-essential travel following the outbreak of COVID-19 (Coronavirus), we are asking that visitors do not attend any of our treatment centres. This includes veterans, who will receive their treatment and support off-site.

Our 24-hour Helpline 0800 138 1619 will remain open to provide confidential advice and support to veterans and their families.

Self-Help guides and tools for veterans during this difficult time are now available on our website. https://www.combatstress.org.uk/mental-health-support-during-covid-19

INSIGHT- date updated 13/07/2020

We’ve been closely following the developing situation of the coronavirus (COVID-19) pandemic and adapting to the guidelines provided by the UK Government and the NHS.

To keep our clients and team members safe, we have implemented the following across all our talking therapy services until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details.

Crisis organisation contacts

We are not a crisis service, so if you need help right now or you feel at risk of harming yourself, here are some contacts:

  • Call Samaritans free on 116 123 or email jo@samaritans.org (24/7 support)
  • Text SHOUT to 85258 for free support via text (24/7 support)
  • Contact your GP

https://www.insighthealthcare.org/coronavirus/safety-measures-during-covid-19-outbreak/

Drug/Alcohol Abuse Treatment Services:

CPFT - CASUS (Cambridgeshire Child and Adolescent Substance Use Service) - date updated 14/04/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

CASUS (Child and adolescent substance use service) – New routine referrals to the service have been temporarily paused to prioritise those with high level needs.

Sanctuary - date updated 13/07/2020

We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2). https://www.cpslmind.org.uk/our-response/

CGL Cambridgeshire- date updated 13/07/2020

The way you get support from us will be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, Facebook, Twitter, and our national coronavirus info page for updates.

You can call us on 0300 555 0101 or email cambridgeshirereferrals@cgl.org.uk.

If your worker isn’t available, please give us a call on the main service number. We’re answering calls between 09:30 and 16:30 on weekdays, with out-of-hours/weekend callbacks.

Updates to the service:

  • Our service is running, but we have shifted to telephone-based support and appointments unless there are exceptional circumstances.
  • We are still taking new referrals.
  • Needle Exchange and Naloxone are available from all our hubs.
  • To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call.
  • Our groups won’t be running as usual for a while but we are starting to set up some online groups – please call the service for details. You can also access Breaking Free Online (call the service for an access code if you don’t already have a login) and find online groups and support options on our coronavirus info page.

This info is correct as of 3 April 2020. We know this is a difficult time, but it won’t be like this forever. https://www.changegrowlive.org/drug-alcohol-service-cambridgeshire

https://www.changegrowlive.org/advice-info/coronavirus

CGL Peterborough Aspire - date updated 13/07/2020

The way you get support from us will be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, Facebook, and our national coronavirus info page for updates.

You can call us on 01733 895624 or 0800 111 4354 or email peterborough@cgl.org.uk

If your worker isn’t available, please give us a call on the main service number. We’re answering calls between 0930 and 1630 weekdays. If you ring outside of those hours, please leave a message and we’ll get back to you as soon as we can.

Updates to the service:

  • Our service is running but we have shifted to telephone-based support and appointments.
  • Needle Exchange and Naloxone can be accessed only from our 102-104 Bridge Street site (PE1 1DY). Please call ahead to get a pack if possible.
  • To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call.
  • Our groups won’t be running for a while. We are exploring moving some groups online. In the meantime, you can access Breaking Free Online (call the service for an access code if you don’t already have a login) and find online groups and support options on our coronavirus info page.

This info is correct as of 3 April 2020. The info below this section applies when the service is running normally. We know this is a difficult time, but it won’t be like this forever. https://www.changegrowlive.org/aspire-recovery-peterborough

AA Meetings

– 29th June
We at the General Service Board and the General Service Office know that many members will be excited by the prospect of meeting in-person again.

Specific guidelines have been and will continue to be set by government agencies of various nations that are covered by our service structure. Please check what is applicable where you live and where your meeting takes place. Be particularly careful where members homes and meeting venues might come under different jurisdictions.

The facilities in which we meet may also have their guidelines which should be taken into consideration.

We urge groups to consult and follow these suggestions to protect our members, our fellowship, and others with whom we come in contact. https://www.alcoholics-anonymous.org.uk/Members/Coronavirus-News

Alcohol Change UK- date updated 13/07/2020

If you would like to talk to someone about your drinking, support is available. Following current Government advice, a number of organisations have set up support online or by phone.
The Alcoholics Anonymous helpline is open 24/7 on 0800 9177 650. If you would prefer, you can also email them at help@aamail.org or live chat via their website at www.alcoholics-anonymous.org.uk.
Drinkline, a free, confidential helpline for people who are concerned about their drinking, or someone else's. Call 0300 123 1110 (weekdays 9am–8pm, weekends 11am–4pm).
You can join a SMART Recovery meeting online here.
We Are With You offers a free confidential online chat service. Available: weekdays - between 10am-4pm and 6pm-9pm; and on weekends: 11am-4pm.

More information is available at: https://alcoholchange.org.uk/help-and-support/get-help-now/coronavirus-information-and-advice-hub/coronavirus-getting-support

https://alcoholchange.org.uk/help-and-support/get-help-now/coronavirus-information-and-advice-hub

Al-Anon Family Groups- date updated 13/07/2020

Given the recent outbreak of Coronavirus (COVID-19) we wanted to reassure you that Al-Anon Family Groups is still available to provide support to anyone whose life is, or has been, affected by someone else’s drinking. Whilst we do have a contingency plan in place there may be times when the Helpline is covered by a limited number of volunteers so please bear with us while we try to answer your call. We suggest anyone wishing to attend a meeting calls the Helpline to request a group contact.

A printable copy of the contingency plan is available for Al-Anon members on the members’ section. https://www.al-anonuk.org.uk/

Talk to Frank- date updated 31/03/2020

https://www.talktofrank.com/news/coronavirus

Drinkaware- date updated 13/07/2020

Given the recent outbreak of Coronavirus (COVID-19) we wanted to reassure you that Al-Anon Family Groups is still available to provide support to anyone whose life is, or has been, affected by someone else’s drinking. Whilst we do have a contingency plan in place there may be times when the Helpline is covered by a limited number of volunteers so please bear with us while we try to answer your call. We suggest anyone wishing to attend a meeting calls the Helpline to request a group contact.

A printable copy of the contingency plan is available for Al-Anon members on the members’ section. https://www.al-anonuk.org.uk/

Adfam

– Updated 29th June
We are pleased to launch our new report, Families in Lockdown: The effects of the COVID-19 lockdown on the family and friends of someone with an alcohol, drug or gambling problem (pdf). https://adfam.org.uk/files/Families-in-lockdown.pdf
https://adfam.org.uk/our-work/news-and-events/news/999

Recovery Cafe's - date updated 13/07/2020
The Edge Café -

Following recent government advice in respect of Covid-19, it is with a heavy heart that we have taken the decision to close the Cafe for all groups and food for the safety of our customers, staff and volunteers.

We will reopen as soon as we can. We value your custom and friendship.

We will however be open daily between 12-2 for fare share. https://www.theedgecafecambridge.org/


Frazzled Café – Register to attend an online frazzled café meeting. https://www.frazzledcafe.org/virtual

Pregnancy Services :

Tommy's - date updated 13/07/2020

Although we've had to temporarily close our support line as our midwives have moved to homeworking, our Tommy's midwives are still here to support you.

We are working hard to provide the best support and information we can during a time of extra anxiety and worry for pregnant women and their families.

Watch out for updates and contact us on the following platforms:

by email (midwife@tommys.org)
on Facebook
on Instagram
on Twitter.

If you have non-urgent questions, we have developed Tommy's Midwife, a skill for Google Assistant and Amazon Alexa that answers many pregnancy queries, including some about COVID-19. https://www.tommys.org/pregnancy-information/im-pregnant/pregnancy-and-coronavirus-information-pregnant-women

Sands- date updated 01/04/2020

All Sands events until the end of May are now cancelled, this includes Networking Days and Befriender Training.
All Sands face-to-face support meetings until the end of May are cancelled.
All other events, such as fundraising or memorial events, until the end of May are cancelled, Sands will need your help to look at new ways to fundraise during this time

Much more information at - https://www.sands.org.uk/coronavirus

Petals - date updated 01/04/2020

Our priority is to ensure that we are protecting both the mental and physical health and wellbeing of our clients, as well as that of our counsellors.
Petals has therefore made the decision to temporarily pause all face to face counselling sessions, with secure online video sessions (via Zoom) being offered to all existing and newly referred clients as an alternative. This will ensure that those who would like to continue (or begin) their sessions can do so in the comfort and safety of their own home whilst maintaining meaningful and visual contact with their counsellor.
All Petals counsellors will be contacting their clients this week to offer this alternative and provide detailed guidance about how it will work. There will be no face to face sessions after Friday 20 March until further notice.
Petals will review these arrangements on a weekly basis. We hope that we will be able to return to normal service soon, but this will always depend heavily on the very latest medical advice. If you are currently receiving counselling from Petals and have any questions, please contact your counsellor directly.

https://petalscharity.org/covid19/

CPSL MIND - date updated 13/07/2020

CPSL Mind
We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

Our Good Life Team continue to provide one to one support to our specialist mental health service clients via telephone and, where necessary, through face-to-face visits observing social distancing guidelines.

