Cambridgeshire & Peterborough Professionals Mental Health Support

Supporting young people in crisis

Mental health crisis and suicide

What is a mental health crisis?

Someone might be in crisis if:

  • They are thinking of hurting themself or suicide seems the only option
  • They have made threats to hurt you or someone else.
  • They are experiencing extreme distress that seems overwhelming.

Who can help in a mental health crisis?

Call 111 and press option 2 for the First Response Service - a 24-hour service for people in a mental health crisis. This service is for anyone, of any age, living in Cambridgeshire and Peterborough. Specially-trained mental health staff will speak to you and discuss with you your mental health care needs – instead of you having to go to accident and emergency departments of local acute hospitals.

If you are over the age of 16 you can access the Sanctuary in Cambridge or Peterborough - People in crisis across the whole of Cambridgeshire and Peterborough will be able to access Sanctuary support. Staffed by mental health charity Mind in Cambridgeshire, the Sanctuary offers people practical and emotional support between 6pm and 1am and is accessible by referral from the First Response Service. You can watch a tour of the Cambridge Sanctuary by clicking here 

111 logo

Other support available:

Support for schools and colleges following the death of a young person by suspected suicide:

A coordinated multi-agency response will be initiated following the death of a young person (under the age of 18 years). This response is outlined in the 'Supporting Schools and Colleges in responding to suicides in teenagers: A multi-agency guide for practitioners' document. If you become aware of a child death, but have not been contacted by a service to notify you of this, then please contact:

Cambridgeshire Schools:

Chris Meddle – Senior Leadership Advisor

Sara Rogers – Education Safeguarding Manager

Peterborough Schools:

Gary Perkins – Head of Service

Sharon Bishop – Capital Projects and Assets Officer

Samaritans - In addition to local services, support can be offered via the Samaritans Step By Step programme which offers practical support and guidance in the aftermath of a suspected suicide. This service is free and can be accessed by email: or phone: .

In Cambridgeshire and Peterborough families who are affected by suicide will be offered support from the post-suicide bereavement service shortly after the death.

CAMHS Crisis information

CAMHS out of hours (Weekends, and after 17:00)

New presentations or existing cases known to Child and Adolescent Mental Health Services

Young People, Parents or Carers and professionals can call the First Response Team for support on 111 (select option 2), and access the Sanctuary in Cambridge or Peterborough.  The Sanctuary offers anyone in crisis over the age of 16 practical and emotional support between 6pm and 1am. Referral in is via 111 (select option 2) only. To watch a tour click here.

If there is an immediate risk to a child or young person's safety due to a mental health issue, s/he can be taken to the local A&E department where it will be decided whether a specialist mental health assessment is required.  If needed, this can be provided in A&E.

If they are already a patient of child and adolescent mental health services (CPFT):

  • Between 9am-5pm, Monday–Friday: Contact your Care Co-ordinator or On Duty Clinician 
  • At other times call Out Of-Hours Service: A telephone support service, run by Lifeline, is available for CPFT’s service users who are experiencing a crisis in their mental health. The service is also available for carers who are concerned about the mental health of a service user. The out-of-hours telephone number is 0808 808 2121. This is available every day, including weekends, from 7pm-11pm
  • Call 111 and press option 2 for the First Response Service - a 24-hour service for people in a mental health crisis.

If they are not a patient of child and adolescent mental health services (CPFT):

  • Call 111 and press option 2 for the First Response Service - a 24-hour service for people in a mental health crisis.
  • Your GP: If you are in crisis and need immediate help, then please contact your GP.
  • Emergency doctor: All GP surgeries have an out-of-hours number that you can call in an emergency. The out-of-hours doctor may assess the situation over the phone, ask you to attend a clinic/service, or may come out to assess the service user. They will be able to arrange any necessary specialist assessments.
  • Local walk-in centre: Most centres are open 365 days a year and outside office hours. Some newly opened centres may offer different opening hours during their first few months.
  • A&E - call 999 or go to your nearest A&E department.

