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SUPPORT SERVICE UPDATES

Due to COVID-19, some services have had to change how they are operating in order to keep everyone safe. Below you can see what services have updates.

Click here to read the Cambridgeshire Council COVID-19 Update.

Click here to read the CPFT (Cambridgeshire and Peterborough Foundation Trust) updates.

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Bereavement Services:

Eating Disorder Services:

Older People Services:

Self-Harm Services:

Sexual and Domestic Abuse Services:

PTSD Services:

Drug/Alcohol Abuse Treatment Services:

Pregnancy Services:

Isolation Services:

Anxiety, Depression and Stress Services:

Personality Disorder Services:

Young People Services:

LGBTQ+ Services :

Victims & Witnesses Services :

Disability Services :

Other Services :


Bereavement Services:

Lifecraft - date updated 30/03/2020

"We are currently able to continue running Lifeline for anyone living in Cambridgeshire and Peterborough, as well as our counselling and suicide bereavement support services for existing clients.  Most support is now being provided via telephone and video calls.

Following Government guidance the following groups will not take place in Cambridge or Newmarket until Wednesday 17 June:

– Art Group
– Craft for Smiles
– Resilience Group
– Meditation and Mindfulness
– Social Clubs
– Hearing Voices Group

Member applications will be processed once the groups are re-opened.

We will be updating members regularly throughout this time.

The Lifecraft Team"

Child Bereavement UK - date updated 30/03/2020
"Child Bereavement UK recognises its duty of care to all those who use our bereavement services, attend our training and fundraising events, visit our premises, fundraise, volunteer or work for the charity.

We have been following government advice relating to the covid-19 pandemic and have taken action to reduce the spread of coronavirus. As a result of this, all our premises are now closed; however, our staff are working remotely and we are continuing to provide support to families by telephone and digital means."

Arthur Rank Hospice - date updated 30/03/2020
"We have made some further changes to delivery of clinical services in light of the newest guidelines on COVID-19.  
In order to keep our Inpatient and community services running, we have - where necessary and appropriate -redeployed colleagues into clinical support roles. 
Please see below for further information, but please be aware that this is subject to constant review.  We will do our best to keep you informed of the latest via this website page, as new official guidance is released.
We are still admitting patients
In light of latest guidance we are having to review the rules on visitors. Please click HERE for the latest information. Please note that these restrictions may be tightened at any point, should we need to react immediately in response to the current situation. 
 
If you have a loved one who is being cared for, please call to check with the Inpatient Unit team before leaving home, on 01223 675777. 
These services are still being provided but in line with many, we are moving as much provision as possible to telephone and online support. We will still visit if a visit is needed and we are still providing overnight Hospice at Home care and support. 
AHDTC has closed Day Therapy but it is continuing treatments in patients own homes, where possible.  If you are expecting to see a member of the team and have not yet received a call, please do contact the team on 01945 669620.
Hospice at Home and community services are being managed as above.
We have made the difficult decisions to close our Day Therapy services, although telephone support is still being provided. 

PATIENT & FAMILY AND BEREAVEMENT SUPPORT 
How this is delivered is under review, further information to follow.  We have commenced moving as much as possible to telephone and online support and this provision is likely to increase where visits are no longer possible. 
In person appointments are now ceasing, with appointments and support to be provided via telephone and video calls and online methods. All current patients will be contacted by our colleagues.
OUTPATIENT APPOINTMENTS 
These are ceasing, with new methods of support being put in place, such as telephone and video calls and online methods. All current patients will be contacted by our colleagues.
TELEPHONE ADVICE SUPPORT
Running as usual for healthcare professionals. "

Cambridge University Counselling Service - date updated 30/03/2020
"During the COVID-19 situation, the University Counselling Service will be offering telephone or video welfare appointments in place of individual counselling to all students who are currently on our waiting list. 

If you are not currently on our waiting list but would like to arrange an appointment, please complete a new pre-counselling form (click onto this link) and your name will be added to the waiting list. 

We will update the waiting times for appointments as soon as possible. Please keep checking our website for further information. 

Our self-help information will be updated regularly Self Help

Emergency contact information can be found here Emergency Contacts"

The Compassionate Friends - date updated 30/03/2020
"

In light of the recent Government recommendations that the UK population should wherever possible avoid social contact and that all non-essential travel and meetings are avoided, we have made the decision to suspend all Compassionate Friends group support meetings and face to face support due to the rise in the spread of coronavirus. This is not a decision we have taken lightly, but rather it is to protect the health of our members and the wider community.

We very aware that our support groups are a place where you can safely come and talk about your child and share any thoughts and feelings around your bereavement; so we appreciate that many of you will find it difficult that this support is not available for the time being.

Please do remember that you can call the TCF Helpline any day of the week if you would like to speak with another bereaved parent who is there to listen on 0345 123 2304 (10 am – 4 pm, 7 -10 pm). If the Helpline is busy, please clearly leave your name, number and a short message and one of our team will get back to you as soon as they can (please note, this may not be the same day). You can also email the helpline for support at helpline@tcf.org.uk.

Please do also consider joining one of our private Facebook Groups or online Forum for support and to talk with other bereaved parents and siblings. Details are here

Our postal library will still be operating but will offer a more limited service during this time. For more information contact Mary at library@tcf.org.uk."

CPSL MIND - date updated 30/03/2020
"

It is with regret that we have to announce the temporary suspension of our community-based services – namely our Good Mood cafes, Open Door calm spaces, Peer Support Groups and Perinatal Groups – until further notice.

Our Changing Lives Counselling Service has also been temporarily suspended and we will be unable to accept new referrals at this time. Our Cognitive Behavioural Therapy service will continue but as a telephone-based service instead of face-to-face. All individuals affected will be contacted directly.

At this stage, this temporary suspension will not affect the Sanctuary or individuals receiving specialist care packages through our Good Life service. Individuals will be advised directly of any changes to their care.

If you have an upcoming training course booked with us and have concerns, please contact us on 0300 303 4363. You will be contacted directly by our Training Team to notify you of any cancellations.

Please visit https://www.cpslmind.org.uk/suspension for a full summary of the services affected and for details of who to contact with questions or concerns.

This decision has been taken as a precautionary measure, in response to the government’s advice regarding the coronavirus (COVID-19) infection, to protect the health and welfare of individuals engaging with our services as well as our volunteers and staff.

We are reviewing the situation regularly to re-open all of our services as soon as possible and we will issue a further statement as the situation develops.

We understand that the coronavirus (COVID-19) pandemic may cause anxiety and advise anyone who is concerned to read national Mind’s information page ‘Coronavirus and your wellbeing’.

If you are experiencing an emotional or mental health crisis in Cambridgeshire or Peterborough, please call the NHS First Response Service on 111, Option 2 or visit cpslmind.org.uk/need-help-now/ for more helplines."

Cruse - date updated 30/03/2020
"

If you are a current Cruse client

If you are receiving one-to-one support your volunteer or Local Service will be in touch to let you know how we can continue to support you. 

Group support, Understanding Your Bereavement, Friendship Groups, Activity Groups and Training are all postponed until 1st May 2020. We will continue to review the situation in line with government’s advice.

If you are bereaved and self-isolating

If you rely on support from others while dealing with a bereavement – whether that’s family, friends, being at work – and you are struggling being on your own then our helpline is open - call 0808 808 1677

For more support please refer to our friends at Mind and Samaritans:

www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

www.samaritans.org/

If you have been bereaved by the virus

You can contact our helpline – 0808 808 1677 

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm."

SANDS - date updated 30/03/2020
  • "All Sands events until the end of May are now cancelled, this includes Networking Days and Befriender Training
  • All Sands face-to-face support meetings until the end of May are cancelled
  • All other events, such as fundraising or memorial events, until the end of May are cancelled, Sands will need your help to look at new ways to fundraise during this time

The charity, the staff, our volunteers and the people we support remain are our priority.

Sands is reviewing and assessing the situation on a daily basis. At the moment, the London office is closed down, and all staff are working from home. This has been a straightforward process for the charity as around 40% of staff are part or full-time homeworkers. This means that our services and the level of support we can offer you remains the same."

Petals - date updated 30/03/2020
"

Our priority is to ensure that we are protecting both the mental and physical health and wellbeing of our clients, as well as that of our counsellors.

 Petals has therefore made the decision to temporarily pause all face to face counselling sessions, with secure online video sessions (via Zoom) being offered to all existing and newly referred clients as an alternative. This will ensure that those who would like to continue (or begin) their sessions can do so in the comfort and safety of their own home whilst maintaining meaningful and visual contact with their counsellor.

 All Petals counsellors will be contacting their clients this week to offer this alternative and provide detailed guidance about how it will work. There will be no face to face sessions after Friday 20 March until further notice.

 Petals will review these arrangements on a weekly basis. We hope that we will be able to return to normal service soon, but this will always depend heavily on the very latest medical advice.

 If you are currently receiving counselling from Petals and have any questions, please contact your counsellor directly."

CPFT - date updated 14/04/2020
Where there are service changes, our teams will review each patient on an individual basis and prioritise those who need our care the most. We will be communicating directly to all patients who may be affected by these temporary changes. If they haven't heard anything they need to assume that for now things are continuing as normal, and if there are further changes, then their clinician or service will let them know. 

We're just launching our video consultations system as the majority of our appointments for patients will now be digital to adhere with the social distancing guidelines.

Eating Disorder Services:

CPFT Eating Disorder Service - date updated 14/04/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

Where there are service changes, our teams will review each patient on an individual basis and prioritise those who need our care the most. We will be communicating directly to all patients who may be affected by these temporary changes. If they haven't heard anything they need to assume that for now things are continuing as normal, and if there are further changes, then their clinician or service will let them know. 

We're just launching our video consultations system as the majority of our appointments for patients will now be digital to adhere with the social distancing guidelines.

Carers of People with Eating Disorders and Coronavirus (COVID-19)

March 2020

Carers have a vital role in supporting their loved one’s welfare.  Support for you as a carer is also vital. 

  • Your loved one’s clinician will tell you how best to help - ask as many questions as you need to.
  • Visit the BEAT website https://www.beateatingdisorders.org.uk/ It has up to date advice and a helpline that carers can ring 365 days a year.
  • E.A.S.T https://www.feast-ed.org/ also provides useful information and online support.
  • If you have a local support group, stay in touch. Face to face meetings may not be possible but alternatives will be put in place wherever they can.
  • Make a plan now for if you become poorly - it’s not easy, talk it through with someone you trust and discuss it with your loved one. Carers UK offers good advice on making an Emergency Plan https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19, as well as more general advice.
  • Above all, look after yourself.

Here are two films to support carers made by the the NHS East of England Eating Disorders Clinical Network.  You can stream or download the films (30 mins each) by clicking on, or copying and pasting, these links:

A Carer’s Perspective:     https://player.vimeo.com/external/269177912.hd.mp4?s=8b7a5b34b34d51877cf1d4309184955b976a41f3&profile_id=175&download=1

A Professional’s Perspective:     https://player.vimeo.com/external/269159983.hd.mp4?s=3ea549895b12e5b21d3197abd8994163649e3f56&profile_id=175&download=1

Stay safe, stay well and thank you for all that you are doing.

Older People Services:

Alzheimer's Society - date updated 30/03/2020

Kathryn Smith, Chief Operating Officer at Alzheimer’s Society, says:

'We take the health and safety of all our service users, staff and volunteers very seriously.

'These are unprecedented times - Alzheimer’s Society is continually monitoring the evolving situation and following the latest Government advice with regards to our services and events.

'In light of the most recent Government issued guidance, we have made the decision to temporarily suspend all our face to face and group services with immediate effect – we are replacing these with telephone support, increasing this to ensure we support people’s well-being through isolation.'

'Clearly, it’s important to stop coronavirus spreading while we are concerned that a period of isolation could also be extremely detrimental for people living with dementia.

'We are therefore looking at how to best stay in touch and support people affected by dementia during this time and continue some of our services such as Singing for the Brain, remotely and safely, and will be communicating those plans as soon as we can. 
 
“We’re still here for anyone affected by dementia. Our Dementia Connect support line remains open on 0333 150 3456 every day and we are exploring ways we can extend the hours we’re available.