Lifeline Plus is now available to call Monday to Friday, 9am-2pm (excluding Bank Holidays) on 0808 808 2121 for wellbeing support.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (excluding Bank Holidays) as normal.

Our new online support and wellbeing community – Qwell – provided by our partner Xenzone, launched on 1st April 2020 as part of our Good Life Service and is available now.

We are now offering virtual Good Mood Cafes, Open Door calm spaces and Peer Support Groups as part of our Good Life Service to continue these initiatives while we are unable to host them in community spaces.

Our Changing Lives Service including Cognitive Behavioural Therapy (CBT) and counselling continues via telephone. You can self-refer here.

Our Perinatal Team continue to support the mums they work with via telephone and online.

Our Training, Fundraising, Communications and Campaigns teams are continuing to operate remotely exploring innovative ways to support and engage our community.

Keep up-to-date with us on Facebook and Twitter.

CPSL Mind Perinatal
Our Perinatal Team continue to support the mums they work with via telephone and online.

https://www.cpslmind.org.uk/our-response/

Isolation Services :

Citizens Advice Bureau - date updated 13/07/2020

This page is regularly updated as government advice becomes available.

There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it. https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

Asylum Aid -- date updated 13/07/2020

Following on from the government’s announcements we are now entering a new phase of the coronavirus pandemic. We therefore feel it is best to cease delivery of all face-to-face consultation. https://consonant.org.uk/cororona-virus-update/ 

Consonant -- date updated 01/04/2020

Our Offices are CLOSED temporarily. ALL staff are all working remotely and can still be contacted Please email: hello@consonant.org.uk or call 0207 354 9631.

https://consonant.org.uk/cororona-virus-update/

WinterComfort - date updated 13/07/2020

As you may well be aware, because of the Covid-19 crisis, we have temporarily closed our day centre Overstream House based upon government guidelines. It was an exceptionally difficult decision to make as our centre provides essential services for the homeless.  Since the closure of Overstream House on 25th March, we have supported 292 individual people. Our current adapted service consists of:

- An email, text and telephone support service to rough sleepers and vulnerably housed individuals

- Telephone counselling service for those with substance misuse issues

- Emergency food vouchers for those who need them

- Providing mindfulness pack to provide support

- Offering a laundry service

- Preparing packs of dried food and essential toiletries for distribution

- Preparing hot fresh food for distribution

- Ensuring all rough sleepers are verified by the appropriate services to make sure no-one goes without an offer of temporary accommodation during COVID-19 pandemic. https://wintercomfort.org.uk/emergencyappeal

Work Routes - date updated 13/07/2020

Our offices are shutting due to coronavirus. However, our services and support for you are continuing. Our advisers will be arranging phone calls instead of face to face meetings to continue providing support on our programme. https://workroutes.co.uk/

Make Do and Mend - date updated 13/07/2020

We’re closed due to the pandemic, but we’re still doing things

We hope you’re managing OK with everything, but in case you’d like to chat with someone, please do get in touch through Facebook, Instagram or our phone number.

We also have a couple of workshops running on zoom in jewellery making and crafts. Our allotment at Whitehill Road is a great place to come – just to enjoy being in the open air surrounded by nature, or to join in with the gardening. Please do in touch if you’re interested in any of these activities. https://makedoandmendinfo.co.uk/

Tempo - date updated 01/04/2020

As a result of COVID-19, many organisations are adapting their working arrangements to protect their staff and slow the spread of Coronavirus. As of this week all Tempo staff will be working virtually from home for the time being as a precautionary measure.

You can still reach out to us as usual by phone on 02920 566132 or via email at support@timecredits.com.

We understand that this can be an anxious time for many, and strongly encourage everyone to take all possible precautionary measures to ensure the safety of yourself and others. For further information on social distancing guidance and general updates, please refer to the government’s website here.

We have seen many local mutual aid and support groups pop up on social media sites that may be helpful to those in need, or if you are able to give support, and please be sure to keep in mind those that may not have access to social media sites whilst also observing sensible social distancing measures.

Thank you for your continued support. https://www.wearetempo.org/

Cambridge Ethnic Community Forum - date updated 13/07/2020

Due to the current health crisis we are having to adjust how we deliver our services. Accordingly until further notice there will be no office drop in or outreach.
Priority clients and urgent cases for our services may be seen. But by appointment only.
We will be looking to assist and support otherwise through telephone, email or messaging services. If you require assistance please still contact us on 01223 655241 or drop an email to CecfEnquiries@cecf.co.uk
Please note that we may not respond immediately however messages will be checked on a regular basis.
Please also note that our services maybe subject to further change.
We will update as and when this occurs. See our CECF Facebook page for information on the Coronavirus in 20 different languages, in addition to community help for those who are more isolated. Regarding our community group advice surgeries, workshops and training sessions.
We will be looking at how they can be delivered over the coming weeks. We know you are very concerned, and we will do our best to support you through this difficult time.

http://www.cecf.co.uk/joomla2/

http://www.cecf.co.uk/joomla2/images/posters/2020/200415-CECF-EmergencyFoodProvision.pdf

Cambridge City Customer Services - date updated 01/04/2020
https://www.cambridge.gov.uk/updates/2020/03/18/coronavirus-changes-to-our-services

Richmond Fellowship - date updated 01/04/2020

As a mental health and recovery focussed group of charities, we know how vital it is for people to look after their mental health during the current coronavirus pandemic.

We’ve put robust measures and contingency plans in place at both national and local level to ensure the safety and wellbeing of all staff and people we support during this time of uncertainty.

As of Monday 23 March, all our mental health services remain operational across England, but we are anticipating some disruption to our services over the coming weeks. We’re reviewing the situation on a constant basis in line with government advice and will publish any updates on our website accordingly.

https://www.richmondfellowship.org.uk/category/coronavirus/

Vivacity - date updated 13/07/2020

On 18 June 2020, Vivacity announced that it is handing its contract back to Peterborough City Council as a direct result of COVID-19. You can find more information on the link. Customer payments in relation to our services will continue to be suspended. Thank you for your continued support at this difficult time. https://vivacity.org/vivacity-to-hand-contract-back-to-peterborough-city-council/

Light Project Peterborough - date updated 01/04/2020

https://www.lightprojectpeterborough.org.uk/coronavirus-and-light-project-peterborough/

Extended Hands - date updated 13/07/2020

‘Now We’re Talking’, encourages people to get talking to combat loneliness whilst self-isolating, and to seek help if they are struggling with their mental health.

The campaign, led by the local authority, NHS and third sector also directs people to increased mental health support available including: Lifeline Plus, Qwell and Keep Your Head. https://www.myeh.org/resources.html

Boxing Futures - date updated 13/07/2020

As a young charity, Boxing Futures has been hit hard by the current pandemic. Due to social distancing and financial pressures we have had to temporarily suspend our services, at a time when disadvantaged young people need us more than ever. But we’re not throwing in the towel. With your help we hope to start running our services online as soon as possible, because we know physical and mental wellbeing has never been more important. https://boxing-futures.org.uk/

Cambridge Community Arts - date updated 13/07/2020

In response to Covid-19 we have ceased out face to face activities until further notice. Cambridge and Fenland Community Arts are continuing to operate from home offices.

All learners on courses or clubs at the point of closure have been offered alternative distance-based learning and we hope to be developing more online classes soon. Follow us on Facebook to see how creative everyone continues to be.

Keep being creative at home. https://www.camcommarts.org.uk/

People & Animals - date updated 13/07/2020

Join us as we embark on a new project supporting you at home!

We have a wonderful team of volunteers wishing to help out in the community – supporting local schemes in donating parcels to those most vulnerable, as well as providing a range of stimulating blogs, daily challenges and activities to keep you entertained and happy whilst we all work together to get through the Covid-19 crisis.

Lets all continue sharing our skills!

https://cabinfever.simplesite.com/445436910

Thank you, Charlie, for leading on this project!

Thank you, Clarion Futures, and Cambs Acre (with European Social Funding) keeping our community projects going, when we need it most. http://peopleandanimals.org.uk/cabin-fever/

Groundwork East - date updated 13/07/2020

Across the UK, Groundwork is adapting its local delivery in order to support communities. Here are some examples of what we’re doing to help.