 East of England Forensic Child and Adolescent Mental Health Service (FCAMHS) will be offering a full clinical service across the East of England region from 1st April 2019.  This constitutes the final part of a phased roll out of the service.

FCAMHS is a regional specialist service, hosted by Cambridgeshire and Peterborough Foundation NHS Trust, for children and young people aged 0-18 whereby:

  • there is a concern about a young person's mental health (this may include neurodevelopmental disorder and/or learning disability)
  • the young person presents with high risk of harm to others and about whom there is major family or professional concern
  • the young person may be in contact with the criminal justice system or be likely to enter secure care.

FCAMHS accepts referrals from any professional working with children and young people.

For further information on how to make a referral and to view a copy of the FCAMHS leaflets and privacy notice, please visit our webpage at:

Please note our new regional telephone number: 0300 300 9300

Self Harm and Suicide:


For further information then please see our Children and Young peoples page HERE!

Mental Health Crisis

Who can help in a mental health crisis?NHS 111 Mental Health Crisis Picture

Call 111 and press option 2 for the First Response Service - a 24-hour service for people in a mental health crisis. This service is for anyone, of any age, living in Cambridgeshire and Peterborough*. The phone will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need.  They can offer advice over the phone, put you in contact with the crisis services or even refer you to a Sanctuary - safe places run by Cambridgeshire, Peterborough and South Lincolnshire Mind (CPSL Mind). The Peterborough and Cambridge Sanctuaries offer short-term practical and emotional support between 6pm and 1am, seven days a week. You can watch a tour of the Cambridge Sanctuary. Please note, to access this service you need to call 111 and press option 2 before turning up. 

Who can call?

If you aren't able to make the call yourself then anyone can call on your behalf, for example a friend, carer, loved one or even your GP. The service is available to anyone, of any age, currently living in Cambridgeshire and Peterborough in a mental health crisis.

For more information visit:

*People in Wisbech have not got the option 2 but can access the service via dialling 111. The call handler will then transfer them direct to the FRS (First Response Service) service.


*Some information gathered from and the services listed.

Early Help Hubs

Early Help

The Cambridgeshire Early Help Hub provides a single telephone line, operating during office hours, providing advice and information for professionals about local services. They can offer guidance about accessing services, and signpost to self-help resources. Contact the team on: 01480 376 666 or (open 9am – 5.20pm Monday to Thursday, Friday 9am -4:20pm).


The Peterborough Early Help Service provides a dedicated Early Help telephone line, operating during office hours, providing advice and information for professionals about local services. They can offer guidance about accessing services, and signpost to self-help resources. Contact the service on the Peterborough Early Help helpline number on: 01733 863649 or email (open 9am – 5pm Monday to Friday).

Safeguarding concerns and referrals

 If you are concerned that a child is at immediate risk of harm, please ring :

  • Cambridgeshire: 0345 045 5203
  • Peterborough: 01733 864180
  • EDT (Emergency Duty Team): (01733 ) 234724

For Cambridgeshire Children

 Tel:  0345 045 5203



For Peterborough Children

 Tel: 01733 864180



For out of Hours (Emergency Duty Team)

Tel: 01733 234724


Completed referral forms can now be sent securely to ONE email address for Peterborough and Cambridgeshire, this is

Emotional Health & Wellbeing Service


Emotional Health and Wellbeing Service



The Emotional Health and Wellbeing Service (EHWS) launched in January 2018, and covers Cambridgeshire and Peterborough. The service was created due to the recognition that there was a local gap in provision of service within the “Getting Advice” and “Getting Help” quadrants of the THRIVE model, adopted in Cambridgeshire and Peterborough.


Who are we?

The EHWS comprises of a range of staff from a variety of professional backgrounds.

  • The Emotional Health and Wellbeing Practitioners (EHWP) are a multi-disciplinary team, coming from a variety of professions, including School Nursing, Mental Health Nursing, Paediatric Nursing, Health Visiting, and Social Work.
  • The Children’s Wellbeing Practitioners (CWP’s) have psychology related degrees and complete the post graduate certificate in Children and Young People’s Psychological Wellbeing Practice.