'Talking Point, our online community, where people affected by dementia can receive valuable support, can be accessed online for free, night or day, through our website.

'For up to date information on dementia and our services, please visit our website or follow us on Facebook or Twitter.'

Age UK - date updated 30/03/2020
"18th March 2020 - PLEASE NOTE We are temporarily suspending our Day Services and Friendship Clubs following Government guidelines. If you need support contact our Helpline on 0300 6669860"

Care Network Cambridgeshire - date updated 30/03/2020
"Covid-19 Update

18th March 2020
Care Network is as committed as ever to supporting local people to remain well in their homes, and in touch with their local community. The Covid-19 outbreak has had a significant impact on daily life for most people, so what this looks like will be a bit different for a while.

Our number one priority is keeping the people we support, our volunteers and staff safe, which means we have to make some changes to how we deliver services and support.

To make sure we are doing all we can in the best way possible, we have been listening to the advice from Public Health England, and having conversations with Cambridgeshire County Council, our NHS Partners and the Hospitals.

In the coming days we will provide further details of how we have adapted our community support to respond to the need that Covid-19 has created within our local communities. We will continue to be amongst and supporting local communities over the coming months, as we have been for over 30 years.

In the meantime, if you have any queries at all please do call:

  • Help at Home: 01223 714433
  • Community Navigators: 01954 212100
  • All other enquiries: 01954 211919

Susie Willis
Chief Executive Officer"

Caring Together - date updated 30/03/2020

"In light of government requests around social distancing, we have taken the difficult decision that we need to cancel all our carers hubs, groups and clubs for the time being.

We will continue to offer support to carers, focusing mainly on those who will be most impacted by these changes with an increased use of phone support, and online information and advice.

We are continuing to take referrals at this time.

We have written to our care customers to reassure them that we have a contingency plan in place in relation to the spread of coronavirus. While we cannot predict what will happen over the next few weeks and months we recognise that they may be concerned about what will happen to their care should our staff be unable to work, and how we are going to support our staff to stay well. As with all staff illness or unavailability, we will endeavour to continue to deliver our care calls as planned but may, on occasion, offer a different care worker or care team member of staff to deliver the call.

We are assessing any office or care staff returning from annual leave before they return to their duties to establish if they should return to work. We and our staff are following the Public Health England guidance, which is on the government website and the NHS website at www.nhs.uk/conditions/coronavirus-covid-19/ including about self-isolation. If self-isolation is necessary for any of our staff we will be paying them for this period of time.

We are closely monitoring and following all the updates from the government and relevant authorities that regulate and give guidance to care providers.

You can still contact us on 0345 241 0954 or hello@caringtogether.org

Please keep up to date on keeping yourself well by following the latest NHS advice at www.nhs.uk/conditions/coronavirus-covid-19/

Should any of our care customers believe they have been affected by COVID-19 and/or be self-isolating they should follow the NHS guidance as above and then contact us to let us know so we can act as appropriate to protect our staff, other clients and carers from potential infection."

The Bobby Scheme - date updated 30/03/2020

"Please be aware that due to the current very difficult circumstances and Government guidelines around Coronavirus, the Bobby Scheme will temporarily cease to operate during this period.

When Government advice changes, and it is safe to do so, the Scheme will resume.

We thank you for your understanding, and encourage everyone to be extra cautious, stay safe and consider the vulnerable members of our community.

 

CORONAVIRUS SCAMMERS – BEWARE!

Upsettingly, scammers are exploiting public fears about the Coronavirus, from fake food shoppers knocking on the doors of those with the virus (and stealing their money) to false online support which has led to losses of money and private information.

Please only accept help from known people, seek assistance from the council or refer to the support group link below. Read our CORONAVIRUS SCAM BLOG here for advice and useful links.

Find your local Coronavirus Support Group HERE.

The Bobby Scheme Team."

Cross Keys Homes - date updated 30/03/2020
"The majority of our employees are now working from home. We aim to keep all essential services running, although there will be some changes and restrictions in place.

Repairs

We will only be carrying out emergency repairs, along with gas and electricity tests, for the foreseeable future to ensure your safety. Please help us to manage the situation efficiently and only email our Repairs team on housingrepairs@crosskeyshomes.co.uk if you have an emergency repair.

If you are in the process of having planned works carried out to your home, we will continue to get these finished for you.
 

In our communities

Our cleaning service has stopped with immediate effect and our Estate Rangers service is only operating to carry out waste management clearance and emergency fire safety management.

We have closed our community hubs in Westwood, South Bretton and Welland, and ceased all community activities, Work Clubs and training courses for the foreseeable future. The WestRaven Big Local café in Westwood is also closed.

Activities on our Retirement Housing and Extra Care schemes have been cancelled and we have closed all communal facilities at all our schemes and both our restaurants at Lapwing Apartments and Kingfisher Court. Members of the public are asked not to visit unless it is absolutely necessary. This is to protect our older residents who may be more vulnerable to the virus. Please be assured, we are checking on all our residents and will ensure everyone gets the supplies and help they need.
 

Visiting us

All our offices are closed. We request that you contact us instead by email or by using our website Live Chat service wherever possible.
 

Contacting us

To contact our Customer Services team, email: customerservices@crosskeyshomes.co.uk

To speak to us about your rent, email: incomemanagement@crosskeyshomes.co.uk

To report an emergency repair only, email: housingrepairs@crosskeyshomes.co.uk

You can also contact us on our website from Monday to Friday, 9am to 5pm, by using our Live Chat service.
 

Payments

We know it is difficult at the moment, but you do need to continue to pay your rent and/or service charge. Given we are all trying to limit contact and stop the spread of this virus the best way is to use our automated process. You can pay via our automated payment line, 24 hours a day, on 0330 088 3786 or through the MyCKH portal.

If your employment status has changed or you need to talk to us about your rent, please email incomemanagement@crosskeyshomes.co.uk. Our teams will still be here for you.
 

Care and LifeLine

Our Care and LifeLine service will remain operational, and we are putting in additional precautions to protect our employees and customers. We all have a part to play in slowing down the spread of this virus and protecting the most vulnerable in our communities. 
 

If you are self-isolating over concerns about COVID-19 (coronavirus), please let us know by emailing customerservices@crosskeyshomes.co.uk. This is extremely important if we are due to visit your home.


Suppliers to CKH

We would be grateful if all our suppliers could send invoices and communications regarding payments via email to accounts.payable@crosskeyshomes.co.uk. This will ensure we are able to continue to offer a prompt payment service.
 

Please be patient with us, and remember our teams are doing their very best in unprecedented circumstances.

We would also ask you to also look out for friends and neighbours and support them in whatever way you can, whilst also keeping them safe. We need to pull together and tackle this as one community.

We will be updating this page regularly, so please keep checking back. We will also be updating our Facebook page regularly, so please do follow us on there.

Further information on the government’s advice on staying safe, along with the symptoms to look out for and advice on what to do if you have symptoms, can be found on the government’s website here."

Forever Active - date updated 30/03/2020
"Following the Prime Minister’s briefing on 16th March the Forever Active management committee has reluctantly had to take the decision, in support of social distancing, to cancel all classes as from Wednesday 18th March until further notice. Please refer to the website for further updates and information.

Your help in passing this information on to others in your class who may not have access to emails would be very helpful.

Thank you for your support"

Sanctuary Supported Living - date updated 30/03/2020
"In response to Government guidelines following the COVID-19 outbreak, we have reviewed our services to customers and have had to make some difficult decisions.

We want to continue to offer safe and effective services, but we also want to protect our residents and our staff by minimising non-essential contact and travel.

Therefore, we have taken the decision to move to an emergency repairs service only if we have to enter you home.

Compliance checks, such as Gas Safety; and communal repairs will continue the usual way. We understand this is disappointing for you and may mean that some non-essential repairs take much longer to complete than in ordinary circumstances.

We have streamlined our schedules for care and support. This means that some key working sessions may not take place as regularly and the number and length of time spent on care visits will be reduced to accommodate everyone’s essential needs without compromising anyone’s health or wellbeing. This has been done according to our risk assessments, business continuity plans and guidelines received from the authorities.  

We will of course, continue to monitor the situation daily and review accordingly."

Making Space - date updated 30/03/2020
"

We want to reassure you that whilst we are doing our best to keep life as normal as possible for the people we support, we are also taking additional measures, following the advice of Public Health England, to ensure people’s safety.

Here at Making Space, our first priority is always the people we support, their family and carers and our colleagues.

Our teams are already well versed in infection control and we have clear processes in place to prevent and contain infections amongst the people we support and our teams. However, we are not complacent about the coronavirus outbreak, or the potential risks.

Visiting our residential care homes/services and registered services

We currently do not intend to close our services to visitors - contact with loved ones is such an important element in people’s lives and where we can we should not isolate them unnecessarily.

However, to greatly support our efforts to protect the people we support we have put in place some restrictions on visitation and ask that careful consideration is given before visiting.

Please delay your visit to our services if:

  • You feel unwell. This is especially important if you have a fever, a cough, shortness of breath, high temperature or other flu like symptoms. Please visit the NHS website for the full list of coronavirus symptoms, you can also check if you have Coronavirus symptons using NHS 111 Online. If you do have these symptoms, following Public Health guidelines, you should also be self-isolating for 14 days
  • You have recently returned from any country on the government’s high-risk list, please avoid all visits until further notice. Check Gov.UK’s list.
  • Have come into contact with any one potentially having the virus i.e. anyone already quarantined
  • Your visit is non-essential

Our teams our always on hand to assist with telephone/video calls, letter or email communications so you can stay connected. Please contact the service manager to discuss how we can help facilitate this for you, or if we can help in any other way.

Visits from local services that would usually form part of our social activity schedule have been cancelled for the foreseeable future. However, socialisation will continue to be an important aspect of daily life, with our teams ensuring that people have as much social interaction and entertainment as possible.

Essential medical visits will continue to be made, and our staff will ensure that any visitors that do visit are aware of interim visiting requirements.

If you decide to visit

Having considered the above information, if you are still planning a visit, it is important that you take every measure to do so safely.

During your visit:

  • The most effective way of preventing transmission is to wash your hands with soap and water and we ask that all visitors do so as soon as they enter the service. You can read more about NHS handwashing advice
  • We also recommend using hand sanitiser with at least a 60% alcohol content and to do this before entering the home, especially after using public transport
  • Please cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin immediately
  • Our teams may ask you questions about your health and any contact with possible sources of the coronavirus before you come into the service/home

Reducing the risk

Our teams are closely observing residents for respiratory symptoms including elevated temperatures and are fully aware of the protocol they should follow should they suspect a case.

We are confident that our colleagues have the knowledge, skills and resources to minimise the risk that coronavirus presents to our residents.

Community and outreach services

We are working closely with our community services and other local providers to continue providing support in the community wherever possible, following the latest guidance from Public Health England.

Although we have had to scale back our face-to-face support, we can still support you in various different ways, including:

  • Welfare telephone calls/checks
  • Emotional support over the phone
  • Support with errands
  • Help co-ordinating medical support

Support available will vary from service to service depending on different circumstance - so please speak with your service manager/team leader directly.

How to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • Shopping for basic necessities
  • One form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • Any medical need, or to provide care or to help a vulnerable person
  • Travelling to and from work, but only where this cannot be done from home

There are things you can do to help reduce the risk of you and anyone you live with getting ill with coronavirus:

Do

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Use hand sanitiser gel if soap and water are not available
  • Wash your hands as soon as you get back home
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards

Don't

  • Do not touch your eyes, nose or mouth if your hands are not clean

Keeping you up to date

We will continue to monitor all government advice and update our approach in accordance with the latest recommendations. Please do check this page regularly as it will be updated to reflect any development or change to our guidance."

CPFT - date updated 30/03/2020
"24 March 2020: 
  • In line with national guidance to stay at home, CPFT wards and inpatient units will be allowing visitors only in exceptional circumstances to meet patient needs.

  • Carers and families should call ahead to book a visit in advance, and this must be agreed with the ward/service manager.

  • Visitors may be expected to wear protective clothing, and anyone who has not been given permission to visit will be asked to leave the site.

  • All visitors must comply with hand-washing instructions whilst on the ward.

  • If you have Coronavirus symptoms, you must not enter any CPFT site/building. If staff members suspect you may have symptoms, you will be asked to leave the ward."