We are also gearing up to help communities to rebuild when things begin to return to normal. Find out how you can help communities to rebuild.
https://www.groundwork.org.uk/supporting-communities-during-the-covid-19-crisis/

Anxiety, Depression and Stress Services :

CPSL MIND - date updated 13/07/2020

We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

Our Good Life Team continue to provide one to one support to our specialist mental health service clients via telephone and, where necessary, through face-to-face visits observing social distancing guidelines.

Lifeline Plus is now available to call Monday to Friday, 9am-2pm (excluding Bank Holidays) on 0808 808 2121 for wellbeing support.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (excluding Bank Holidays) as normal.

Our new online support and wellbeing community – Qwell – provided by our partner Xenzone, launched on 1st April 2020 as part of our Good Life Service and is available now.

We are now offering virtual Good Mood Cafes, Open Door calm spaces and Peer Support Groups as part of our Good Life Service to continue these initiatives while we are unable to host them in community spaces.

Our Changing Lives Service including Cognitive Behavioural Therapy (CBT) and counselling continues via telephone. You can self-refer here.

Our Perinatal Team continue to support the mums they work with via telephone and online.

Our Training, Fundraising, Communications and Campaigns teams are continuing to operate remotely exploring innovative ways to support and engage our community.

Keep up-to-date with us on Facebook and Twitter.

We understand that changes and confinement will impact on everyone and raise particular concerns around mental health.

Right now we are working with other organisations to establish a joint response that makes the very best use of all our available resources for the benefit of our communities.

We remain keen to be a collaborative partner and continue close working with others so all of our resources can be used as effectively as possible, across services, charities and community.

We will be updating our information on our website regularly, detail of services and current adjustments and how to contact us if concerned.

https://www.cpslmind.org.uk/our-response/

GoodLife Service - date updated 01/04/2020

Our Good Life team continue to provide one to one support to our specialist mental health service clients in a variety of ways.

Our online Good Life service ‘Qwell’, provided by our partner Xenzone, will go live as from 1 April 2020. More information will be available on this shortly.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (except Bank Holidays) as normal.

Our Changing Lives Cognitive Behavioural Therapy (CBT) service continues via telephone.

While our counselling service remains on pause temporarily, this is currently under review.

Although our Good Mood cafes, Open Door calm spaces and Peer Support Groups are currently closed, we are looking at ways to re-introduce some of our Good Life community initiatives virtually, online as soon as possible.

https://www.cpslmind.org.uk/our-response/

CPFT Psychological Wellbeing Service - date updated 13/07/2020

Please be aware that there may be some disruption to services over the coming weeks and months.  We apologise in advance for any inconvenience this may cause.   

NEW REFERRALS
Self referral is currently open.  However, the service is operating at reduced capacity so we please be aware delays may be longer than normal in processing referrals and offering assessment / high intensity treatment.  For those with milder difficulties, we would recommend a new local virtual support service called Lifeline+ to receive more immediate support.

CONTACT METHODS
It is important that we do everything we can to ensure your safety and that of our own staff.  Therefore, we have made the decision to stop face to face appointments for the foreseeable future.  We will only be offering telephone or online therapy sessions.  We are using methods such as Teams or Attend Anywhere, which is a secure video conferencing platform that the Trust has identified we use.   If you have any concerns, please discuss with your therapist.

We will also be offering groups treatments using Teams in future. 

Please let us know if you are unwell or unable to attend your appointment by phone so we can rearrange your appointment accordingly. 

You can contact the service by email at: Cambridge_IAPT@cpft.nhs.uk

Please accept our apology if there is a delay responding to emails. 

We appreciate that this is a very worrying time for many people and our thoughts and best wishes are with you all.

https://www.cpft.nhs.uk/services/pws/covid-19-information.htm

Cogwheel Trust - date updated 01/04/2020

The telephone line of the Cogwheel Trust is now closed due to the coronavirus, also known as COVID-19 outbreak. The charity can be contacted via email at admin@cogwheel.org.uk.

Counselling services & coronavirus- The coronavirus spread is having and will continue to have an impact on all parts of society and this includes the Cogwheel Trust.

It is therefore with regret that Cogwheel is unable to accept any new clients at the present time or indeed start counselling for those on the present waiting list whilst the current emergency continues.

The charity does hope to be in a position to resume its normal counselling service when the current emergency has abated, and it is safe to resume the service.

If you would like us to contact you when the charity is in a position to provide counselling to new clients please email admin@cogwheel.org.uk. We must advise that this could be quite a number of months away.

https://www.cogwheel.org.uk/

Arts and Minds - date updated 13/07/2020

Creative Connections - encouraging creativity during Covid 19

We are working to keep all our participants, alumni and the wider community engaged, connected and creative during these challenging times.

Whilst our office is closed and our face-to-face activities are temporarily suspended, our small team of staff and freelancers are developing a range of creative activities which will be accessible online and / or by post. We hope to ensure that we are maintaining contact with everyone as usual, albeit in a different way!

Creative Connections programmes include:

Singing @ Home with Anne – weekly video from our Michaelhouse Singers conductor

Virtual Creative Cafe – an 8 week programme of online creative activities – visit the Arts and Minds Eventbrite page to find out more.

Virtual Arts on Prescription – to engage people registered to start our referral programme this spring through virtual workshops etc – launching in June!

Creative Care – a project through Fullscope in partnership with Cambridge Curiosity & Imagination delivering invitations to create to primary, secondary & post-education groups. Visit our Creative care page to download activities FREE!

Time Together – supporting the wellbeing of our team

Thank you to the Cambridgeshire Coronavirus Community Fund for awarding a grant to run our Virtual Creative Cafe AND thank you to the generosity of individuals who have donated to our Creative Connections Fundraising Campaign so far!

Stay safe – Stay connected – Stay creative https://artsandminds.org.uk/events.html#covid

INSIGHT - date updated 13/07/2020

We’ve been closely following the developing situation of the coronavirus (COVID-19) pandemic and adapting to the guidelines provided by the UK Government and the NHS.

To keep our clients and team members safe, we have implemented the following across all our talking therapy services until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details. https://www.insighthealthcare.org/coronavirus/safety-measures-during-covid-19-outbreak/

Cameo CPFT - date updated 14/04/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

Lifecraft

Coronavirus Update – 16 June 2020

Most Lifecraft staff are still working, although mainly from home, and members can continue to contact us on 01223 566957.  Please leave your name, contact details and a short message so that someone can return your call.

We have temporarily extended the operating hours of Lifeline, the Cambridgeshire and Peterborough Mental Health Helpline.  Lifecraft is operating the line from 2pm to 11pm every day and CPSL Mind between the hours of 9am and 2pm on weekdays.

Remote counselling sessions continue for members who were receiving counselling prior to lockdown, and should sessions become available they will be offered to people on the waiting list.

Taking account of Government guidance, and considering the safety of members, volunteers and staff, we will not be running face-to-face activities for the foreseeable future.  We will continue to review the situation, but do not expect the situation to change until at least October.

We are hoping to get some of the group activities up and running via video conferencing over the next few weeks and will update members as soon as more details are available. https://lifecraft.org.uk/coronavirus-update/

Cambridgeshire Consultancy in Counselling

- 26th May 2020

  • CCC is here for you - supporting individuals, staff and NHS workers
  • Counselling sessions are currently being provided remotely via telephone or video link
  • CCC is working with other charities to support the most vulnerable in our society

CCC has continued to offer support to both private and organisational clients throughout the pandemic, though like most other organisations, we have been forced to limit our service provision to remote working.  Clients can access counselling via telephone or video, unless they choose to wait until face to face appointment are possible again. 

We are of course following government announcements on the easing of lockdown and the implications for the counselling profession.  CCC is a member of the British Association for Counselling Professionals (BACP) and is also therefore taking its advice on when it might be possible to resume face to face appointments.

What does this mean?

Remote counselling will remain the norm for the foreseeable future.  Please contact us for support on this basis. http://www.cambridgeshirecounselling.org.uk/

Richmond Fellowship - date updated 13/07/2020

Richmond Fellowship’s Fenland Wellbeing service is now closed.
The replacement ‘Cambridgeshire and Peterborough Good Life Service’ went live on 2 September 2019 and is delivered by a new provider, CPSL Mind. To refer to this new service, email: goodlife@cpslmind.org.uk or call 0300 303 4363.

Due to this, we are no longer in a position to accept any new referrals.