The EHWS is led by a Clinical Psychologist, and supported by an Assistant Psychologist and Administrative Assistant countywide.

What do the EHWP’s do?

The team operates a duty system, offering telephone support to professionals from education settings (primary, secondary, colleges, and special schools) as well as other professionals such as General Practitioners and Social Care. Part of the EHWP’s role is to support professionals to ‘system navigate’ around the complex network of support available for children and young people with emotional and mental health needs. They work with professionals, to signpost, advise and support referrals to the wider emotional health and wellbeing services. The teamwork closely with the Early Help Hubs and the CAMH Single Point of Access (SPA).


They can offer more in depth support, where they can visit staff at schools to provide consultation (with parent/carers consent) and training to support professionals develop their skills, knowledge, and understanding of emotional health and wellbeing issues to more effectively and confidently deliver support. They also now provide staff support to education establishments. This may be in the form of self-directed learning packages along with a reflective session facilitated by an Emotional Health and Wellbeing Practitioner.


How do you contact us?

Accessing either strand of the service is through the EHWS duty line, which operates Monday to Friday, 9:30 to 16:30. Please note this is only available for professionals.

If you are a parent/carer concerned about your child or young person and believe the EHWS may be a help to your family, please do speak to your school and ask them to contact us directly.

                               Contact to the service is by email only



    Local support

    For more information on local support and services please see our Children's and Young People's page HERE !

    School Nursing

    School Nursing - The School Nursing Service provides confidential advice and support to all children, young people, and their carers in a variety of settings. Every School has access to a named practitioner within the school nurse team who work in partnership with children, parents, carers, health professionals and teachers, promote and maintain good health of all school children, support a child’s specific health needs, enable all school children to reach their full potential.

    Cambridgeshire - 0300 029 5050 or

    Peterborough -  01733 746822 or 


    ChatHealth -Text Messaging Service for 13-19 year olds (currently only available in Cambridgeshire)

    ChatHealth is an alternative way for young people to engage with experienced school nurses who will answer texts from 9.30am-4pm Mon-Fri on a range of topics including anything from healthy eating, smoking, self-harm and bullying.

    Watch this video to find out more

    Young people (13-19 years) can text 07480 635 443 to start a conversation.


    Housing information

    Citizens Advice provide a wealth of advice on housing issues (

    Local Citizens Advice Offices can also provide information and advice:

    Housing and Homelessness

    Shelter provide information on getting help from councils. The district and city councils in Cambridgeshire have statutory responsibility for housing and homelessness and are known as housing authorities. Their duties include the provision of housing for rent and working with housing associations to supply housing for general and special needs. They can also give information and advice on accommodation queries for a range of housing:

    Cambridgeshire Services

    Peterborough Rough Sleeper Referral Form - 





    Debt information

    Money worries can take a toll on your mental health. There are a range of local and national services that can provide support if you, or a patient/client you are working with has money worries including:

    • Cambridge & District Citizens Advice Bureau  (Cambridge and South Cambridgeshire) -  provides information, advice and support to help local people overcome their problems. The CAB help people with a wide range of issues, including benefits, debts, housing, relationships, employment and other questions. The service is free, impartial and confidential. Advice Line: 0344 848 7979.
      Rural Cambridgeshire Citizens Advice Bureau (Huntingdonshire, East Cambridgeshire and Fenland) - provides information, advice and support to help local people overcome their problems. The CAB help people with a wide range of issues, including benefits, debts, housing, relationships, employment and other questions. The service is free, impartial and confidential. Advice Line: 344 245 1292 (Mon-Fri, 9.30am-3.30pm).
    • Citizens Advice Peterborough - provides information, advice and support to help local people overcome their problems. CAP help people with a wide range of issues, including benefits, debts, housing, relationships, employment and other questions. The service is free, impartial and confidential. The service operates from their base in the city centre at St Mark’s Street and have a outreach service with sessions across the city including at the Rainbow Savers Credit Union, Aspire and Honeyhill children centre – Paston, along with our telephone advice and email advice services. Advice Line: 0344 499 4120 (landline) or if you are calling from a mobile 0300 330 0650.