Self-Harm Services:

Samaritans - date updated 30/03/2020

Helpline still running.

"Samaritans is a critical service, needed now more than ever. In light of latest government advice, our volunteers are working really, really hard to support the people who need us most wherever possible. Our volunteers' safety is of upmost importance and we will continue to monitor the situation. All our branches are applying strict guidelines with regard to hygiene standards and social distancing.

While we've taken the difficult decision to stop offering face to face support in our branches, and training sessions for new volunteers, and it may take us longer to answer the phone or answer emails, we're still here.

Government guidance to stay at home over the next few weeks means that we won't have the social contact that some of us are used to, and in some cases, if you live alone or are in self-isolation, it will mean we're cut off from all contact for quite some time.

It’s normal that this will affect your mood, and it’s something we’d really encourage you to talk about, however you can, via video messaging, over the phone, texting or over the garden fence. Whilst we are physically isolated, it’s more important than ever for us to feel socially connected, so try and reach out to people to talk, and try to be there to listen to others."

CHUMS - date updated 30/03/2020
"Following guidance from Public Health England and the Government, all face-to-face contacts with children, young people and families will cease from 5pm on Wednesday 18th March, for the foreseeable future to minimise exposure and unnecessary risk.

CHUMS will continue to operate and maintain our services and will endeavour to minimise any disruption to the care we provide.

We will now be offering our interventions using the following methods:

  • Telephone assessments
  • Individual interventions by phone, WhatsApp, Facetime or Skype
  • Group interventions using Microsoft Teams. 
  • Virtual drop-ins

Initial contact will be made by phone and the most convenient method of communication can then be decided. 

If you have an existing referral with CHUMS or you are about to make a new referral, we will contact you as soon as possible. 

If there is a change in circumstance or an escalation of your presenting issue that requires emergency attention, please contact your GP, call 111 or contact A&E. 

We can assure you that we are doing everything possible to continue to deliver a high standard of service and appreciate your patience during this challenging time. 

If you have any questions don’t hesitate to get in touch with our support team."

Sexual and Domestic Abuse services:

Muslim Women's Network UK - date updated 30/03/2020
"Given the outbreak of Coronavirus (Covid-19) we wanted to reassure you that the MWN Helpline is still available to provide information, advice and support.

Whilst our contingency plan allows us to continue receiving calls, it may be easier and quicker to contact us via email, webchat or text.

We look forward to connecting with you."

Women's Aid - date updated 30/03/2020
"

Some local support services in the community may be temporarily suspended. This will mean that some survivors will feel particularly isolated.

If you were accessing counselling that has now been suspended; some counselling services can continue to provide helpline support. For example, Supportline provide a confidential telephone helpline and email counselling service. Particularly to those at risk of abuse or are isolated: www.supportline.org.uk

Women’s Aid is continuing to provide the following services:

The Survivors’ Forum is an online resource for survivors of domestic abuse. The Survivors’ forum can be accessed 24/7. This is a place where survivors can support each other and share their experiences.

Women’s Aid Live Chat is currently available Monday to Friday 10- 12pm. This could be a safer way to access some support; particularly if an abuser might also be in the property so it would be unsafe to make a telephone call.

Women’s Aid Email Service is still operating and can also provide support.

For detailed information about national and local support services go to: https://www.womensaid.org.uk/information-support/

For details of helplines, go to: www.gov.uk/report-domestic-abuse

At Women’s Aid we would always want to encourage a survivor to be as safe as possible when accessing any form of support. It will be really important to familiarise yourself with information and guidance that will help to keep you as safe as possible when using online platforms: https://www.womensaid.org.uk/cover-your-tracks-online/

Looking after children can be particularly difficult challenging when isolating. Family lives have support available including online forums: https://www.familylives.org.uk/"

Cambridge Rape Crisis Centre - date updated 30/03/2020
"TEMPORARY HELPLINE SUSPENSION (26 March 2020): Unfortunately we are unable to open our helpline this evening as, in response to the COVID-19 (coronavirus) pandemic, we are installing a new phone system. Our email support service remains open. For more details, click here.

In such challenging times, our number one priority is to continue to provide our vital specialist support services to survivors of sexual violence whilst ensuring their health, safety and well-being and that of our staff and volunteers.

To do this, we are keeping up to date with, and following, Government guidance around infection control and adapting our services accordingly.

All our services are operating, and we are receiving and responding to all referrals in the usual way, we have just had to make a few changes to keep everyone safe and well:

  • Our helpline and email support services remain open as usual.
  • Our advocacy services (ISVA/ChISVA) and counselling services are also working as normal but face-to-face services are now being offered over the phone or online.

As we adapt to continue to provide our services, we will also continue to ensure complete confidentially (and anonymity, in the case of helpline and email support) and that all records are kept safely and securely.

We recognise that we might need to modify, restrict or temporarily suspend some services should national advice change but will ensure we communicate these changes as soon as possible both to service users and the general public.

All work from the CRCC office is now suspended and the team will work remotely. Our administrative and day-to-day work will carry on as usual – emails will be responded to and calls answered, although we encourage you to email us in the first instance. Our office working hours will be broadly the same – Monday to Friday, 9am to 5pm – and you can contact us as follows:

Advocacy services (ISVA/ChISVA) – isva@cambridgerapecrisis.org.uk
Counselling services – counselling@cambridgerapecrisis.org.uk
Fundraising and donations – fundraising@cambridgerapecrisis.org.uk
General enquiries – contact@cambridgerapecrisis.org.uk

All our fundraising events and activities have been postponed until a time when we can all enjoy them safely.

To keep up to date with information, support and developments please visit our website and follow us on Twitter and Facebook.

We want to reassure survivors of rape, child sexual abuse and all forms of sexual violence that we are still here, and you are not alone.

Thank you for your understanding and support.

Norah Al-Ani
Director"

Peterborough Rape Crisis Care Group - date updated 30/03/2020
"Peterborough Rape Crisis understand the real potential for the current situation with COVID-19 to cause anxiety and concern for many, not least of all those processing trauma and living with the impacts of sexual violence and abuse. Ensuring the health, safety and well-being of our staff, volunteers and the survivors we support is our number one priority.

Following the ongoing developments of the Covid-19 virus and guidance from the Government, Peterborough Rape Crisis have had to make the very difficult decision to suspend work from our offices for the foreseeable future. These measures mean that all our staff will be working in confidential spaces from home, using their emails and mobiles to keep in touch with those currently accessing our services. Please be assured that we have the highest level of security and encryption on our cloud-based platforms and will continue to ensure records and data are kept in line with General Data Protection Regulations.

Some key points of information:

  • Our specialist volunteers are currently unable to provide our Helpline service, however we are working hard to introduce our cloud-based telephone system as soon as possible
  • Online referrals through our website can continue to be made for those needing to access our Independent Sexual Violence Advocacy service however we would appreciate your patience as it may take longer than usual for us to respond
  • Our generic email address will continue to be monitored but again, please bear with us as it may take us a little longer to respond to your queries. This email address is admin@prccg.org.uk
  • The RCEW Live Chat helpline is currently available as usual www.rapecrisis.org.uk/get-help/live-chat-helpline/
  • There are also a range of self-help resources available on our website for those who would like them https://www.prccg.org.uk/information-and-resources/

Whatever happens, we want victims and survivors of rape, child sexual abuse and all forms of sexual violence to know that we are still here, and you are not alone.

Thank you for your patience and understanding.

Jacqui Campey
CEO
Peterborough Rape Crisis Care Group"

Respect YMCA - date updated 30/03/2020
"

We understand that these are particularly challenging times for everyone, and particularly schools.

The mental health and wellbeing of your staff, students and parents will be critical during this current climate, and at a time where social distancing will create a barrier to the typical support and guidance schools will provide to their students.

YMCA Trinity Group is one of the region’s leading mental health and wellbeing support charities, and we aim to be there for every person in the community; supporting young people, schools and their families through difficult times with a wide range of programmes and services.

We are here to help you and your school community during this difficult time. As well as our counselling support, advice and training, we wanted to draw your attention to a digital tool that may be of particular benefit at this time.

 

Thrive App

 

This is a 24/7 self-help tool for your students (11+), staff and parents to prevent, detect and support mental health & well-being.

Thrive is the only NHS approved app for the prevention, detection and self-management of common mental health conditions.

It promotes:

  • resilience
  • detects conditions before they become too severe
  • improves recovery rates
  • signposts for further support
  • provides in-app treatment
  • reports usage data to settings and much more

 YMCA Trinity Group has partnered with Thrive Therapeutic Software to offer schools a proven and cost-effective solution to support the mental health and wellbeing of their staff, students and parents.

Through the YMCA Trinity Group charitable partnership, schools can access either the student or staff/parent app at a significant discount starting at just £2 per user per year.

We have also managed to secure a special 30% discount for schools purchasing apps for their whole student population (aged 11+).

Talk to our Mental Health team to discuss how we can support your school by calling 01733 373187 or emailing lisa.smith@ymcatrinity.org.uk.

PTSD Services:

Combat Stress - date updated 31/03/2020

We continue to do everything we can to support veterans during this difficult time. We have followed the Government’s advice and closed our treatment centres, but we continue to provide mental health support in a variety of ways:

  • Our therapists across the country have moved from face-to-face appointments to phone or video call appointments so veterans can continue to receive our specialist support
  • Our Peer Support Service continues as a virtual service via phone and video call.
  • We host webinars to help and support partners – we plan for these to continue. 
  • We are seeking ways to extend our Art Therapy online.
  • Our 24-hour Helpline (0800 138 1619) remains open, providing confidential advice and support to veterans and their families. 
  • We are also posting regular updates to help reduce anxiety and maintain positive mental health on our website and social media channels. You can find all our new resources online here.
  • And finally – any veterans currently receiving our support can also contact their usual clinical team member for more help and advice via their usual email address or telephone number.

https://www.combatstress.org.uk/veteran-support-during-covid-19

INSIGHT- date updated 31/03/2020

We’ve been closely following the developing situation of the COVID-19 (coronavirus) pandemic and adapting to the guidelines provided by the UK Government and the NHS.To keep our clients and team members safe, we have implemented the following across all our talking therapy services, from Monday 30 March 2020 until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details

https://www.insighthealthcare.org/our-services/talking-therapies/safety-measures-during-covid-19-outbreak/

Drug/Alcohol Abuse Treatment Services:

CPFT - CASUS (Cambridgeshire Child and Adolescent Substance Use Service) - date updated 14/04/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

CASUS (Child and adolescent substance use service) – New routine referrals to the service have been temporarily paused to prioritise those with high level needs.

Sanctuary - date updated 31/03/2020
We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

CGL Cambridgeshire- date updated 31/03/2020

The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe.
Prescription - Your keyworker will be in touch with you about your prescription.
Opening times - Our opening times are changing. We'll now be open from 9:30 - 16:30 from Monday to Friday. We aren't able to open on a Saturday at the moment. Please don't come to our office unless it's absolutely necessary.
Groups - We're sorry to say that our groups aren't going to be running for a while.
New people - We are still open to new people. Please phone us on 0300 5550101 so we can arrange a telephone assessment.
Social media - We will be posting helpful information and advice on social media. Make sure you follow us on Facebook and Twitter.
If you're worried about something, please get in touch. You can contact us during normal hours on 0300 5550101 - please choose option 1. Or you can email us on cambridgeshirereferrals@cgl.org.uk

We are planning to keep our needle exchanges open, but please call before you come.

CGL - https://www.changegrowlive.org/advice-info/coronavirus

AA Meetings- date updated 31/03/2020

The Government continues to re-iterate the clear message that we must stay at home to protect ourselves, our loved ones, the NHS and those around us.
They have suggested to us through Public Health England (PHE) that: Only in exceptional circumstances should an individual sponsor visit a sponsee to provide 1:1 support at home. They should both then follow the same precautions as are required of essential services i.e. stay at least 2m apart in an adequately ventilated area, both wash hands, don't go if either party is showing any symptoms of the virus, don't visit people who are self-isolating because they have COVID 19 symptoms, do not visit those who are being shielded because they are highly vulnerable or if the sponsor themselves is from a vulnerable group.