Richmond Fellowship still provides an employment outreach service covering certain parts of the Fens. Please email: info.cambs@richmondfellowship.org.uk for more details. https://www.richmondfellowship.org.uk/cambridgeshire/fenland-wellbeing/

Head To Toe Charity - date updated 13/07/2020

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is responsible for delivering many of NHS services that happen outside of hospital across the county, supporting those in our community with physical, mental health and specialist needs. 

As an NHS Trust, our staff operate from over 50 locations and support a community of nearly 1 million people.

In the face of an unprecedented national emergency, CPFT staff are working tirelessly around the clock to ensure the safety of our patients and of everyone living across Cambridgeshire and Peterborough.

Despite the risk, our staff are still going to people’s home, they are still running our wards and they are still making sure that our community is cared for amidst the crisis. These are our CPFT Heroes, on the very front line of the biggest challenge the NHS has ever seen. https://www.cpft.nhs.uk/HeadtoToe/covid-19-help-our-nhs.htm

Recovery College East - date updated 13/07/2020

-Tuesday 31 March 2020
New Online course: "Coping during the pandemic"

The team at Recovery College Online (Tees, Esk and Wear Valleys NHS Foundation Trust) have created a useful and comprehensive resource around coping with all aspects on life during the current pandemic. Click the link below to access the course in a new window:

Recovery College Online - Coronavirus Course https://lms.recoverycollegeonline.co.uk/course/view.php?id=373

“This is a worrying time for everyone. If you experience mental health difficulties, you might find it even more challenging. This course has been created to give you information about current guidance, and links to the most up to date advice, as well as exploring how you might be feeling, what you can do to support your mental health at this time, how to best manage a period of self-isolation and support other people you know, including children and young people.”

 

We would like to thank the Tees, Esk and Wear Valleys NHS Foundation Trust Recovery College Online team for making this course freely available to everyone. https://www.cpft.nhs.uk/about-us/recovery-college-east.htm

CPFT

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

  • Individual placement support – New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • CLASS clinic/ADHD – Service is currently paused to new referrals.
  • Darwin Nurseries – Service is currently paused and the farm shop is closed to the public. Animals and plants are being maintained by a member of staff.
  • Primary care mental health services (PCMHS) – Prioritising support for patients who need urgent care that may otherwise result in a hospital admission or have serious consequences for the person’s health, safety and function.
  • Personality disorder community service (PDCS) - New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • Psychological wellbeing service – The service is still open to self-referral here. New referrals and those currently on the waiting list will be prioritised based on need.

Personality Disorder Services :

Rethink Mental Illness - date updated 13/07/2020

As a result, we are asking that all Rethink Mental Illness groups postpone all ‘face to face’ activities for the foreseeable future. This includes all meetings (however small), and community-based activities such as sports, walking, art, music etc. as well as stalls, gatherings and informal meetings.

Our Involvement Team have been asked to work from home and adhere to this guidance. Therefore, support to groups will now be provided by telephone and email and Group Development Officers will be unable to meet in person for the foreseeable future.

During these difficult times, and while people are physically keeping apart, it is important to stay in contact and we advise that groups keep in touch by phone and email. We are currently exploring ways of supporting groups to do meet virtually e.g. through online service providers, Skype, teleconference etc. We will issue further guidance shortly.

https://www.rethink.org/advice-and-information/covid-19-support/

Time to Change - date updated 13/07/2020

Checking in on your family, friends and colleagues is always important. But during the coronavirus outbreak this will be more important than ever.

https://www.time-to-change.org.uk/coronavirus

CPSL Mind - date updated 13/07/2020

We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

Our Good Life Team continue to provide one to one support to our specialist mental health service clients via telephone and, where necessary, through face-to-face visits observing social distancing guidelines.

Lifeline Plus is now available to call Monday to Friday, 9am-2pm (excluding Bank Holidays) on 0808 808 2121 for wellbeing support.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (excluding Bank Holidays) as normal.

Our new online support and wellbeing community – Qwell – provided by our partner Xenzone, launched on 1st April 2020 as part of our Good Life Service and is available now.

We are now offering virtual Good Mood Cafes, Open Door calm spaces and Peer Support Groups as part of our Good Life Service to continue these initiatives while we are unable to host them in community spaces.

Our Changing Lives Service including Cognitive Behavioural Therapy (CBT) and counselling continues via telephone. You can self-refer here.

Our Perinatal Team continue to support the mums they work with via telephone and online.

Our Training, Fundraising, Communications and Campaigns teams are continuing to operate remotely exploring innovative ways to support and engage our community.

Keep up to date with us on Facebook and Twitter. https://www.cpslmind.org.uk/our-response/

Bipolar UK - date updated 13/07/2020

Everyone stays connected differently, but in the modern era many more people are relying on apps to help them monitor and manage their mood. We here at Bipolar UK have collated a list of apps that we know of, but we're always accepting submissions! Do you have an app that helps you out? Send us an email to info@bipolaruk.org and let us know! https://www.bipolaruk.org/blog/staying-connected-during-covid-19

CPFT Services - date updated 13/07/2020

https://www.cpft.nhs.uk/about-us/covid-19-information.htm

Mulberry 1 and 2
As the situation with coronavirus (COVID-19) continues to develop rapidly we have taken the very difficult decision, in line with national guidance, to stop all visiting of patients on CPFT wards and inpatient units. We can now only allow one visitor - an immediate family member or carer - in the exceptional circumstances listed below, until further notice:

  • The patient you wish to visit is receiving end-of-life care
  • You are a parent or appropriate adult visiting your child

Please contact the ward/service manager to agree any visiting arrangements in advance, and keep in touch with your loved ones through phone and video calls.

Thank you for your support and understanding at this challenging time.

Any visitors may be expected to wear protective clothing, and anyone who has not been given permission to visit will be asked to leave the site.

All visitors must comply with hand-washing and infection control instructions to protect patients and staff.

If you have Coronavirus symptoms, you must not enter any CPFT site/building. If staff members suspect you may have symptoms, you will be asked to leave.
https://www.cpft.nhs.uk/services/mulberry-1.htm
https://www.cpft.nhs.uk/services/mulberry2.htm

Mulberry 3
Visiting has changed due to Covid 19, please contact the ward to check the current guidance. https://www.cpft.nhs.uk/services/mulberry-3.htm

Young People Services :

CPSL Mind - date updated 13/07/2020

We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

Our Good Life Team continue to provide one to one support to our specialist mental health service clients via telephone and, where necessary, through face-to-face visits observing social distancing guidelines.

Lifeline Plus is now available to call Monday to Friday, 9am-2pm (excluding Bank Holidays) on 0808 808 2121 for wellbeing support.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (excluding Bank Holidays) as normal.

Our new online support and wellbeing community – Qwell – provided by our partner Xenzone, launched on 1st April 2020 as part of our Good Life Service and is available now.

We are now offering virtual Good Mood Cafes, Open Door calm spaces and Peer Support Groups as part of our Good Life Service to continue these initiatives while we are unable to host them in community spaces.

Our Changing Lives Service including Cognitive Behavioural Therapy (CBT) and counselling continues via telephone. You can self-refer here.

Our Perinatal Team continue to support the mums they work with via telephone and online.

Our Training, Fundraising, Communications and Campaigns teams are continuing to operate remotely exploring innovative ways to support and engage our community.

Keep up-to-date with us on Facebook and Twitter. https://www.cpslmind.org.uk/our-response/

Centre 33 - date updated 13/07/2020

Due to the Coronavirus we have had to close our hubs temporarily and we will not be holding any appointments, drop-ins or meetings until further notice. Instead we will be offering support via telephone or video calling.

If you need someone to talk to our phone lines are open between 12-4pm, Monday to Friday. The rest of the time we will be picking up messages and emails once a day during the week and someone will get back to you within 48 hours.
Tel: 0333 4141809
Text/whatsapp: 07514 783745
Email: help@centre33.org.uk

We will continue to offer support to our young carers during this period of closure, via phone / text support where possible. If you need to get in touch with the team please email: youngcarers@centre33.org.uk and leave your full name and contact number. Someone from the team will be in touch with you within 24hrs .

If you need urgent support then please look at the ‘need help now?’ section of our website. We will keep our website up-to-date with information that is available. For more advice on mental health support including tips on looking after yourself check out https://www.keep-your-head.com and https://youngminds.org.uk. http://centre33.org.uk/

CASUS

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

CASUS (Child and adolescent substance use service) – New routine referrals to the service have been temporarily paused to prioritise those with high level needs.

CPFT CAMH Neuro

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

CAMH Neuro (Child and adolescent mental health) – New referrals for assessments have been temporarily paused. Priority patients are being offered online therapy and support, where appropriate.

CPFT Paediatric Therapies

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

Paediatric therapies (including occupational therapy, physiotherapy, speech & language theray) – New referrals have been temporarily paused, except for children with complex eating and drinking difficulties in speech and language therapy.