    Money Advice Service - Set up by government to provide free impartial money advice. Advice line: 0800 138 7777 (Mon - Fri, 8am to 6pm and Sat 9am-1pm)

    Young people can get support on job hunting and budgeting through the New Horizons project

    Substance Misuse Services

    Services for Children and Young People

    Cambridgeshire Child and Adolescent Substance Use Service (CASUS) provides information, support and specialist treatment in Cambridgeshire around drug and alcohol use to young people and their families. CASUS offers specialist treatment, interventions, support and information for all types of substance use. The also provide support for the families and carers of substance misusing young people, and see young people who are affected by the substance misuse of someone close to them. CASUS can see young people at school, home or a variety of community or healthcare settings. People can self-refer for an appointment, or a parent/carer or professional can refer a young person. The service is suitable for those under 18 years old but they also have a limited service for 18 – 21 year olds who are particularly vulnerable and would benefit from seeing a young person’s service rather than be referred to adult services.

    Peterborough #POW (Possibilities, Opportunities, Without taking risk) young people’s drug and alcohol service is a free and confidential service that works with young people and families around their, or their parent’s or carer’s, substance use. The service is for those up to the age of 18 years with drug and/or alcohol problems and offers one-to-one support, group work, housing and education/employment support.

    Adult Substance Misuse Services

    Cambridgeshire - Change Grow Live provides the community adult substance misuse service in Cambridgeshire. Anyone can refer to the service, including families/carers and individuals referring themselves. Anyone can walk in during 'Open Access' sessions for assessment or advice, or referrals can be made via the website. You can also call (01223 315882) or email the service (

    Peterborough - CGL Apsire provide drug and alcohol treamtment services with interventions and services including 1-to-1 support, group therapy, needle exhange and family/carer support.

    For more information please see our C&YP page and the adult section here and here!


    Referrals and support services


    YOUnited logo
    YOUnited offers help to children and young people with their emotional wellbeing and mental health. It is available to those up to the age of 25 and offers a range of support including therapies, counselling and guided self-help.

    Referrals can be made to YOUnited by a GP or any professional working with children or young people.

    Referral information can be found here

    All referrals are triaged and assessed by specialist staff from YOUnited who then work with clients, as well as their family or carers if necessary, on the best pathway to support their needs.

    YOUnited is a partnership involving: Cambridgeshire and Peterborough NHS Foundation Trust, Cambridgeshire Community Services NHS Trust, Centre 33, and Ormiston Families. 

    Partners logos



    YOUnited logo

    YOUnited help for Neurodevelopmental diagnosis

    Peterborough: YOUnited accepts referrals for assessment for children aged from 5 to 18 years-old. Please follow this link to make a referral: 

    Peterborough Integrated Neurodiagnostic-Referral-form-June-2021.docx [docx] 197KB

    Cambridgeshire, Huntingdon and Fenland: YOUnited accepts referrals for young people of secondary school age. Please follow this link to make a referral: 

    Cambridgeshire Neurodiagnostic-Referral-form-June -2021 (003).docx [docx] 198KB

    Resources, Events and training


    October, November and December 2021 training opportunity with Kooth for professionals: 

    Kooth training sessions for professionals. The sessions will include the following:

    • A live tour of Kooth with an introduction to Kooth and how it works.  Support on how to get young people signed up to Kooth.
    • Explanation of professional support available via Kooth and what young people can expect.
    • Explanation of Kooth's other features and support tools for young people.
    • An opportunity to ask questions regarding the service.

    Kooth say this is a good opportunity to give staff the confidence and knowledge needed when having conversations with young people about addressing any concerns around mental health and wellbeing and encouraging them to make use of Kooth as a completely free online service which is fully commissioned and funded in 86% of the UK. 