It is good to know that our work with PHE is recognised in their concern for our wellbeing and their understanding of how we work.

More information at: https://www.alcoholics-anonymous.org.uk/Members/Coronavirus-News

Alcohol Change UK- date updated 31/03/2020

If you would like to talk to someone about your drinking, support is available. Following current Government advice, a number of organisations have set up support online or by phone.
The Alcoholics Anonymous helpline is open 24/7 on 0800 9177 650. If you would prefer, you can also email them at help@aamail.org or live chat via their website at www.alcoholics-anonymous.org.uk.
Drinkline, a free, confidential helpline for people who are concerned about their drinking, or someone else's. Call 0300 123 1110 (weekdays 9am–8pm, weekends 11am–4pm).
You can join a SMART Recovery meeting online here.
We Are With You offers a free confidential online chat service. Available: weekdays - between 10am-4pm and 6pm-9pm; and on weekends: 11am-4pm.

More information is available at: https://alcoholchange.org.uk/help-and-support/get-help-now/coronavirus-information-and-advice-hub/coronavirus-getting-support

Al-Anon Family Groups- date updated 31/03/2020

Given the recent outbreak of Coronavirus (COVID-19) we wanted to reassure you that Al-Anon Family Groups is still available to provide support to anyone whose life is, or has been, affected by someone else’s drinking. Whilst we do have a contingency plan in place there may be times when the Helpline is covered by a limited number of volunteers so please bear with us while we try to answer your call. We suggest anyone wishing to attend a meeting calls the Helpline to request a group contact.

A printable copy of the contingency plan is available for Al-Anon members on the members’ section. Or via this link: https://www.al-anonuk.org.uk/workspace/uploads/attachments/contingency-plan-pandemic-covid-19-coronavirus_1.pdf

Talk to Frank- date updated 31/03/2020

https://www.talktofrank.com/news/coronavirus

Drinkaware- date updated 31/03/2020

If you’re worried about alcohol and isolation due to coronavirus, or concerned about someone else, we’re here to support you with key information and tips for looking after your mental health.

https://www.drinkaware.co.uk/alcohol-facts/drinking-habits-and-behaviours/alcohol-and-coronavirus/

Adfam- date updated 31/03/2020

Support for friends and families affected by someone’s substance misuse is even more necessary at this difficult time. Adfam is continuing to provide support through our website where you will find information about a wide range of topics related to substances and families, and how you can receive support for yourself, and an online forum where you can share your story with others.

https://adfam.org.uk/our-work/news-and-events/news/958

Recovery Cafe's - date updated 31/03/2020
The Edge Café - Following recent government advice in respect of Covid-19, it is with a heavy heart that we have taken the decision to close the Cafe for all groups and food for the safety of our customers, staff and volunteers.
We will reopen as soon as we can. We value your custom and friendship.
We will however be open daily between 12-2 for fareshare.
https://www.theedgecafecambridge.org/
Frazzled Café – Register to attend an online frazzled café meeting. https://www.frazzledcafe.org/virtual

Pregnancy Services :

Tommy's - date updated 01/04/2020

Pregnancy and coronavirus: information for pregnant women and new mums. The Royal College of Obstetricians & Gynaecologists has released official guidelines to outline information for pregnant women and new mums surrounding the recent outbreak of coronavirus (COVID-19). Try not to worry and follow any advice in these guidelines. We are updating this page as new information is published.

 https://www.tommys.org/pregnancy-information/im-pregnant/pregnancy-news-and-blogs/pregnancy-and-coronavirus-information-pregnant-women-and-new-mums

Sands- date updated 01/04/2020

All Sands events until the end of May are now cancelled, this includes Networking Days and Befriender Training.
All Sands face-to-face support meetings until the end of May are cancelled.
All other events, such as fundraising or memorial events, until the end of May are cancelled, Sands will need your help to look at new ways to fundraise during this time

Much more information at - https://www.sands.org.uk/coronavirus

Petals - date updated 01/04/2020

Our priority is to ensure that we are protecting both the mental and physical health and wellbeing of our clients, as well as that of our counsellors.
Petals has therefore made the decision to temporarily pause all face to face counselling sessions, with secure online video sessions (via Zoom) being offered to all existing and newly referred clients as an alternative. This will ensure that those who would like to continue (or begin) their sessions can do so in the comfort and safety of their own home whilst maintaining meaningful and visual contact with their counsellor.
All Petals counsellors will be contacting their clients this week to offer this alternative and provide detailed guidance about how it will work. There will be no face to face sessions after Friday 20 March until further notice.
Petals will review these arrangements on a weekly basis. We hope that we will be able to return to normal service soon, but this will always depend heavily on the very latest medical advice. If you are currently receiving counselling from Petals and have any questions, please contact your counsellor directly.

https://petalscharity.org/covid19/

CPSL MIND - date updated 01/04/2020

It is with regret that we have to announce the temporary suspension of our community-based services – namely our Good Mood cafes, Open Door calm spaces, Peer Support Groups and Perinatal Groups – until further notice.
Our Changing Lives Counselling Service has also been temporarily suspended and we will be unable to accept new referrals at this time. Our Cognitive Behavioural Therapy service will continue but as a telephone-based service instead of face-to-face. All individuals affected will be contacted directly. https://www.cpslmind.org.uk/temporary-suspension-of-cpsl-mind-services/

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

Isolation Services :

Citizens Advice Bureau - date updated 01/04/2020
This page is regularly updated as government advice becomes available. There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it. https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

Consonant -- date updated 01/04/2020

Our Offices are CLOSED temporarily. ALL staff are all working remotely and can still be contacted Please email: hello@consonant.org.uk or call 0207 354 9631.

https://consonant.org.uk/cororona-virus-update/

WinterComfort - date updated 01/04/2020

Important update: It’s with very heavy hearts that on Wednesday 25th March we had to close WinterComfort for the foreseeable future as a result of COVID-19. This was needed to protect our service users and staff team collectively. We will be maintaining contact with our service user by phone and email. Please do not phone WinterComfort unless you are homeless and in need of support. Please email us with any offers of help or support info@wintercomfort.org.uk due to staff shortages we may take a few days to respond.

We have working very hard with our partners, including Cambridge City Council, to verify all rough sleepers. In the coming days accommodation will be provided for ALL verified rough sleepers, in temporary accommodation, supplied with food and not left on the streets, funded by the council. All our service users were given food vouchers, toiletries and equipped with mobile phones to ensure they are contactable.

https://wintercomfort.org.uk/news/wintercomfort-service-change-in-response-to-cv19

Work Routes - date updated 01/04/2020

Our offices are shutting due to coronavirus. However, our services support for you are still continuing. Our advisers will be arranging phone calls instead of face to face meetings to continue providing support on our programme.

https://workroutes.co.uk/

Tempo - date updated 01/04/2020

As a result of COVID-19, many organisations are adapting their working arrangements to protect their staff and slow the spread of Coronavirus. As of this week all Tempo staff will be working virtually from home for the time being as a precautionary measure.

You can still reach out to us as usual by phone on 02920 566132 or via email at support@timecredits.com.

We understand that this can be an anxious time for many, and strongly encourage everyone to take all possible precautionary measures to ensure the safety of yourself and others. For further information on social distancing guidance and general updates, please refer to the government’s website here.

We have seen many local mutual aid and support groups pop up on social media sites that may be helpful to those in need, or if you are able to give support, and please be sure to keep in mind those that may not have access to social media sites whilst also observing sensible social distancing measures.

Thank you for your continued support. https://www.wearetempo.org/

Cambridge Ethnic Community Forum - date updated 01/04/2020

Due to the current health crisis we are having to adjust how we deliver our services. Accordingly until further notice there will be no office drop in or outreach.
Priority clients and urgent cases for our services may be seen. But by appointment only.
We will be looking to assist and support otherwise through telephone, email or messaging services. If you require assistance please still contact us on 01223 655241 or drop an email to CecfEnquiries@cecf.co.uk
Please note that we may not respond immediately however messages will be checked on a regular basis.
Please also note that our services maybe subject to further change.
We will update as and when this occurs. See our CECF Facebook page for information on the Coronavirus in 20 different languages, in addition to community help for those who are more isolated. Regarding our community group advice surgeries, workshops and training sessions.
We will be looking at how they can be delivered over the coming weeks. We know you are very concerned, and we will do our best to support you through this difficult time.

http://www.cecf.co.uk/joomla2/

Cambridge City Customer Services - date updated 01/04/2020
https://www.cambridge.gov.uk/updates/2020/03/18/coronavirus-changes-to-our-services

Richmond Fellowship - date updated 01/04/2020

As a mental health and recovery focussed group of charities, we know how vital it is for people to look after their mental health during the current coronavirus pandemic.

We’ve put robust measures and contingency plans in place at both national and local level to ensure the safety and wellbeing of all staff and people we support during this time of uncertainty.

As of Monday 23 March, all our mental health services remain operational across England, but we are anticipating some disruption to our services over the coming weeks. We’re reviewing the situation on a constant basis in line with government advice and will publish any updates on our website accordingly.

https://www.richmondfellowship.org.uk/category/coronavirus/

Vivacity - date updated 01/04/2020

Sadly, the Key Theatre is closed until further notice.

All of our gyms and leisure centres closed on 20.03.20 until further notice. To our valued customers: Following the latest government guidelines relating to Coronavirus, we have sadly closed all of our gyms, pools and leisure centres and related services until further notice. All memberships have been suspended with immediate effect. No further payments will be taken.

Sadly, Peterborough Museum is closed.  We will publish updates here as soon as we have them. If you have an event booking with us, we are working hard to reschedule events and contact customers. Thank you for your patience at this time.
Long Thorpe Tower is closed.
Flag Fen will delay opening until later in the year.

Following the latest government guidelines relating to Coronavirus, we have sadly closed all of our gyms, pools and leisure centres and related services until further notice.
Club Viva childcare has closed until further notice, this includes holiday provision.

Our Swim Academy classes are cancelled until further notice.
To our valued customers: We are following the latest government advice relating to Coronavirus and sadly we have closed all of our gyms, pools and leisure centres and related services such as Swim Academy. All memberships etc have been suspended with immediate effect. No further payments will be taken.

In line with the latest Government guidance, we have regretfully closed our library services until further notice.  All related services are suspended until further notice, including the request service.
If you have overdue library books at home, please do not worry about trying to return them (all libraries are closed).  There will be no fines for late returns during this time.

We are very disappointed to announce our children’s soft play and activity centre at Serpentine Green is closed until further notice due to the interactive nature of the activities that are on site.

https://vivacity.org/faqs-covid-19-coronavirus/

Light Project Peterborough - date updated 01/04/2020

https://www.lightprojectpeterborough.org.uk/coronavirus-and-light-project-peterborough/

Groundwork East - date updated 01/04/2020

It is inevitable that some of our programmes and activities will be cancelled or postponed to help prevent the spread of the virus. We will notify participants directly as soon as possible and use our website and social media channels to provide up to date information.
We are working with partners, funders and other organisations to explore how we can make the best use of the resources at our disposal to support vulnerable members of our community through this challenging time.

https://www.groundwork.org.uk/covid-19-statement/

Anxiety, Depression and Stress Services :

CPSL MIND - date updated 01/04/2020

We are here for you and you can still call us on our central number 0300 303 4363 or email us at enquiries@cpslmind.org.uk .

We are currently working hard – alongside partner organisations – to find new ways of providing support and connecting people during this Lockdown period.

Please keep checking in with our coronavirus response page and social media channels for the latest details and updates for our services.

The page also includes details of local and national help and support during this time – including Keep Your Head which provides details of services across Cambridgeshire and Peterborough.

If you are experiencing a mental health crisis, please call the NHS First Response Service on 111, Option 2. Our Sanctuaries are still providing support (over the telephone) as part of the this service – and will continue to do so. You can find additional helplines here.

https://www.cpslmind.org.uk/wellbeing-and-mental-health-we-are-still-here-for-you/

GoodLife Service - date updated 01/04/2020

Our Good Life team continue to provide one to one support to our specialist mental health service clients in a variety of ways.

Our online Good Life service ‘Qwell’, provided by our partner Xenzone, will go live as from 1 April 2020. More information will be available on this shortly.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (except Bank Holidays) as normal.