CGL Cambridgeshire - date updated 13/07/2020

#POW CGL
The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, Facebook, Twitter and our national Coronavirus info pages for under 21s.

You can contact us on 07780 495317 or email peterborough@cgl.org.uk.

If your keyworker isn’t available to speak to you, please give us a call on the main service number.

Updates to the service:

  • Our service hours are from 09:00 - 17:00 on Monday to Friday. We'll do your appointment or assessment over the phone and we're offering support online (Zoom, WhatsApp) if you'd like.
  • For professionals, we're still accepting referrals by email, phone or post.

This info is correct as of 3 April 2020. We know this is a difficult time, but it won’t be like this forever.

Find the latest information on coronavirus from the NHS and Gov.UK. https://www.changegrowlive.org/pow-peterborough-young-people-drug-and-alcohol

Respect YMCA - date updated 02/04/2020

We understand that these are particularly challenging times for everyone, and particularly schools.

The mental health and wellbeing of your staff, students and parents will be critical during this current climate, and at a time where social distancing will create a barrier to the typical support and guidance schools will provide to their students.

YMCA Trinity Group is one of the region’s leading mental health and wellbeing support charities, and we aim to be there for every person in the community, supporting young people, schools and their families through difficult times with a wide range of programmes and services.

We are here to help you and your school community during this difficult time. As well as our counselling support, advice and training, we wanted to draw your attention to a digital tool that may be of particular benefit at this time.

https://ymcatrinitygroup.org.uk/supporting-mental-health-and-wellbeing-during-unprecedented-school-closures/

On My Mind - date updated 13/07/2020

https://www.annafreud.org/coronavirus-support/support-for-young-people/

Turtle Dove - date updated 13/07/2020

We here at the Turtle Dove Cambridge, like everyone else, are feeling a whole range of emotions about how the Covid19 situation is continuing to affect us all.

We have still been offering the young women we work with support as much as we can. However, sadly, we are in a position where of course all events have been cancelled or postponed and as a result our income has dramatically reduced.

It is no exaggeration to say that we have lost thousands of pounds in cancelled bookings and opportunities due to the effects of COVID19.

This virus will not stop our determination to continue our work in the future and we are spending a lot of this time planning and preparing for the post COVID19 rebuilding of life. http://www.turtledovecambridge.com/

CHUMS - date updated 13/07/2020

Following guidance from Public Health England and the Government, all face-to-face contacts with children, young people and families will cease from 5pm on Wednesday 18th March, for the foreseeable future to minimise exposure and unnecessary risk.

CHUMS will continue to operate and maintain our services and will endeavour to minimise any disruption to the care we provide.

We will now be offering our interventions using the following methods:

  • Telephone assessments
  • Individual interventions by phone, WhatsApp, Facetime or Skype
  • Group interventions using Microsoft Teams.
  • Virtual drop-ins

Initial contact will be made by phone and the most convenient method of communication can then be decided.

If you have an existing referral with CHUMS or you are about to make a new referral, we will contact you as soon as possible.

If there is a change in circumstance or an escalation of your presenting issue that requires emergency attention, please contact your GP, call 111 or contact A&E.

We can assure you that we are doing everything possible to continue to deliver a high standard of service and appreciate your patience during this challenging time.

If you have any questions don’t hesitate to get in touch with our support team.

If you haven’t already, please take a look at our free Coronavirus Awareness video. http://chums.uk.com/chums-covid-19-coronavirus-statement/

CPFT - date updated 13/07/2020

https://www.cpft.nhs.uk/about-us/covid-19-information.htm

The Croft Child and Family unit - date updated 13/07/2020

May 26th 2020 - The Croft is re-opened to referrals.
The Croft is in the process of re-opening in line with government guidelines and is therefore now able to accept referrals. Please contact the unit if you would like more information: 01223534500. https://www.cpft.nhs.uk/croftpages/home1.htm

LGBTQ+ Services :

Cambridge Diamonds - date updated 13/07/2020

Due to the covid-19 pandemic and social distancing measures, our regular pub meetings are currently suspended. Instead we are having virtual meets via Zoom; please contact us for details.

http://www.diamondstgc.org.uk/

The Kite Trust - date updated 02/04/2020

At The Kite Trust, the health and wellbeing of members of our community is paramount, and for that reason we’ve taken the decision to move to delivering all of our youth work services remotely until at least the 1st April and postpone the delivery of any training or workshops to a later date. We will create opportunities for young people who use our services to seek support and to maintain connections, and for adults to ask questions. For that reason we will continue providing 1-to-1 support to young people via email, telephone, and video calling. We will also be hosting groups for young people using video calls and developing other forms of social connection and support over the coming weeks. Contact your regular youth worker or email info@thekitetrust.org.uk for more details. We are dedicated to looking out for our wider LGBTQ+ community by preventing the spread of this virus as much as we are able and offering support to those in need.

http://thekitetrust.org.uk/

Victims & Witnesses Services :

The Cambridgeshire Constabulary - date updated 02/04/2020

Coronavirus (COVID-19) privacy notice

This privacy notice is to make it easier to understand and provide you with more information about how police forces may seek to collect and hold information about you in relation to the unprecedented challenges we are all facing during the Coronavirus pandemic (COVID-19).

https://www.cambs.police.uk/information-and-services/About-us/Privacy-notice/Coronavirus-COVID-19-privacy-notice

Victim Services - date updated 02/04/2020

You can still access telephone and virtual support during the Covid-19 pandemic.

The Victim and Witness Hub remains open with reduced operating times. The Victim and Witness Hub is open from 9-5 Monday to Friday and 10-2 on Saturdays. The team can help you access specialist services and provide emotional and practical support.

The Victim and Witness Hub co-ordinators are available to support victims/witnesses whose cases have been affected. Further information about how court hearings have been affected can be found below. https://www.cambsvictimservices.co.uk/response-to-covid-19

Victim Support - date updated 13/07/2020

We recognise that the coronavirus is causing anxiety for many us, particularly victims of crime. Those affected by crime may be worried about accessing support services and could also feel anxiety around delays to trials or police investigations.

Although the outbreak has had a clear impact on the justice system, we recognise that people will continue to live with the impact of crime, particularly when in isolation.

We are closely following government advice and have suspended face-to-face support to safeguard the health of staff and victims. In response, we have built our capacity to support victims remotely.

Our free and confidential Support line (08 08 16 89 111) remains open 24/7, as do the regional live chat options available on our website (www.victimsupport.org.uk). Victims of crime in contact with our teams across the country are still being supported remotely. Meanwhile, a wide range of resources and information on dealing with the impact of crime are available on our website.

We are preparing to handle more cases relating to specific crimes as patterns of behaviour change due to the virus. This includes an anticipated spike in inquiries from victims of hate crime, domestic abuse victims forced to self-isolate with their abuser, anti-social behaviour victims targeted by potentially abusive neighbours, and victims of fraud or other cyber-enabled crimes which we expect to increase.

We encourage victims to continue accessing our support, particularly at a time when many feel concerned by court cases being postponed, or worried about the police’s ability to respond to incidents. Crime, whenever it happens, can make victims feel isolated. During this challenging time, Victim Support’s message is clear: our specialist support services are still open and we are here for you whenever you need us.

Our free and confidential, 24/7 Support line is available on 08 08 16 89 111

https://www.victimsupport.org.uk/more-us/press/press-releases/247-support-still-available-victims-crime

GOV Website - date updated 02/04/2020

Stay at home

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

https://www.gov.uk/get-support-as-a-victim-of-crime

Victim Support VS - date updated 13/07/2020

https://www.victimsupport.org.uk/help-and-support/get-help

Crime Stoppers UK - date updated 13/07/2020

During these challenging and worrying times, we at Crimestoppers, as a national charity, are aware that UK citizens will continue to be concerned both about preventing crime and also anonymously giving information they have about crimes which have already been committed. https://crimestoppers-uk.org/pages/crimestoppers-response-to-covid-19

SAMM - date updated 13/07/2020

Due to the coronavirus the SAMM office is temporarily closed but we are still here to support you. Please email samm.national@gmail.com and we will respond. Please leave your name, email address and phone number and we will contact you to in order to support you. Keep safe. https://www.samm.org.uk/

Karma Nirvana - date updated 02/04/2020

We wanted to give a brief update in light of the current Coronavirus (COVID-19) situation and Karma Nirvana’s position.

The Karma Nirvana helpline will remain open until further government announcements which may change our position. However, we recognise that many victims could be put at further risk so contact to the helpline is still currently available Mon-Fri, 9am to 5pm, via the:

Helpline number 08005999247 or Email support@karmanirvana.org.uk.

