Housing information

The Housing, Mental Health and Substance Misuse Toolkit has been developed by people working in a wide range of teams and agencies across Cambridgeshire and Peterborough, with the help of experts by experience. It sets out the process to follow when housing, mental health and substance misuse issues occur in ten different scenarios. Click here for more details and the latest information. 

Citizens Advice provide a wealth of advice on housing issues (www.citizensadvice.org.uk/housing/)

Local Citizens Advice Offices can also provide information and advice:

• Cambridge & District Citizens Advice Bureau  (Cambridge and South Cambridgeshire) - Advice Line: 0344 848 7979.
  Rural Cambridgeshire Citizens Advice Bureau (Huntingdonshire, East Cambridgeshire and Fenland) - Advice Line: 0344 245 1292 (Mon-Fri, 9.30am-3.30pm).
• Citizens Advice Peterborough - Advice Line: 0344 499 4120 (landline) or if you are calling from a mobile 0300 330 0650.

Housing and Homelessness

Shelter provide information on getting help from councils. The district and city councils in Cambridgeshire have statutory responsibility for housing and homelessness and are known as housing authorities. Their duties include the provision of housing for rent and working with housing associations to supply housing for general and special needs. They can also give information and advice on accommodation queries for a range of housing:

• East Cambridgeshire
• Fenland
• Huntingdonshire
• Cambridge City
• South Cambridgeshire
• Peterborough

Cambridgeshire Services

• Wintercomfort for the homeless for welfare services and learning and development –
• Emmaus for accommodation and work opportunities
• Jimmy’s night shelter for emergency accommodation in the South of the County
• Ferry Project for emergency accommodation in the North of the County

Peterborough Rough Sleeper Referral Form - https://www.peterborough.gov.uk/residents/housing/homelessness/