Our Changing Lives Cognitive Behavioural Therapy (CBT) service continues via telephone.

While our counselling service remains on pause temporarily, this is currently under review.

Although our Good Mood cafes, Open Door calm spaces and Peer Support Groups are currently closed, we are looking at ways to re-introduce some of our Good Life community initiatives virtually, online as soon as possible.

https://www.cpslmind.org.uk/our-response/

CPFT Psychological Wellbeing Service - date updated 01/04/2020

Due to the COVID-19 outbreak the service is operating at reduced capacity. This means there may be an extended delay in processing your referral and organising an assessment.

It is important that we do everything we can to ensure your safety and that of our own staff.  Therefore, we have made the decision to stop face to face appointments.  However, our operation is likely to be very reduced during this period.  In some instances, we may be able to use phone, Teams, Skype and Instant Messenger services, depending on therapist access to these methods.

Please let us know if you are happy to conduct your appointment over the phone.  Provided your therapist is fit and well, we will endeavour to continue your treatment at this point in time, but we are constantly reviewing the situation as we may need to support the trust emergency services over the coming weeks.

https://www.cpft.nhs.uk/services/pws/covid-19-information.htm

Cogwheel Trust - date updated 01/04/2020

The telephone line of the Cogwheel Trust is now closed due to the coronavirus, also known as COVID-19 outbreak. The charity can be contacted via email at admin@cogwheel.org.uk.

Counselling services & coronavirus- The coronavirus spread is having and will continue to have an impact on all parts of society and this includes the Cogwheel Trust.

It is therefore with regret that Cogwheel is unable to accept any new clients at the present time or indeed start counselling for those on the present waiting list whilst the current emergency continues.

The charity does hope to be in a position to resume its normal counselling service when the current emergency has abated, and it is safe to resume the service.

If you would like us to contact you when the charity is in a position to provide counselling to new clients please email admin@cogwheel.org.uk. We must advise that this could be quite a number of months away.

https://www.cogwheel.org.uk/

Arts and Minds - date updated 01/04/2020

Unfortunately we are not currently running any face-2-face creative activities, however, we are working on development of a virtual / postal programme of activities #CreativeConnections. Please follow us on Twitter / Facebook / LinkedIn – where we’ll be sharing all sorts of activities to keep you connected & creative.

http://artsandminds.org.uk/

INSIGHT - date updated 01/04/2020

We’ve been closely following the developing situation of the COVID-19 (coronavirus) pandemic and adapting to the guidelines provided by the UK Government and the NHS. To keep our clients and team members safe, we have implemented the following across all our talking therapy services, from Monday 30 March 2020 until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details

https://www.insighthealthcare.org/our-services/talking-therapies/safety-measures-during-covid-19-outbreak/

Cameo CPFT - date updated 14/04/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

Lifecraft - date updated 01/04/2020

We are currently able to continue running Lifeline for anyone living in Cambridgeshire and Peterborough, as well as our counselling and suicide bereavement support services for existing clients.  Most support is now being provided via telephone and video calls.

Following Government guidance the following groups will not take place in Cambridge or Newmarket until Wednesday 17 June:

– Art Group

– Craft for Smiles

– Resilience Group

– Meditation and Mindfulness

– Social Clubs

– Hearing Voices Group

Member applications will be processed once the groups are re-opened.

We will be updating members regularly throughout this time.

https://lifecraft.org.uk/coronavirus-update/

Cambridgeshire Consultancy in Counselling - date updated 01/04/2020

If you feel you would benefit from counselling, CCC will be offering as much remote counselling as possible during periods of isolation.  Contact your nearest reception to find out if this would be an appropriate option for you. Peterborough: 01733 553166     Hunts and Cambs:01223 233047

http://www.cambridgeshirecounselling.org.uk/22-top-articles-for-individuals/170-coronavirus-how-to-protect-your-mental-health

Richmond Fellowship - date updated 01/04/2020

As a mental health and recovery focussed group of charities, we know how vital it is for people to look after their mental health during the current coronavirus pandemic.

We’ve put robust measures and contingency plans in place at both national and local level to ensure the safety and wellbeing of all staff and people we support during this time of uncertainty.

As of Monday 23 March, all our mental health services remain operational across England, but we are anticipating some disruption to our services over the coming weeks. We’re reviewing the situation on a constant basis in line with government advice and will publish any updates on our website accordingly.

https://www.richmondfellowship.org.uk/category/coronavirus/

Richmond Fellowship’s Fenland Wellbeing service - is now closed.

The replacement ‘Cambridgeshire and Peterborough Good Life Service’ went live on 2 September 2019 and is delivered by a new provider, CPSL Mind. To refer to this new service, email: goodlife@cpslmind.org.uk or call 0300 303 4363.

Due to this, we are no longer in a position to accept any new referrals.

Richmond Fellowship still provides an employment outreach service covering certain parts of the Fens. Please email: info.cambs@richmondfellowship.org.uk for more details.

https://www.richmondfellowship.org.uk/cambridgeshire/fenland-wellbeing/

Head To Toe Charity - date updated 01/04/2020

Despite the risk, our staff are still going to people’s home, they are still running our wards and they are still making sure that our community is cared for amidst the crisis. These are our CPFT Heroes, on the very front line of the biggest challenge the NHS has ever seen. 

https://www.cpft.nhs.uk/HeadtoToe/covid-19-help-our-nhs.htm

Recovery College East - date updated 01/04/2020

closed until further notice

Following advice from Cambridgeshire and Peterborough NHS Foundation Trust, and as a proactive response to Coronavirus (Covid-19), Recovery College East has cancelled, with immediate effect, all of its current courses and temporarily closing. Further to this, the Open Days scheduled for the new Peterborough College, later this month, have also been cancelled.

The safety of college students and our staff is of utmost importance to us at this time and we appreciate your continued understanding around the current temporary closure.

We will of course contact you when the college is scheduled to re-open etc. and will endeavour to keep our recovery college web pages up to date with any new information in relation to the closure.  Please note that during this time, and to enable the college staff team to support colleagues in other services across the Trust, there will be no one available to answer general enquiries in relation to the college via email or telephone during the closure. In light of this we would advise all students to regularly check into our web pages for any further updates.

We would like to thank you all for your continued support and understanding and look forward to welcoming you back to the college when we are in a position to be able to re-open.

https://www.cpft.nhs.uk/about-us/recovery-college-east.htm

CPFT

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

  • Individual placement support – New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • CLASS clinic/ADHD – Service is currently paused to new referrals.
  • Darwin Nurseries – Service is currently paused and the farm shop is closed to the public. Animals and plants are being maintained by a member of staff.
  • Primary care mental health services (PCMHS) – Prioritising support for patients who need urgent care that may otherwise result in a hospital admission or have serious consequences for the person’s health, safety and function.
  • Personality disorder community service (PDCS) - New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • Psychological wellbeing service – The service is still open to self-referral here. New referrals and those currently on the waiting list will be prioritised based on need.

Personality Disorder Services :

Rethink Mental Illness - date updated 02/04/2020

As a result, we are asking that all Rethink Mental Illness groups postpone all ‘face to face’ activities for the foreseeable future. This includes all meetings (however small), and community-based activities such as sports, walking, art, music etc. as well as stalls, gatherings and informal meetings.

Our Involvement Team have been asked to work from home and adhere to this guidance. Therefore, support to groups will now be provided by telephone and email and Group Development Officers will be unable to meet in person for the foreseeable future.

During these difficult times, and while people are physically keeping apart, it is important to stay in contact and we advise that groups keep in touch by phone and email. We are currently exploring ways of supporting groups to do meet virtually e.g. through online service providers, Skype, teleconference etc. We will issue further guidance shortly.

https://www.rethink.org/advice-and-information/covid-19-support/

Time to Change - date updated 02/04/2020

Checking in on your family, friends and colleagues is always important. But during the coronavirus outbreak this will be more important than ever.

https://www.time-to-change.org.uk/coronavirus

CPSL Mind - date updated 02/04/2020

It is with regret that we have to announce the temporary suspension of our community-based services – namely our Good Mood cafes, Open Door calm spaces, Peer Support Groups and Perinatal Groups – until further notice.
Our Changing Lives Counselling Service has also been temporarily suspended and we will be unable to accept new referrals at this time. Our Cognitive Behavioural Therapy service will continue but as a telephone-based service instead of face-to-face. All individuals affected will be contacted directly. https://www.cpslmind.org.uk/temporary-suspension-of-cpsl-mind-services/

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

Bipolar UK - date updated 02/04/2020

The government has announced unprecedented measures to contain the spread of coronavirus. This will have a profound effect on the country and in particular people affected by bipolar. It has never been more important that we come together as a community and help each other through this difficult time. We have produced a helpful guide that will be of value to you in these times of uncertainty. Our priority as a charity is to keep our staff, supporters, and volunteers safe and to continue to provide vital support for people affected by the condition.

We have taken the difficult decision to suspend our support groups until a time when the government says that group gatherings are safe again. We have suspended volunteering at our office and all staff are now working from home. It will take a few days to get our new systems up and running so apologies in advance for any delays in responding to questions and queries.  Whilst we are taking all steps possible to minimise disruption to our operations, this does mean at the current time we have no access to our post and would encourage anybody reaching out, to do so by electronic communications where at all possible. Importantly though we are rolling up our sleeves and doing everything we can to help people affected by bipolar to get through this.

Our moderated eCommunity is free to use and open seven days a week. You can sign up anonymously here and talk to other people affected by bipolar who are going through the same as you.

We will continue to operate a call back and email service for people to get advice and guidance and to just have a chat to relieve some of the loneliness of self-isolation. To arrange a call back please email us.

We have many blogs which can be found in our pendulum section that have been penned by those living with bipolar that you may find helpful too

https://www.bipolaruk.org/blog/coronavirus-emergency-how-we-can-support-you

CPFT Services - date updated 14/04/2020

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

  • Individual placement support – New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • CLASS clinic/ADHD – Service is currently paused to new referrals.
  • Darwin Nurseries – Service is currently paused and the farm shop is closed to the public. Animals and plants are being maintained by a member of staff.
  • Primary care mental health services (PCMHS) – Prioritising support for patients who need urgent care that may otherwise result in a hospital admission or have serious consequences for the person’s health, safety and function.
  • Personality disorder community service (PDCS) - New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • Psychological wellbeing service – The service is still open to self-referral here. New referrals and those currently on the waiting list will be prioritised based on need.

Young People Services :

CPSL Mind - date updated 02/04/2020

It is with regret that we have to announce the temporary suspension of our community-based services – namely our Good Mood cafes, Open Door calm spaces, Peer Support Groups and Perinatal Groups – until further notice.
Our Changing Lives Counselling Service has also been temporarily suspended and we will be unable to accept new referrals at this time. Our Cognitive Behavioural Therapy service will continue but as a telephone-based service instead of face-to-face. All individuals affected will be contacted directly. https://www.cpslmind.org.uk/temporary-suspension-of-cpsl-mind-services/

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

CASUS

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

CASUS (Child and adolescent substance use service) – New routine referrals to the service have been temporarily paused to prioritise those with high level needs.

CPFT CAMH Neuro

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

CAMH Neuro (Child and adolescent mental health) – New referrals for assessments have been temporarily paused. Priority patients are being offered online therapy and support, where appropriate.

CPFT Paediatric Therapies

We will be communicating directly to all patients who may be affected by these temporary changes and advising them where they can get urgent support if needed. Face-to-face visits in the community will only be for those who require it, and others will be supported virtually through video or telephone calls. 

Paediatric therapies (including occupational therapy, physiotherapy, speech & language theray) – New referrals have been temporarily paused, except for children with complex eating and drinking difficulties in speech and language therapy.

CGL Cambridgeshire - date updated 02/04/2020

The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe.
Prescription - Your keyworker will be in touch with you about your prescription.
Opening times - Our opening times are changing. We'll now be open from 9:30 - 16:30 from Monday to Friday. We aren't able to open on a Saturday at the moment. Please don't come to our office unless it's absolutely necessary.
Groups - We're sorry to say that our groups aren't going to be running for a while.
New people - We are still open to new people. Please phone us on 0300 5550101 so we can arrange a telephone assessment.
Social media - We will be posting helpful information and advice on social media. Make sure you follow us on Facebook and Twitter.
If you're worried about something, please get in touch. You can contact us during normal hours on 0300 5550101 - please choose option 1. Or you can email us on cambridgeshirereferrals@cgl.org.uk

We are planning to keep our needle exchanges open, but please call before you come.
CGL - https://www.changegrowlive.org/advice-info/coronavirus

Respect YMCA - date updated 02/04/2020

We understand that these are particularly challenging times for everyone, and particularly schools.