For any professionals that may be working with clients who are at risk of honour-based abuse or forced marriage and unable to visit them, do also contact the helpline for guidance.

Karma Nirvana’s advocacy service will temporarily cease face to face support and any planned sessions will be conducted over the helpline. For further information please email advocacy@karmanirvana.org.uk.

Any planned events in the coming months will be postponed based on current government guidance. Please contact events@karmanirvana.org.uk to rearrange any planned training.

Current plans for the Community Champions programme will also be delayed due to the current climate.

Finally, here’s a few health tips to protect yourself and others from COVID-19:

  • Increase self/hand hygiene
  • Use soap for at least 20 seconds
  • Wash your hands more often
  • Stay hydrated and eat well
  • Support one another
  • Sanitise common areas like your mobile phone/car steering wheel/desk spaces
  • If you feel unwell, please work from home or stay home

https://karmanirvana.org.uk/covid-19-were-all-in-this-together/

SARI - date updated 13/07/2020

SARI (and Bristol Hate Crime & Discrimination Services) continues to be here for any victim of hate crime from the Avon and Somerset area. Clearly, the circumstances associated with the impact of coronavirus can lead to increased tension, a rise in anti-social behaviour and hate crime, as leisure and social facilities are shut down and people are forced to stay home, facing illness, uncertainty, and loss of income.  We are also aware of the disproportionate outcomes some people are facing.  If you need any support, get in touch.

 

In light of the coronavirus outbreak we have adapted our working practices and are mostly working from home until the government guidance changes.

Our clients remain our foremost concern and we are running our casework service via phone including our out of hour emergency service, e-mail, video conference and other online platforms.  We will only conduct face to face in an emergency.  

We have also adapted our other services, such as training, education, and awareness sessions and have begun to deliver online sessions very successfully.  We are continuing to develop our capacity and expertise in this area – do get in touch if you want to know more.

If you have any other queries or concerns about SARI’s services at this time, please do not hesitate to contact us.

We will keep this page updated as the situation progresses—meanwhile, stay safe and let’s all do our bit to keep our communities calm, supported and looked after during this unprecedented crisis. https://www.sariweb.org.uk/news-information/coronavirus-update/

Stone Wall - date updated 13/07/2020

COVID-19 and the lockdown have had a huge impact on all of our lives. Some parts of the LGBT community have been particularly hard hit.

But there are organisations and support services ready to listen and give advice, however you have been affected. Some are LGBT specific and we are working with many more frontline services to help them help you. All of them are there for you.

If you can’t find what you need, please contact our Information service.

If you have friends, family or colleagues who could benefit from this support, please share this page with them.
https://www.stonewall.org.uk/help-advice/covid-19-help-and-advice

FASO - date updated 02/04/2020

In these unprecedented times, I put out an urgent request for you to email your MP/ministers with the following message, in an attempt to stop or minimise the possible dire consequences to part of the prison population. Margaret FASO 19.3.20 http://www.false-allegations.org.uk/news/

Equality Human Rights - date updated 13/07/2020

In these challenging times, we will lead the way in upholding our nation’s shared values of justice, freedom and compassion. We will create a fairer Britain by championing the rights of the most disadvantaged in our society. In particular, we will uphold the rights of those in the most vulnerable situations during and after this time of national emergency. https://www.equalityhumanrights.com/en/our-work/our-response-coronavirus-covid-19-pandemic

Support Line - date updated 13/07/2020

This is an extremely worrying time for everyone and in particular those who are elderly, those with physical and mental health issues and people who live alone and may be isolated.

We hope the following information will be useful to everyone and a means of support to those who may need help from others. 

If anyone is in need of assistance and unable to find help in their local area from the support services below, please contact us at info@supportline.org.uk

https://www.supportline.org.uk/problems/coronavirus-covid-19/

Action Fraud - date updated 13/07/2020

Due to the ongoing COVID-19 situation, unfortunately our contact centre is currently providing a reduced service. If you do need to chat to us, we have a small number of advisors on hand to help but please be advised that waiting times will be longer. We apologise for any inconvenience caused. If your UK business, charity or organisation is currently under cyber-attack and data is potentially at risk please call 0300 123 2040 immediately and press 9. You can continue to make reports of fraud in the normal way via the website. https://www.actionfraud.police.uk/

Cross Keys Homes

– 7th July
We are living through changed times, however we can assure you we are still protecting you, our residents, our employees and the wider community in everything we do. You can be confident that CKH is adhering to all government guidelines with regard to COVID-19 (Coronavirus) whilst we still deliver our services for you. 

The majority of our employees work from home. As we did throughout the pandemic, we are keeping all essential services running and as we can, are reintroducing more services in line with government guidelines.

We are here to help! We want you to know that we are here for you – whether that be financial worries, access to services, help with food shopping or getting medical supplies, retraining opportunities, or your own mental health and wellbeing. Whatever the concern, please get in contact with us. We have set up a ‘Be Kind’ fund specifically to support anyone who is suffering from the impact of Covid-19. If you need help, complete our Be Kind form or talk to us via Live Chat to tell us about your circumstances and the support you need. https://www.crosskeyshomes.co.uk/latest-news-and-updates/coronavirus-covid19--631

Coroners Courts Support Service - date updated 13/07/2020

Following government guidelines and to help reduce the spread of the Coronavirus, our volunteers are not able to deliver our usual service within the Coroners’ Courts until further notice.

We will continue to offer support and guidance on the inquest process via our national helpline – 0300 111 2141 or helpline@ccss.org.uk For helpline operating hours please see our ‘Contact Us’ page.

We apologise for any inconvenience. https://coronerscourtssupportservice.org.uk/

Suzy Lamplugh - date updated 13/07/2020

As the Coronavirus (Covid-19) pandemic continues to develop, Suzy Lamplugh Trust wanted to reassure you that our work is continuing with minimal disruption to services.

 

All staff at the Trust have transitioned to remote working, which enables us to continue our provision of services via email and telephone. All calls, including those made to the National Stalking Helpline, are being diverted to enable our team to respond whilst they are working in this way. Our online service offers a back-up to ensure that those in need can reach us, even in the unlikely event that the telephone system were to fail.

Our Commercial Team have postponed training courses up until the end of April and they will continue to reassess this as the situation progresses. Postponed courses will be rescheduled for the end of the year. If you would like to re-arrange your booking or talk to us about alternative options available for training, please contact us on 07799 089605.

If there is anything that the Trust can do to assist you in these difficult times, please contact us. We are committed to supporting our service users and partners and working in collaboration with them to overcome the challenges ahead.

On behalf of all the team at Suzy Lamplugh Trust, I wish you, your family, and your colleagues all the best. https://www.suzylamplugh.org/coronavirus-update

Disability Services :

National Autistic Society - date updated 13/07/2020
https://www.autism.org.uk/services/helplines/coronavirus/updates/health-mental-health-wellbeing/guidance.aspx

Cambridgeshire Deaf Association - date updated 13/07/2020

Cambridgeshire Deaf Association- watch video https://cambsdeaf.org/coronavirus/

Coronavirus: Following Government advice, all our Open Support Services are closed and community events, such as drop-in and coffee mornings are cancelled but some are available to join online (see more details here). We are still working to support the community. You can contact us for support by texting 07429 231230 or use our online chat service during opening hours or click here: Get in touch More Information

https://cambsdeaf.org/coronavirus-update-6-online-drop-in-and-coffee-mornings/

Family Action - date updated 02/04/2020

We are committed to supporting families through the COVID-19 outbreak. We know this situation will bring added pressure and uncertainly to families across the UK so we’re adapting our services, setting up a new small grants scheme and delivering food to those most in need, growing our virtual befriending service and providing expert advice to help ease some of the anxiety and stress.

https://www.family-action.org.uk/get-involved/covid-19-response/

Camsight - date updated 13/07/2020

Read how Cam Sight is changing how it is delivering its services during this time of increased risk. This short newsletter will outline advice and information, Cam Sight’s changed operating practices and how we can help https://www.camsight.org.uk/news/cam-sight-coronavirus-update-newsletter

HuntsBlind - date updated 02/04/2020

Due to the coronavirus outbreak Hunts Society for the Blind has suspended all social and fundraising activities until further notice. The shop, office and resource centre are closed to visitors but telephone calls and emails will be answered. Visits from outreach workers and volunteer visitors have also been suspended. Staff will continue to provide support, information and advice over the telephone.

We know that this is a very difficult and worrying time for our members and we will do our best to provide help as needed. Please telephone on 01480 453438 or email info@huntsblind.co.uk.

http://www.huntsblind.co.uk/latestnews.php

DIAL

updated 24th May
https://www.disabilitypeterborough.org/service-status-june/

DeafBlind UK - date updated 13/07/2020

Some of our services have been affected by the recent advice.

