Cambridgeshire & Peterborough Professionals Mental Health Support

CAMHS Crisis information

CAMHS out of hours (Weekends, and after 17:00)

New presentations or existing cases known to Child and Adolescent Mental Health Services

Young People, Parents or Carers and professionals can call the First Response Team for support on 111 (select mental health option), and access the Sanctuary in Cambridge or Peterborough.  The Sanctuary offers anyone in crisis over the age of 16 practical and emotional support between 6pm and 1am. Referral in is via 111 (select mental health option) only. To watch a tour click here.

If there is an immediate risk to a child or young person's safety due to a mental health issue, s/he can be taken to the local A&E department where it will be decided whether a specialist mental health assessment is required.  If needed, this can be provided in A&E.

If they are already a patient of child and adolescent mental health services (CPFT):

  • Between 9am-5pm, Monday–Friday: Contact your Care Co-ordinator or On Duty Clinician 
  • At other times call Out Of-Hours Service: A telephone support service, run by Lifeline, is available for CPFT’s service users who are experiencing a crisis in their mental health. The service is also available for carers who are concerned about the mental health of a service user. The out-of-hours telephone number is 0808 808 2121. This is available every day, including weekends, from 7pm-11pm
  • Call 111 and select mental health option for the First Response Service - a 24-hour service for people in a mental health crisis.

If they are not a patient of child and adolescent mental health services (CPFT):

  • Call 111 and select mental health option for the First Response Service - a 24-hour service for people in a mental health crisis.
  • Your GP: If you are in crisis and need immediate help, then please contact your GP.
  • Emergency doctor: All GP surgeries have an out-of-hours number that you can call in an emergency. The out-of-hours doctor may assess the situation over the phone, ask you to attend a clinic/service, or may come out to assess the service user. They will be able to arrange any necessary specialist assessments.
  • Local walk-in centre: Most centres are open 365 days a year and outside office hours. Some newly opened centres may offer different opening hours during their first few months.
  • A&E - call 999 or go to your nearest A&E department.

 East of England Forensic Child and Adolescent Mental Health Service (FCAMHS) will be offering a full clinical service across the East of England region from 1st April 2019.  This constitutes the final part of a phased roll out of the service.

FCAMHS is a regional specialist service, hosted by Cambridgeshire and Peterborough Foundation NHS Trust, for children and young people aged 0-18 whereby:

  • there is a concern about a young person's mental health (this may include neurodevelopmental disorder and/or learning disability)
  • the young person presents with high risk of harm to others and about whom there is major family or professional concern
  • the young person may be in contact with the criminal justice system or be likely to enter secure care.

FCAMHS accepts referrals from any professional working with children and young people.

For further information on how to make a referral and to view a copy of the FCAMHS leaflets and privacy notice, please visit our webpage at:

Please note our new regional telephone number: 0300 300 9300

Self Harm and Suicide:


For further information then please see our Children and Young peoples page HERE!

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