The mental health and wellbeing of your staff, students and parents will be critical during this current climate, and at a time where social distancing will create a barrier to the typical support and guidance schools will provide to their students.

YMCA Trinity Group is one of the region’s leading mental health and wellbeing support charities, and we aim to be there for every person in the community, supporting young people, schools and their families through difficult times with a wide range of programmes and services.

We are here to help you and your school community during this difficult time. As well as our counselling support, advice and training, we wanted to draw your attention to a digital tool that may be of particular benefit at this time.

https://ymcatrinitygroup.org.uk/supporting-mental-health-and-wellbeing-during-unprecedented-school-closures/

On My Mind - date updated 02/04/2020

This guidance was created on 17th March.  Since then Government guidelines around self-isolating has changed.  We encourage young people and their families to stay in touch with their friends and relatives remotely via apps and social media and not to meet face-to-face.

https://www.annafreud.org/what-we-do/anna-freud-learning-network/coronavirus/

CHUMS - date updated 02/04/2020

Following guidance from Public Health England and the Government, all face-to-face contacts with children, young people and families will cease from 5pm on Wednesday 18th March, for the foreseeable future to minimise exposure and unnecessary risk.

CHUMS will continue to operate and maintain our services and will endeavour to minimise any disruption to the care we provide.

We will now be offering our interventions using the following methods:

  • Telephone assessments
  • Individual interventions by phone, WhatsApp, Facetime or Skype
  • Group interventions using Microsoft Teams.
  • Virtual drop-ins

Initial contact will be made by phone and the most convenient method of communication can then be decided.

If you have an existing referral with CHUMS or you are about to make a new referral, we will contact you as soon as possible.

If there is a change in circumstance or an escalation of your presenting issue that requires emergency attention, please contact your GP, call 111 or contact A&E.

We can assure you that we are doing everything possible to continue to deliver a high standard of service and appreciate your patience during this challenging time.

If you have any questions don’t hesitate to get in touch with our support team.

If you haven’t already, please take a look at our free Coronavirus Awareness video.

http://chums.uk.com/chums-covid-19-coronavirus-statement/

LGBTQ+ Services :

Cambridge Diamonds - date updated 02/04/2020

Due to the covid-19 pandemic and social distancing measures, our regular pub meetings are currently suspended. Instead we are having virtual meets via Zoom; please contact us for details.

http://www.diamondstgc.org.uk/

The Kite Trust - date updated 02/04/2020

At The Kite Trust, the health and wellbeing of members of our community is paramount, and for that reason we’ve taken the decision to move to delivering all of our youth work services remotely until at least the 1st April and postpone the delivery of any training or workshops to a later date. We will create opportunities for young people who use our services to seek support and to maintain connections, and for adults to ask questions. For that reason we will continue providing 1-to-1 support to young people via email, telephone, and video calling. We will also be hosting groups for young people using video calls and developing other forms of social connection and support over the coming weeks. Contact your regular youth worker or email info@thekitetrust.org.uk for more details. We are dedicated to looking out for our wider LGBTQ+ community by preventing the spread of this virus as much as we are able and offering support to those in need.

http://thekitetrust.org.uk/

Victims & Witnesses Services :

The Cambridgeshire Constabulary - date updated 02/04/2020

Coronavirus (COVID-19) privacy notice

This privacy notice is to make it easier to understand and provide you with more information about how police forces may seek to collect and hold information about you in relation to the unprecedented challenges we are all facing during the Coronavirus pandemic (COVID-19).

https://www.cambs.police.uk/information-and-services/About-us/Privacy-notice/Coronavirus-COVID-19-privacy-notice

Victim Services - date updated 02/04/2020

Due to the COVID-19 virus we are having to reduce the working hours at the Victim & Witness Hub. Please see new times below. However we will continue to support Victims and Witnesses in the normal way.

The Victim and Witness Hub offers a free confidential service with a team of dedicated Victim and Witness Care Coordinators and specialists who can offer practical or emotional support to help victims cope and recover from the effects of the crime.

If you would like support please call the Victim and Witness Hub on 0800 781 6818.

The Victim and Witness Hub opening hours are:

Monday to Friday 09:00 until 17:00

Saturday 10:00 until 14:00

Please note that the Victim and Witness Hub does not open on Sundays or Bank Holidays

https://www.cambsvictimservices.co.uk/about-the-website/contact

Victim Support - date updated 02/04/2020

We recognise that the coronavirus is causing anxiety for many us, particularly victims of crime. Those affected by crime may be worried about accessing support services and could also feel anxiety around delays to trials or police investigations.

Although the outbreak has had a clear impact on the justice system, we recognise that people will continue to live with the impact of crime, particularly when in isolation.

We are closely following government advice and have suspended face-to-face support to safeguard the health of staff and victims. In response, we have built our capacity to support victims remotely.

Our free and confidential Support line (08 08 16 89 111) remains open 24/7, as do the regional live chat options available on our website (www.victimsupport.org.uk). Victims of crime in contact with our teams across the country are still being supported remotely. Meanwhile, a wide range of resources and information on dealing with the impact of crime are available on our website.

We are preparing to handle more cases relating to specific crimes as patterns of behaviour change due to the virus. This includes an anticipated spike in inquiries from victims of hate crime, domestic abuse victims forced to self-isolate with their abuser, anti-social behaviour victims targeted by potentially abusive neighbours, and victims of fraud or other cyber-enabled crimes which we expect to increase.

We encourage victims to continue accessing our support, particularly at a time when many feel concerned by court cases being postponed, or worried about the police’s ability to respond to incidents. Crime, whenever it happens, can make victims feel isolated. During this challenging time, Victim Support’s message is clear: our specialist support services are still open and we are here for you whenever you need us.

Our free and confidential, 24/7 Support line is available on 08 08 16 89 111

https://www.victimsupport.org.uk/more-us/press/press-releases/247-support-still-available-victims-crime

GOV Website - date updated 02/04/2020

Stay at home

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

https://www.gov.uk/get-support-as-a-victim-of-crime

Crime Stoppers UK - date updated 02/04/2020

The UK is facing difficult and worrying times with the spread of the Coronavirus (COVID-19), and I want to personally let you know that CrimeStoppers is doing all it can to ensure everyone can continue to speak up and report crime 100% anonymously.  Like many other charities, I have the welfare of our beneficiaries, volunteers and staff to consider.

 We’re here for you and want to continue delivering a great service for those that want to speak up about crime. We are working hard to make sure the welfare of our Contact Centre staff stays paramount, and we have plans in hand to cope as matters develop.

 People are still contacting us by the thousand, on a daily basis, and we will continue to make the most of that information to help protect the public.  We’ve seen evidence that fraud is evolving to exploit the changing environment and urge everyone to be more vigilant to protect themselves and the wider community. 

Please watch our social media channels as we flag up any growing crime issues as they develop. If ever there has been a time to look out for one another, the time is now.  As always, if you have crime information, and want to remain 100% anonymous, contact us on the phone or online.

https://crimestoppers-uk.org/pages/crimestoppers-response-to-covid-19

Karma Nirvana - date updated 02/04/2020

We wanted to give a brief update in light of the current Coronavirus (COVID-19) situation and Karma Nirvana’s position.

The Karma Nirvana helpline will remain open until further government announcements which may change our position. However, we recognise that many victims could be put at further risk so contact to the helpline is still currently available Mon-Fri, 9am to 5pm, via the:

Helpline number 08005999247 or Email support@karmanirvana.org.uk.

For any professionals that may be working with clients who are at risk of honour-based abuse or forced marriage and unable to visit them, do also contact the helpline for guidance.

Karma Nirvana’s advocacy service will temporarily cease face to face support and any planned sessions will be conducted over the helpline. For further information please email advocacy@karmanirvana.org.uk.

Any planned events in the coming months will be postponed based on current government guidance. Please contact events@karmanirvana.org.uk to rearrange any planned training.

Current plans for the Community Champions programme will also be delayed due to the current climate.

Finally, here’s a few health tips to protect yourself and others from COVID-19:

  • Increase self/hand hygiene
  • Use soap for at least 20 seconds
  • Wash your hands more often
  • Stay hydrated and eat well
  • Support one another
  • Sanitise common areas like your mobile phone/car steering wheel/desk spaces
  • If you feel unwell, please work from home or stay home

https://karmanirvana.org.uk/covid-19-were-all-in-this-together/

SARI - date updated 02/04/2020

In light of the recent coronavirus outbreak in the UK we have had to change some of our working practices.

SARI (and Bristol Hate Crime & Discrimination Services) will continue to be here for any victim of hate crime from the Avon and Somerset area. Clearly, the circumstances associated with the impact of coronavirus could lead to increased tension, a rise in anti-social behaviour and/ or hate crime, as leisure and social facilities are shut down and people are forced to stay home, facing illness, uncertainty, and loss of income.

We have robust systems in place, enabling us to continue to deliver services in the event of a complete ‘lock down.’

Our clients will remain our foremost concern, and they will be able to contact us just as before. Our Out-of-Hours Emergency Phone Support Service will also continue.

We are adapting the service to minimise face-to-face contact, and we have begun conducting case openings, client meetings and agency meetings online—by phone, video call and e-mail.

Our other services, such as training, education, and awareness, are being put on hold temporarily but we will review alternative options for providing these interventions online and virtually going forward.

If you have any other queries or concerns about SARI’s services at this time, please do not hesitate to contact us.

We will keep this page updated as the situation progresses—meanwhile, stay safe and let’s all do our bit to keep our communities calm, supported and looked after during this unprecedented crisis.

https://www.sariweb.org.uk/

Stone Wall - date updated 02/04/2020

We are in increasingly difficult and uncertain times.

As coronavirus (COVID-19) has been declared a pandemic - a global health crisis - we are feeling it at every touchpoint in society.

Whenever something happens, there are always those of us who face additional barriers through being more excluded than others. For some lesbian, gay, bi and trans people, the risks of homelessness, insecure employment, restricted access to healthcare and other inequalities deepen. Our LGBT in Britain - Health Report shows us that LGBT people are at greater risk of marginalisation within such crises, and those with multiple marginalised identities can struggle even more.

We aren’t able to provide healthcare advice, as we are not a health charity. It’s important to stay informed on current advice for the public, including from the UK Government.

However, even in times like these, something becomes abundantly clear.

LGBT communities across the country are coming together to show each other solidarity, support and provide lifesaving services. Here’s how they can help – and how we can help each other.

https://www.stonewall.org.uk/about-us/news/covid-19-%E2%80%93-how-lgbt-inclusive-organisations-can-help

FASO - date updated 02/04/2020

In these unprecedented times, I put out an urgent request for you to email your MP/ministers with the following message, in an attempt to stop or minimise the possible dire consequences to part of the prison population. Margaret FASO 19.3.20 http://www.false-allegations.org.uk/news/

Equality Human Rights - date updated 02/04/2020

The Equality and Human Rights Commission recognises and supports the primary role of government in the current context: to keep people safe and protect the future of our nation. This must involve difficult decisions and compromises, far beyond the normal scope of everyday governing. However, such actions will be most effective when public safety and economic interests are balanced with our long-held values of freedom and respect.

COVID-19 does not discriminate, but it does impact people differently. The priority remains those who are directly most seriously affected, more likely to be older people and those with underlying health conditions, and the people who care for them – whether that is their loved ones or our dedicated health and social care professionals.

https://www.equalityhumanrights.com/en/our-work/news/human-rights-and-equality-considerations-responding-coronavirus-pandemic

Support Line - date updated 02/04/2020

This is an extremely worrying time for everyone and in particular those who are elderly, those with physical and mental health issues and people who live alone and may be isolated.

We hope the following information will be useful to everyone and a means of support to those who may need help from others. (We will regularly be adding content to this page).