Social groups and home befriending
In order to keep people as safe as possible, Deafblind UK social groups and home befriending services have been suspended until further notice. Where possible, we are moving our home befriending service to telephone or email befriending.

Holidays
Our holiday accommodation is on Haven holiday parks, which are now temporarily closed. Therefore, we are unable to offer holidays until the parks re-open. If you have booked a holiday with us, we will contact you.

Supported living
Our supported living complex, Rainbow Court, is closed to visitors and all communal areas are closed until further notice. Our staff are still supporting residents in their own homes and taking all necessary health and safety precautions.

Care and support
Our care and support services are continuing and our staff are taking all necessary health and safety precautions.

Training, awareness talks and outreach work
These will now take place by phone or video call only until further notice.

Shop and conference centre
Unfortunately, our shop and conference centre are now closed until further notice. https://deafblind.org.uk/coronavirus/

Making Space - date updated 02/04/2020

Content updated: 25/03/2020 - We want to reassure you that whilst we are doing our best to keep life as normal as possible for the people we support, we are also taking additional measures, following the advice of Public Health England, to ensure people’s safety.

Here at Making Space, our first priority is always the people we support, their family and carers and our colleagues.

Our teams are already well versed in infection control and we have clear processes in place to prevent and contain infections amongst the people we support and our teams. However, we are not complacent about the coronavirus outbreak, or the potential risks.

Read more at https://makingspace.co.uk/news/2020/coronavirus_update

Physical Activity :

Walking for health - date updated 13/07/2020

To help suppress the spread of the Covid19 virus, we have released guidance on how to safely restart walks. Some activities still remain suspended – including training, social activities and other meetings. These activities have stopped until further notice, subject to further developments. https://www.walkingforhealth.org.uk/walkfinder

Mental Health Mates - date updated 13/07/2020

Following government advice on social distancing, all MHM meet ups will now be taken online until further notice. We understand this might feel like a challenge but we want to assure you that you that even in these unprecedented times, you can stay connected even when physically apart! Which is why now, more than ever, the MHM team feels it is vital to keep connecting and sharing with each other in this time of need.

In light of this, we would like to help you, our MHM community, with ways to continue your Mental Health Mates Meet ups. As our online community continues to grow, we have created a comprehensive guide to virtual meet ups where we hope you can continue to share without fear of judgement.

We believe the most appropriate replacement would be video or call meet-ups, wherever possible, as connecting via talking would be more supportive than group texting. To make this possible, we recommend you set up with providers ZOOM (video conferencing) or SKYPE (video calling.)

Click on the links below to access guides for how to use ZOOM and SKYPE.

ZOOM GUIDE: https://oit.colorado.edu/tutorial/zoom-host-meeting-and-invite-participants

SKYPE GUIDE: https://www.google.co.uk/amp/s/m.wikihow.com/Make-a-Video-Call-on-%20Skype%3famp=1

If you are interested in setting up your own virtual meet up, please email us at hello@mentalhealthmates.co.uk and we will set the ball rolling! https://www.mentalhealthmates.co.uk/coronavirus-update/

Everybody Health - date updated 02/04/2020

If you are worried about Covid-19 and trying to quit smoking to reduce the risk, we can help you by providing virtual stop-smoking sessions.

Dr Nick Hopkinson is a respiratory consultant and, in a video posted on Fresh, says quitting smoking is an important way for individuals to reduce their risk from corona virus because smoking increases the risk of lung infections.

https://www.everyonehealth.co.uk/stop-smoking-virtual-sessions/

Volunteering Services :

CCVS Supported Volunteering Project - date updated 13/07/2020

Cambridgeshire County Council and Peterborough City Council are now calling on people across the county to get in touch if they can volunteer their time to help others in a co-ordinated effort which will offer safe support and reassurance county and city wide. People can email CommunityCV@cambridgeshire.gov.uk.

The coordination hub - staffed by a range of council workers - will manage offers of help, thereby maximising support for communities, working alongside existing voluntary and community organisation partners. The hub will link those who volunteer, with over 70s and others who fall within the vulnerable groups listed by the Government, who have been advised to self-isolate. People will be matched with those who need help based on their skills, time and willingness.

Volunteer for existing groups helping the vulnerable
Most local groups are in the process of looking at how they can adjust their services to meet need but also protect the people they work with as well as their own staff and volunteers.  There is work being done to try and build up a picture of what support these groups need and we will update this information when this happens.  In the meantime if you want to offer support to a particular group you could check out their website and drop them an email. http://www.cambridgecvs.org.uk/news/view/138

Money Services :

National Debt Line - date updated 13/07/2020

https://www.nationaldebtline.org/Pages/coronavirus-and-your-money.aspx

Money Advice Service - date updated 13/07/2020
https://www.moneyadviceservice.org.uk/en/hub/coronavirus-money-guidance

Housing Services :

Street Support Network - date updated 13/07/2020

During the COVID-19 pandemic, it is likely that services for people who are homeless or at risk will be restricted. As more people will need to self-isolate, we will see extra challenges and support needs arise, such as getting food to people who cannot get out or afford to buy it.

The Street Support Cambridge team will continue to update the information below as it changes, which may be quite regularly, so please check back for further information. Please also let us know if you have information that would be useful to share by emailing cambridge@streetsupport.net. https://streetsupport.net/cambridge/advice/

Riverside - date updated 13/07/2020
We appreciate what an uncertain and worrying time this is for our customers across the country. We are continually monitoring Government advice and as a result have introduced a number of changes to our services. This is to ensure we minimise risks to the health and safety of our customers and staff whilst also trying to continue to deliver our services to you. https://www.riverside.org.uk/coronavirus/

Employment Services :

Shaw Trust - date updated 13/07/2020

The UK risk level of Coronavirus is assessed as high. At Shaw Trust we are continuing to follow advice from the World Health Organisation, our national public health bodies and government. Precautionary measures are in place and we are monitoring the situation as it develops.

Current official advice is to provide virtual services as required. We are therefore continuing to provide support through telephone and video.

The DWP has published information on coronavirus and claiming benefits on the Understanding Universal Credit website. This page will be updated if there are any changes, so please do check back regularly.

In addition, the DWP has also produced specific guidance for employers and businesses. https://www.shaw-trust.org.uk/en-GB/News/News/March-2020/Update-on-Coronavirus

 

Other Services :

Illuminate- date updated 31/03/2020

Dear Community Group Members and Associates, 
 
We are all concerned about the spread and impact of COVID19, and as a charity, we want to reassure you that we are still here and open. We operate a policy of working from home and are using online platforms, phone, text and emails to deliver our services and communications. 

 

As you some of you are aware we made the decision to cancel our scheduled community events last week, this was in response to guidance and discussion - we apprciate upu understanding this. Thank you to those of you who contacted me last week, in respect of alerting me to the decisions you had already taken for yourselves in respect of understanding your vulnerabilities - this is good mindfulness.  

 

It is important we stay connected, although we can no longer offer our work face to face, we are aware that the isolation that people are now experiencing will have an impact on mental well being, so we have updated our offer to beneficiaries and list below 4 areas people can access our help;


1) Sign up to our regular newsletter at https://illuminatecharity.org.uk/newsletter.php 

2) We will also be putting more tips, videos and help on our Facebook page, so please refer and like our page at https://www.facebook.com/IlluminateCharity/

3) We are on Twitter https://www.twitter.com/@illuminatecomm2 connecting with our local Cambridgeshire community partnerships, local organisations and beneficiaries  - sharing both connection and information at this challenging time.


4) Our priority and commitment is to our beneficiaries and  we are now offering an Illuminate Coaching for Confidence package. Delivered by Sam and Maria, both qualified and accredited coaches. The Coaching for Confidence package is – Up to three individual meetings online using telephone, Skype (Skype is free to download to phone or desktop), Teams or Facetime. Meetings will last up to one hour.

 

This package is more limited than we can offer through our usual group work, so we anticipate demand will be high, so please do ensure in referring anyone to us to apply for coaching, that they are fully committed and ready to make change.
To refer a client  please ask them to get in touch and we will send them a simple application form. People are very welcome to self-refer, just email Sam or Maria at info@illuminatecharity.org.uk   

4) We are also offering a one off signposting session with Anna our Illuminate Community Group Coordinator, that can be accessed by contacting us. This will help in understanding and accessing other services are that may available and relevant to individual need. Again please email us at info@illuminatecharity.org.uk

All these opportunities are free and our remit remains the same, 18 years old and over no upper age limit, unemployed or in-between jobs or working part-time.

 

This is the first stage in our planned changes, which we can implement straight away. We are also developing teleconferencing access for beneficiaries, where we will deliver support and elements of our Confidence for Change course in an interactive way, at no cost to our beneficiaries. As soon as this is up and running we will keep you informed.