    Please ensure you register for the workshop of choice. If you need to use the Zoom meeting ID, it is the number at the end of the web link. All enquiries to Cambridgeshire, Peterborough, Norfolk and Waveney



    Webinar Link

    Registration Link

    Wednesday 13th October

    3.30pm - 4.30pm

    Monday 8th November

    11am - 12noon

    Thursday 9th December

    1pm - 2pm

     Kooth is available to young people aged between 11-18, if you would like more information please do contact: 

    Cheryl Allright (
    Kooth Engagement Lead - London & South East
    +44 (0)7497157139 and follow this link for their resources:  Promotion Portal - Swivle

    Training with CPSL Mind

    Our team of experienced trainers work flexibly and supportively with individuals, organisations and businesses to increase mental health knowledge and skills.

    All of our income goes towards funding the work of our charity including direct services for people recovering from mental health problems in Cambridgeshire, Peterborough and South Lincolnshire.

    From Mental Health First Aid to suicide prevention to working with young people, we have a range of courses to increase awareness and skills in our local community - please click here to view courses. 

    We’ll support you to equip your employees with the skills and understanding to create a healthy working environment which benefits your organisation and local community. Please click here to view courses for organisations and companies. 

    YMCA Trinity Group

    We provide a variety of training courses and workshops to improve the physical, emotional and psychological wellbeing of children, young people and staff. Our courses are broken down into Core, Enhanced and Targeted training depending on your needs and requirements. Please note: Due to the success and accessibility of our virtual training programme during the pandemic, all short workshops will be offered virtually using Zoom for 2021/2022. Should you wish to arrange these in-house, we would be happy to arrange face to face training delivery. Please get in touch to discuss how this might work. Full day or longer courses will be delivered face to face wherever possible so that delegates can best achieve the desired outcomes from the session.  All courses are subject to change at short notice.

    Please see here for their 2021/22 Academic Year Training Calendar


    Guidance for creating and promoting positive mental health and wellbeing in schools can be found on this page of our website; it includes a policy document created by Bottisham Village College and the CAMH Learning and Development team, Cambridgeshire and Peterborough NHS Foundation Trust, which is intended as a template for other secondary schools.

    The majority of the following resources have been taken from this policy's supporting information document.

    Anxiety, panic attacks and phobias

    Anxiety can take many forms in children and young people, and it is something that each of us experiences at low levels as part of normal life. When thoughts of anxiety, fear or panic are repeatedly present over several weeks or months and/or they are beginning to impact on a young person’s ability to access or enjoy day-to-day life, intervention is needed.

    Online support: 


      • Lucy Willetts and Polly Waite (2014) Can I Tell you about Anxiety?: A guide for friends, family and professionals. London: Jessica Kingsley Publishers
      • Carol Fitzpatrick (2015) A Short Introduction to Helping Young People Manage Anxiety. London: Jessica Kingsley Publishers


      Ups and downs are a normal part of life for all of us, but for someone who is suffering from depression these ups and downs may be more extreme. Feelings of failure, hopelessness, numbness or sadness may invade their day-to-day life over an extended period of weeks or months, and have a significant impact on their behaviour and ability and motivation to engage in day-to-day activities.

      Online support: 

      • Information and advice. Parent’s helpline.
      • Counselling and on line information and support to families
      • The Charlie Waller Memorial Trust seeks to equip young people to look after their mental wellbeing and to help people to recognise the signs of depression in themselves and others so that they know when to seek help.
      • A digital friend that provides young people with tools, advice and activities when their mental health is at risk
      • helps young people feel more confident and get better results when they see their GP about a mental health issue.
      • offers support for young people to find mental health support in their area and give feedback on it.
      • Accessible, straight talking information on young people’s mental health medication
      • CHUMS
      • CWMT


      • Christopher Dowrick and Susan Martin (2015) Can I Tell you about Depression?: A guide for friends, family and professionals. London: Jessica Kingsley Publishers

      Eating problems

      Food, weight and shape may be used as a way of coping with, or communicating about, difficult thoughts, feelings and behaviours that a young person experiences day to day. Some young people develop eating disorders such as anorexia (where food intake is restricted), binge eating disorder and bulimia nervosa (a cycle of bingeing and purging). Other young people, particularly those of primary or preschool age, may develop problematic behaviours around food including refusing to eat in certain situations or with certain people. This can be a way of communicating messages the child does not have the words to convey.