If anyone is in need of assistance and unable to find help in their local area from the support services below, please contact us at info@supportline.org.uk

https://www.supportline.org.uk/problems/coronavirus-covid-19/

Action Fraud - date updated 02/04/2020

As a result of the ongoing COVID-19 situation, unfortunately our contact centre is currently providing a reduced service. If you do need to chat to us, we have a small number of advisors on hand to help but please be advised that waiting times will be longer. We apologise for any inconvenience caused. If your UK business, charity or organisation is currently under cyber-attack and data is potentially at risk please call 0300 123 2040 immediately and press 9. You can continue to make reports of fraud in the normal way via the website. Please be advised that we no longer take reports for Police Scotland. Wherever you may live, if the fraud you are reporting has occurred in or from Scotland then you will need to report it to Police Scotland via the 101- telephone service. In an emergency always call 999.

https://www.actionfraud.police.uk/

Cross Keys Homes - date updated 02/04/2020

We are currently living through exceptional times. We want to assure you we are taking our role in protecting you, our residents, our employees and the wider community very seriously. You can be confident that CKH is adhering to all government guidelines with regard to COVID-19 (Coronavirus). We are doing everything we can to ensure we keep delivering our services for you whilst also protecting our employees, customers and the wider community in which we work.

The majority of our employees are now working from home. We aim to keep all essential services running, although there will be some changes and restrictions in place this is as a result of us working to government guidelines and in the event of our staff team being depleted due to sickness either theirs or the people they care for.

Repairs - We will only be carrying out emergency repairs, along with gas and electricity tests, for the foreseeable future to ensure your safety. Please help us to manage the situation efficiently and only email our Repairs team on housingrepairs@crosskeyshomes.co.uk if you have an emergency repair.

Examples of emergency repairs include:

  • No heating
  • No power
  • Major leaks
  • Security problems
  • Anything that is a risk to your health and safety

We have also cancelled all non-urgent repairs that were booked in for the coming weeks. We are very sorry about this, but we need to do all we can to protect you and our workforce. We regret that these will need to be reported again once our Repairs service is operating to full capacity again.

If you are in the process of having planned works carried out to your home, we will continue to get these finished for you.

Defects in new homes - Developers have informed us that they will only be carrying out emergency repairs. To report an emergency defect in your new build home, please call us on 01733 396411. Be prepared to tell us about vulnerable members of your household and whether anyone has any COVID-19 symptoms.

Our cleaning service has stopped with immediate effect.

All our offices are closed. We request that you contact us instead by email or by using our website Live Chat service wherever possible.

Contacting us -

To contact our Customer Services team, email: customerservices@crosskeyshomes.co.uk

To speak to us about your rent, email: incomemanagement@crosskeyshomes.co.uk

To report an emergency repair only, email: housingrepairs@crosskeyshomes.co.uk

You can also contact us on our website from Monday to Friday, 9am to 5pm, by using our Live Chat service.

https://www.crosskeyshomes.co.uk/latest-news-and-updates/coronavirus-covid19--631

Coroners Courts Support Service - date updated 02/04/2020

Following government guidelines and to help reduce the spread of the Coronavirus, our volunteers are not able to deliver our usual service within the Coroners’ Courts until further notice.

We will continue to offer support and guidance on the inquest process via our national helpline – 0300 111 2141 or helpline@ccss.org.uk.  For helpline operating hours please see our ‘Contact Us’ page.

We apologise for any inconvenience.

https://coronerscourtssupportservice.org.uk/

Disability Services :

National Autistic Society - date updated 02/04/2020
https://www.autism.org.uk/services/helplines/coronavirus.aspx#

Cambridgeshire Deaf Association - date updated 02/04/2020

Coronavirus: Following Government advice, all our Open Support Services are closed and community events, such as drop-in and coffee mornings are cancelled but some are available to join online (see more details here). We are still working to support the community. You can contact us for support by texting 07429 231230 or use our online chat service during opening hours or click here: Get in touch More Information

https://cambsdeaf.org/coronavirus-update-6-online-drop-in-and-coffee-mornings/

Family Action - date updated 02/04/2020

We are committed to supporting families through the COVID-19 outbreak. We know this situation will bring added pressure and uncertainly to families across the UK so we’re adapting our services, setting up a new small grants scheme and delivering food to those most in need, growing our virtual befriending service and providing expert advice to help ease some of the anxiety and stress.

https://www.family-action.org.uk/get-involved/covid-19-response/

Camsight - date updated 02/04/2020

We immediately reacted and have changed the way we work. What Cam Sight is doing:

  • We are carrying out a ring-a-round service to continue supporting people in their own homes. With empathy, concern and warmth each client is being contacted via the phone to provide support at this critical time, to help people before they reach crisis point.
  • We are offering information and advice by telephone, email or via our website. We are also sharing information and advice through our website and social media.
  • We can assist with the purchase of equipment and also provide information. There are many pieces of equipment available to help including talking clocks and watches, lighting, large and tactile playing cards, large button phones.
  • We can provide IT advice and support for a range of technologies including PCs, smart phones, tablets, home hubs.

We’re determined to be there for those who need our help and especially those who have no one else to turn to, but we desperately need your support.

This new way of working is more time intensive and the IT costs incurred to support our staff are great. Our regular income streams have come to an abrupt halt and we are asking you for help to support the running of Cam Sight.

The demand for our vital service is increasing rapidly. We would be so grateful if you could help us be there for those who desperately need us during this crisis.

https://www.camsight.org.uk/appeal/general

HuntsBlind - date updated 02/04/2020

Due to the coronavirus outbreak Hunts Society for the Blind has suspended all social and fundraising activities until further notice. The shop, office and resource centre are closed to visitors but telephone calls and emails will be answered. Visits from outreach workers and volunteer visitors have also been suspended. Staff will continue to provide support, information and advice over the telephone.

We know that this is a very difficult and worrying time for our members and we will do our best to provide help as needed. Please telephone on 01480 453438 or email info@huntsblind.co.uk.

http://www.huntsblind.co.uk/latestnews.php

DIAL - date updated 02/04/2020

Our dedicated telephone helpline for people with physical disabilities (and their friends and family) is still very much open – and we are monitoring the COVID-19 situation closely. Our main priority is to provide a quality information service that is both useful and practical.

If you do need any help at all in these troubling times then our highly trained and experienced friendly staff members will be able to talk through any concerns that you have. No question or worry is too big or too small from welfare benefits to disability equipment and anything in between, or even just a friendly chat.

All of our advisors are currently working from home, but the contact number and office hours remain the same (Monday to Thursday 10am to 4pm Telephone 01733 265551). During this time, we’ll be doing our very best to offer our usual level of service, but our phone lines may be more busy than usual. So please bear with us and leave a message if we are busy and we will get back to you or perhaps try our email info@disabilitypeterborough.org.

We have closed all of our activities and the Shopmobility service until the government says it is safe to resume them.

We know that stocks of certain items have become very scarce and hard to source from paracetamol tablets to continence products. We also know that getting home deliveries from supermarkets has become severely restricted. If you have run out of items then please let us know and we will do our upmost to source them for you

https://www.disabilitypeterborough.org/disability-peterborough-updated-services/

Making Space - date updated 02/04/2020

Content updated: 25/03/2020 - We want to reassure you that whilst we are doing our best to keep life as normal as possible for the people we support, we are also taking additional measures, following the advice of Public Health England, to ensure people’s safety.

Here at Making Space, our first priority is always the people we support, their family and carers and our colleagues.

Our teams are already well versed in infection control and we have clear processes in place to prevent and contain infections amongst the people we support and our teams. However, we are not complacent about the coronavirus outbreak, or the potential risks.

Read more at https://makingspace.co.uk/news/2020/coronavirus_update

Other Services :

Illuminate- date updated 31/03/2020

Dear Community Group Members and Associates, 
 
We are all concerned about the spread and impact of COVID19, and as a charity, we want to reassure you that we are still here and open. We operate a policy of working from home and are using online platforms, phone, text and emails to deliver our services and communications. 

 

As you some of you are aware we made the decision to cancel our scheduled community events last week, this was in response to guidance and discussion - we apprciate upu understanding this. Thank you to those of you who contacted me last week, in respect of alerting me to the decisions you had already taken for yourselves in respect of understanding your vulnerabilities - this is good mindfulness.  

 

It is important we stay connected, although we can no longer offer our work face to face, we are aware that the isolation that people are now experiencing will have an impact on mental well being, so we have updated our offer to beneficiaries and list below 4 areas people can access our help;


1) Sign up to our regular newsletter at https://illuminatecharity.org.uk/newsletter.php 

2) We will also be putting more tips, videos and help on our Facebook page, so please refer and like our page at https://www.facebook.com/IlluminateCharity/

3) We are on Twitter https://www.twitter.com/@illuminatecomm2 connecting with our local Cambridgeshire community partnerships, local organisations and beneficiaries  - sharing both connection and information at this challenging time.


4) Our priority and commitment is to our beneficiaries and  we are now offering an Illuminate Coaching for Confidence package. Delivered by Sam and Maria, both qualified and accredited coaches. The Coaching for Confidence package is – Up to three individual meetings online using telephone, Skype (Skype is free to download to phone or desktop), Teams or Facetime. Meetings will last up to one hour.

 

This package is more limited than we can offer through our usual group work, so we anticipate demand will be high, so please do ensure in referring anyone to us to apply for coaching, that they are fully committed and ready to make change.
To refer a client  please ask them to get in touch and we will send them a simple application form. People are very welcome to self-refer, just email Sam or Maria at info@illuminatecharity.org.uk   

4) We are also offering a one off signposting session with Anna our Illuminate Community Group Coordinator, that can be accessed by contacting us. This will help in understanding and accessing other services are that may available and relevant to individual need. Again please email us at info@illuminatecharity.org.uk

All these opportunities are free and our remit remains the same, 18 years old and over no upper age limit, unemployed or in-between jobs or working part-time.

 

This is the first stage in our planned changes, which we can implement straight away. We are also developing teleconferencing access for beneficiaries, where we will deliver support and elements of our Confidence for Change course in an interactive way, at no cost to our beneficiaries. As soon as this is up and running we will keep you informed.

 

It is a big change for us all and we intend to keep playing a role in working locally.

Thanks and keep well

With positive thoughts from us all

Anna, Maria and Sam

Street Support - date updated 02/04/2020

During the COVID-19 pandemic, it is likely that services for people who are homeless or at risk will be restricted. As more people will need to self-isolate, we will see extra challenges and support needs arise, such as getting food to people who cannot get out or afford to buy it.

The Street Support Cambridge team will continue to update the information below as it changes, which may be quite regularly, so please check back for further information. Please also let us know if you have information that would be useful to share by emailing cambridge@streetsupport.net

Service opening times: The following list gives information on how some key services in Cambridge have changed in response to the coronavirus.

Jimmy's Cambridge - date updated 02/04/2020

Jimmy's Cambridge is taking action to minimise risks, while they remain open for business, supporting our residents, supporting people who find themselves homeless, and supporting each other.

Cambridge City Council - date updated 02/04/2020

Cambridge City Council - see 'Customer Services' for updates on office access - most receptions are now closed and focus is on phone and on-line contact.

Wintercomfort - date updated 02/04/2020

Wintercomfort has regrettably had to close its doors for the foreseeable future as a result of COVID-19. This was needed to protect service users and staff. They will be maintaining contact with service users by phone and email.

Street Outreach - date updated 02/04/2020

Street Outreach is focusing on the well-being of rough sleepers and is introducing care packs.

Center 33 - date updated 02/04/2020

Centre 33 have closed their hubs temporarily and will not be holding any appointments, drop-ins or meetings until further notice. Instead they will be offering support via telephone or video calling.

The SUN Network - date updated 02/04/2020

Please be aware that The SUN Network staff are homeworking as advised by the UK government, but you can still contact us. enquiries@sunnetwork.org.uk or WhatsApp or text 07712 358 172. Stay well.

https://www.sunnetwork.org.uk/

Citizens Advice Bureau - date updated 02/04/2020

This page is regularly updated as government advice becomes available. There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it.