 

It is a big change for us all and we intend to keep playing a role in working locally.

Thanks and keep well

With positive thoughts from us all

Anna, Maria and Sam

NHS Choices and One You - date updated 13/07/2020

Get the latest NHS information and advice about coronavirus (COVID-19) https://www.nhs.uk/conditions/coronavirus-covid-19/

Jimmy's Cambridge - date updated 02/04/2020

Jimmy's Cambridge is taking action to minimise risks, while they remain open for business, supporting our residents, supporting people who find themselves homeless, and supporting each other.

Cambridge City Council - date updated 02/04/2020

Cambridge City Council - see 'Customer Services' for updates on office access - most receptions are now closed and focus is on phone and on-line contact.

Cambridgeshire Consultancy in Counselling - date updated 13/04/2020

  • CCC is here for you - supporting individuals, staff and NHS workers
  • Counselling sessions are currently being provided remotely via telephone or video link
  • CCC is working with other charities to support the most vulnerable in our society

CCC has continued to offer support to both private and organisational clients throughout the pandemic, though like most other organisations, we have been forced to limit our service provision to remote working.  Clients can access counselling via telephone or video, unless they choose to wait until face to face appointment are possible again. 

We are of course following government announcements on the easing of lockdown and the implications for the counselling profession.  CCC is a member of the British Association for Counselling Professionals (BACP) and is also therefore taking its advice on when it might be possible to resume face to face appointments.

What does this mean?

Remote counselling will remain the norm for the foreseeable future.  Please contact us for support on this basis. http://www.cambridgeshirecounselling.org.uk/

Wintercomfort - date updated 02/04/2020

Wintercomfort has regrettably had to close its doors for the foreseeable future as a result of COVID-19. This was needed to protect service users and staff. They will be maintaining contact with service users by phone and email.

Street Outreach - date updated 02/04/2020

Street Outreach is focusing on the well-being of rough sleepers and is introducing care packs.

The SUN Network - date updated 02/04/2020

Please be aware that The SUN Network staff are homeworking as advised by the UK government, but you can still contact us. enquiries@sunnetwork.org.uk or WhatsApp or text 07712 358 172. Stay well.

https://www.sunnetwork.org.uk/

Citizens Advice Bureau - date updated 13/07/2020

This page is regularly updated as government advice becomes available.

There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it. https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

Customer Affairs - date updated 02/04/2020

https://www.consumeraffairs.com/news/coronavirus-update-new-tests-can-tell-if-youve-had-covid-19-some-firms-cut-401k-contributions-040120.html

Men's Sheds

– Published 24th June
UKMSA take great interest in the government’s latest easing of lockdown. We are awaiting guidance from ACRE, and government agencies, with regards the news that community centres can open. We once again would advise Sheds to read the guidance under COvid-19 on the UKMSA website (https://menssheds.org.uk/covid-19/). Advice on our website will be updated as and when new information becomes available. Two metres is still the advised social distancing requirement, which we recommend Sheds adhere to. We will update Sheds both directly and through social media as and when we have further information and guidance. ACRE and other agencies are expected to put out guidance in the next two to three days. We appreciate lockdown is and has been challenging during this time and are eagerly anticipating the return to Shed life. https://menssheds.org.uk/2020/06/24/covid-19-update-24-06-20/

VoiceAbility - date updated 13/07/2020

https://www.voiceability.org/about-advocacy/advocacy-during-coronavirus

Healthwatch

– correct as of 3rd July
Read the latest advice and information from NHS England and Public Health England about the Coronavirus https://www.healthwatchpeterborough.co.uk/advice-and-information/2020-06-23/information-coronavirus-covid-19

Mental Health First Aid - date updated 13/07/2020

As a social enterprise our vision is to improve the mental health of the nation.

Never before has this been more important.

No matter which sector you work in, coronavirus will be having an impact on your people and their mental health and wellbeing. We are focused on providing support to your workplace through adapted training and new resources. We will support your organisation to look after the mental health of your employees. https://mhfaengland.org/

Insight - date updated 13/07/2020

We’ve been closely following the developing situation of the coronavirus (COVID-19) pandemic and adapting to the guidelines provided by the UK Government and the NHS.

To keep our clients and team members safe, we have implemented the following across all our talking therapy services until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details. https://www.insighthealthcare.org/coronavirus/safety-measures-during-covid-19-outbreak/

Cambridge Adult Learning and Skills - date updated 13/07/2020

Due to the current situation and following government advice on March 16th, our current learning has been moved online, further details of which can be found on our dedicated 'Online Learning' web page, including a number of FREE online learning resources.

  • Provision in Ely library will cease until further notice, from Thursday 19th March
  • March Community Centre is closed until further notice, from Tuesday 24th March

We appreciate your cooperation. https://www.cambsals.co.uk/

CAMQUIT - date updated 13/07/2020

Following the latest government guidelines regarding the Coronavirus, Camquit will still be offering a stop smoking service to those who wish to stop smoking.  However until further  notice all appointments will take place over the telephone.

Please do not attend a face to face Camquit stop smoking appointment at your GP surgery or at any of our community clinics.

For new patients wishing to self-refer, please do so by our online referral form on this website or by emailing us at eh.camquit@nhs.net.

For our patients who are currently receiving support from us, your Stop Smoking Advisor will be in contact with you shortly to arrange your telephone follow-up appointments.

If you have any questions, please call us on 0800 018 4304 or email us at eh.camquit@nhs.net http://www.camquit.nhs.uk/

Dhiverse - date updated 13/07/2020

We would like to offer you all the support we can at this time through our adapted service provision, as well as keeping you updated on current sexual health National guidelines and sexual health information and service updates in Cambridgeshire & Peterborough. https://www.dhiverse.org.uk/wp-content/uploads/2020/04/Dhiverse-Newsletter-April-2020.pdf

ICASH (Integrated Contraception and Sexual Health Services) - date updated 02/04/2020

To help protect our staff and other service users, please stay at home and self-isolate for 14 days and do not visit our service if you or a member of your household have:

  • a new continuous cough, or,
  • a high temperature (of 37.8 degrees centigrade or higher)

Here is some helpful guidance to help you whilst you are staying at home.  If you have serious symptoms you cannot manage at home, use NHS 111 online (please only call NHS 111 if they cannot get online).

 

Our Services: To reduce the number of people sitting in our waiting rooms and thereby helping to delay the spread of the virus, we are now only delivering essential services in line with national guidance.

This means only emergency contraception and urgent GUM and HIV services. GU/HIV contacts, where identified as emergencies, will be telephone triaged and seen in clinic where appropriate.

Please call us on 0300 300 3030, where our team will discuss the reason for your call, triage (if needed) and advise on next steps. If you do not have symptoms, please contact us again in 12 weeks for screening. If you develop symptoms please call us on 0300 300 3030.

Alternatively, if you have no symptoms but wish to access screening for sexually transmitted infections, you can use our Express Test home testing kit.

https://www.icash.nhs.uk/news/2020/03/16/coronavirus-advice



Invigorate - date updated 02/04/2020

We are putting in place contingency plans to address the impact of the coronavirus outbreak on our services. We remain open for business and will continue to change and adapt our services and as the situation develops.

We will keep this page up to date with news of any changes to our services.

https://www.cambridge.gov.uk/coronavirus-changes-to-our-services


There are lots of things you can do to help yourself stay well and have good wellbeing: including eating well, spending time with others, getting a good night's sleep and taking some regular exercise. Many of the things that are good for our physical health are also good for keeping our minds well too.

Some people find the '5 Ways to Wellbeing' a useful way of thinking about how you can look after your wellbeing:

1. Connect with the people around you and make time for family or friends.                  

2. Be active - Go for a run, play football, cycle to college or sign up for a dance class...whatever it is, make sure it is something you enjoy. 

3. Take notice – Pay attention to your senses – what can you see, feel, taste, smell and hear?

4. Keep learning – Try something new, be it a new recipe or taking up an evening class.

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile :) Volunteer your time. It can be incredibly rewarding.

Making a few small changes to your lifestyle could make a big difference, these websites might be able to help:

-Lets Get Moving Cambridgeshire LogoLet's Get Moving Cambridgeshire aims to improve the health of the Cambridgeshire population, specifically by increasing levels of physical activity. This will be done by promoting existing opportunities, developing new opportunities, and supporting individuals that require support to achieve their goals.

-One You logo - Whether it’s getting more active, quitting smoking or reducing how much alcohol you drink this website can help!  

 

Want to try out mindfulness? Need a little boost? Then check out the Apps page for a little inspiration! 

*Some information gathered from www.nhs.uk and the services listed.

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