You can read more about the symptoms of coronavirus and how to avoid it on the NHS website. You can also watch British Sign Language versions of government advice on the SignHealth website.

https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

CCVS Supported Volunteering Project - date updated 02/04/2020

In response to the Covid-19 crisis CCVS have had to postpone all our training and events for the foreseeable future.  However our staff are all still working from home and keen to offer help and support:

  • if you’re an existing community group
  • if you are a new group responding to the Covid-19 crisis
  • if you want to donate or volunteer to help during this crisis

You can contact us on enquiries@cambridgecvs.org.uk and we will get back to you promptly.

We are working to keep this site updated with the latest information you need as well as sharing the impact the Covid-19 crisis is having on the charity sector and those it serves, please use the links on the left to see more.

If you are signed up to our newsletter we will be sending out very regular updates we are also very active on twitter @CambridgeCVS. If you're not already receiving our updates sign up.

http://www.cambridgecvs.org.uk/Covid19

Making Space - date updated 02/04/2020

Content updated: 25/03/2020 - We want to reassure you that whilst we are doing our best to keep life as normal as possible for the people we support, we are also taking additional measures, following the advice of Public Health England, to ensure people’s safety.

Here at Making Space, our first priority is always the people we support, their family and carers and our colleagues.

Our teams are already well versed in infection control and we have clear processes in place to prevent and contain infections amongst the people we support and our teams. However, we are not complacent about the coronavirus outbreak, or the potential risks.

Read more at https://makingspace.co.uk/news/2020/coronavirus_update

Customer Affairs - date updated 02/04/2020

https://www.consumeraffairs.com/news/coronavirus-update-new-tests-can-tell-if-youve-had-covid-19-some-firms-cut-401k-contributions-040120.html

National Debt Line - date updated 02/04/2020

We know many people are worried about their finances right now. We are here to help. Like many employers, we are taking steps to look after our staff in line with public health guidance, but we are open to give you the advice and support you need.

  1. For instant information and guidance see our Coronavirus fact sheet.
  2. Webchat with a specialist adviser 9am - 8pm Monday to Friday.
  3. Call to speak to an adviser on 0808 808 4000 9am - 8pm Monday to Friday.
  4. Use our Digital Advice Tool to do a budget if you're ready and get online advice about your debt solution options.

We're working hard to take as many calls and webchats as possible. We want to help and are grateful for your understanding about any delays there might be to get through.

https://www.nationaldebtline.org/

Money Advice Service - date updated 02/04/2020

The spread of coronavirus, also called COVID-19, in the UK and across the world could have implications for your work, benefits and travel plans. This guide will look at your rights to sick pay, what benefits you can claim if you’re self-employed or not entitled to Statutory Sick Pay (SSP).

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Men's Sheds - date updated 02/04/2020

It’s important Shedders stay in touch, especially during a time of national and global crisis, here are a few ways of keeping in touch as a Shed.

There should be something for everyone and the best solution for you will depend on the sort of technology your Shedders have access to and are most comfortable using.

As you know, in our last update we explained that you should all follow the guidance of the government with regard to Coronavirus. This remains our guidance.

The guidance is changing daily and as such we are not publishing information that would be out of date as soon as it is published. We are saying that you should follow government guidance.

https://menssheds.org.uk/2020/03/23/coronavirus-update/

VoiceAbility - date updated 02/04/2020

On 17 March 2020 we created internal guidance for VoiceAbility staff about advocacy during coronovirus. We are now sharing it publicly in the hope that it might be of some assistance to others, especially advocacy organisations, and ultimately to people who rely on the support we all provide. It was written in good faith based on the best information available at a particular point in time. No liability is accepted for any adverse consequences of reliance upon it. We welcome feedback to CV19@voiceability.org

The following sheets are available:

  • General guidelines
  • Our duties as advocates
  • Our priorities and what counts as essential advocacy
  • Providing advocacy from a distance
  • Visits to care settings
  • Planning ahead

https://www.voiceability.org/news/coronavirus-resources-for-advocacy

Riverside  - date updated 02/04/2020

We appreciate what an uncertain and worrying time this is for our customers across the country. We are continually monitoring Government advice and as a result have introduced a number of changes to our services. This is to ensure we minimise risks to the health and safety of our customers and staff whilst also trying to continue to deliver our services to you.

https://www.riverside.org.uk/coronavirus/

Healthwatch - date updated 02/04/2020

The local NHS is postponing all non-essential appointments from 20 March to help it deal with the pressures caused by COVID-19 coronavirus.

They need to make sure they have the maximum possible number of hospital inpatient and critical care beds available to respond to this pressing demand.

This means all non-essential outpatient appointments, planned procedures and operations will be postponed until further notice.

They expect this to be for a period of at least three months.

We know that people waiting for treatment will be disappointed and possibly worried by this news. But you will remain on the list for appointments once they start up again.

This means you won’t need to go back to your GP to get re-referred once normal services resume.

You don’t need to call the hospital or care provider. You will be contacted directly to reschedule any appointments if you are affected. 

It is important to still attend urgent or emergency care appointments, unless you have been contacted and told otherwise.

If you have any questions about this – please get in touch with Cambridgeshire and Peterborough Clinical Commissioning Group.

https://www.healthwatchpeterborough.co.uk/non-essential-outpatient-appointments-to-be-postponed/

https://www.healthwatchcambridgeshire.co.uk/advice-and-information/2020-03-10/information-coronavirus-covid-19-updated

Mental Health First Aid - date updated 02/04/2020

MHFA England remains open and we are doing everything we can to protect the health of our people, Instructor Members, delegates and clients.

This includes following the advice of the UK Government and PHE, which means all our staff are now working remotely.

If you have any queries about our courses, please get in touch on info@mhfaengland.org.

If you are working from home, you can also download and share our guidance on how to support your mental health while working from home.

https://mhfaengland.org/mhfa-centre/news/coronavirus-updates/

On My Mind - date updated 02/04/2020

This guidance was created on 17th March.  Since then Government guidelines around self-isolating has changed.  We encourage young people and their families to stay in touch with their friends and relatives remotely via apps and social media and not to meet face-to-face.

https://www.annafreud.org/what-we-do/anna-freud-learning-network/coronavirus/

Insight - date updated 02/04/2020

We’ve been closely following the developing situation of the COVID-19 (coronavirus) pandemic and adapting to the guidelines provided by the UK Government and the NHS.

To keep our clients and team members safe, we have implemented the following across all our talking therapy services, from Monday 30 March 2020 until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details.

https://www.insighthealthcare.org/our-services/talking-therapies/safety-measures-during-covid-19-outbreak/

Walking for Health - date updated 02/04/2020

It was great to see the message Lynn Yendell has shared with her Walking for Health groups. Lynn is the coordinator at Worcestershire Walking Network and emailed some really useful sources of help and resources, both local and national. These included:

A link to the local authority’s Coronavirus web page and the Council’s advice page to help people look after themselves

The local sports partnership website resources to help people stay active at home

An update about availability of services from local Citizens Advice Service

The Coronavirus Charity Help Fund which has been set up by Martin Lewis to help those affected by the coronavirus. Small or local charities are able to apply to receive a grant of £5-20K for specific coronavirus poverty relief projects.

https://www.walkingforhealth.org.uk/news/2020/03/coronavirus-help-resources-worcestershire-walking-network

Everybody Health - date updated 02/04/2020

If you are worried about Covid-19 and trying to quit smoking to reduce the risk, we can help you by providing virtual stop-smoking sessions.

Dr Nick Hopkinson is a respiratory consultant and, in a video posted on Fresh, says quitting smoking is an important way for individuals to reduce their risk from corona virus because smoking increases the risk of lung infections.

https://www.everyonehealth.co.uk/stop-smoking-virtual-sessions/

Cambridge Adult Learning and Skills - date updated 02/04/2020

Due to the current situation and following government advice on March 16th, we have been required to make some difficult decisions, summarised below. As you can appreciate, this is a fast moving and still developing situation. We will update the information on our social media feeds as it becomes available.

  • Provision in Ely library will cease until further notice, from Thursday 19th March.
  • March Community Centre is closed until further notice, from Tuesday 24th March.
  • All of our courses have now been postponed. If you had enrolled or booked onto a course, our customer service team will be in contact with you shortly, if they haven't already, to discuss further.

Please be aware that our admissions team are contactable to discuss our adult learning opportunities and answer any queries you may have, Monday - Friday, from 8.45am - 5pm, by calling 01353 613013 or emailing Cambsals@cambridgeshire.gov.uk.  You can also find us on Facebook, Twitter and LinkedIn.

We appreciate your cooperation.

Stay well & take care, Cambridgeshire Skills

https://www.cambsals.co.uk/

Dhiverse - date updated 02/04/2020

In light of the recent official government advice, Dhiverse staff and volunteers will be working from home as much as possible. Our office will operate on a skeleton staff and is closed to visitors until further notice. Therefore, if you call the office on 01223 508805 you might reach our voicemail but please be assured that we will aim to respond as soon as possible. There will not be any delay in responding to emails to our general email enquiries@dhiverse.org.uk.

We’re pleased to let you know that Public Health Cambridgeshire has made the decision to continue to fund our HIV Support Service,Interact Group, RSE Services and Training & Health Promotion Services for a further 6 months to 1st October 2020. This means that we can continue to provide these services until that date. We want to assure you that although we will not be providing any of our services face to face during this time, we will be here to provide telephone and video call support, information and education. We are continuing to take referrals for most of our services.

https://www.dhiverse.org.uk/wp-content/uploads/2020/03/Dhiverse-March-2020-Newsletter-2.pdf

ICASH (Integrated Contraception and Sexual Health Services) - date updated 02/04/2020

To help protect our staff and other service users, please stay at home and self-isolate for 14 days and do not visit our service if you or a member of your household have:

  • a new continuous cough, or,
  • a high temperature (of 37.8 degrees centigrade or higher)

Here is some helpful guidance to help you whilst you are staying at home.  If you have serious symptoms you cannot manage at home, use NHS 111 online (please only call NHS 111 if they cannot get online).

 

Our Services: To reduce the number of people sitting in our waiting rooms and thereby helping to delay the spread of the virus, we are now only delivering essential services in line with national guidance.

This means only emergency contraception and urgent GUM and HIV services. GU/HIV contacts, where identified as emergencies, will be telephone triaged and seen in clinic where appropriate.

Please call us on 0300 300 3030, where our team will discuss the reason for your call, triage (if needed) and advise on next steps. If you do not have symptoms, please contact us again in 12 weeks for screening. If you develop symptoms please call us on 0300 300 3030.

Alternatively, if you have no symptoms but wish to access screening for sexually transmitted infections, you can use our Express Test home testing kit.

https://www.icash.nhs.uk/news/2020/03/16/coronavirus-advice



Invigorate - date updated 02/04/2020

We are putting in place contingency plans to address the impact of the coronavirus outbreak on our services. We remain open for business and will continue to change and adapt our services and as the situation develops.

We will keep this page up to date with news of any changes to our services.

https://www.cambridge.gov.uk/coronavirus-changes-to-our-services


There are lots of things you can do to help yourself stay well and have good wellbeing: including eating well, spending time with others, getting a good night's sleep and taking some regular exercise. Many of the things that are good for our physical health are also good for keeping our minds well too.

Some people find the '5 Ways to Wellbeing' a useful way of thinking about how you can look after your wellbeing:

1. Connect with the people around you and make time for family or friends.                  

2. Be active - Go for a run, play football, cycle to college or sign up for a dance class...whatever it is, make sure it is something you enjoy. 

3. Take notice – Pay attention to your senses – what can you see, feel, taste, smell and hear?

4. Keep learning – Try something new, be it a new recipe or taking up an evening class.

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile :) Volunteer your time. It can be incredibly rewarding.

Making a few small changes to your lifestyle could make a big difference, these websites might be able to help:

-Lets Get Moving Cambridgeshire LogoLet's Get Moving Cambridgeshire aims to improve the health of the Cambridgeshire population, specifically by increasing levels of physical activity. This will be done by promoting existing opportunities, developing new opportunities, and supporting individuals that require support to achieve their goals.

-One You logo - Whether it’s getting more active, quitting smoking or reducing how much alcohol you drink this website can help!  

 

Want to try out mindfulness? Need a little boost? Then check out the Apps page for a little inspiration! 

*Some information gathered from www.nhs.uk and the services listed.

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