      Online support:


      • Bryan Lask and Lucy Watson (2014) Can I tell you about Eating Disorders?: A Guide for Friends, Family and Professionals. London: Jessica Kingsley Publishers
      • Pooky Knightsmith (2015) Self-Harm and Eating Disorders in Schools: A Guide to Whole School Support and Practical Strategies. London: Jessica Kingsley Publishers
      • Pooky Knightsmith (2012) Eating Disorders Pocketbook. Teachers’ Pocketbooks

      Obsessions and compulsions

      Obsessions describe intrusive thoughts or feelings that enter our minds which are disturbing or upsetting; compulsions are the behaviours we carry out in order to manage those thoughts or feelings. For example, a young person may be constantly worried that their house will burn down if they don’t turn off all switches before leaving the house. They may respond to these thoughts by repeatedly checking switches, perhaps returning home several times to do so. Obsessive compulsive disorder (OCD) can take many forms – it is not just about cleaning and checking.

      Online support

      • OCD UK Advice line, Advocacy, publications, treatment information and support groups


      • Amita Jassi and Sarah Hull (2013) Can I Tell you about OCD?: A guide for friends, family and professionals. London: Jessica Kingsley Publishers
      • Susan Conners (2011) The Tourette Syndrome & OCD Checklist: A practical reference for parents and teachers. San Francisco: Jossey-Bass


      Self-harm describes any behaviour where a young person causes harm to themselves in order to cope with thoughts, feelings or experiences they are not able to manage in any other way. It most frequently takes the form of cutting, burning or non-lethal overdoses in adolescents, while younger children and young people with special needs are more likely to pick or scratch at wounds, pull out their hair or bang or bruise themselves.  

      Online support: 

      • A project dedicated to supporting young people impacted by self harm, providing a safe space to talk, ask any questions and obtain help to overcome difficulties. It also provides information about how to stay safe
      • National Self-Harm Network: provides crisis support, information and resources, advice, discussion and distractions and is available 24/7. Also supports and provides information for families and carers
      • No Harm Done? Created in collaboration with the Charlie Waller memorial trust and the Royal College of Psychiatrists. For young people who are self harming or at risk of self harming, their parents and professionals working with them. Provides a series or resource publications and short films.
      • Family Lives is a charity helping parents to deal with the changes that are a constant part of family life members .They provide professional, non-judgmental support and advice through a helpline, extensive advice on the website, befriending services, and parenting/relationship support groups. Nearly all of our services are accessible at no charge to parents 365 days a year


      • Pooky Knightsmith (2015) Self-Harm and Eating Disorders in Schools: A Guide to Whole School Support and Practical Strategies. London: Jessica Kingsley Publishers
      • Keith Hawton and Karen Rodham (2006) By Their Own Young Hand: Deliberate Self-harm and Suicidal Ideas in Adolescents. London: Jessica Kingsley Publishers
      • Carol Fitzpatrick (2012) A Short Introduction to Understanding and Supporting Children and Young People Who Self-Harm. London: Jessica Kingsley Publishers
      • Understanding and responding to children and young people at risk of self-harm and suicide.(2014)CPFT


      Suicidal feelings

      Young people may experience complicated thoughts and feelings about wanting to end their own lives. Some young people never act on these feelings though they may openly discuss and explore them, while other young people die suddenly from suicide apparently out of the blue.

      See Section D and Risk flowchart (in the [policy's supporting information document) for guidance on responding to risk and getting support

      Online support


      • Keith Hawton and Karen Rodham (2006) By Their Own Young Hand: Deliberate Selfharm and Suicidal Ideas in Adolescents. London: Jessica Kingsley Publishers
      • Terri A.Erbacher, Jonathan B. Singer and Scott Poland (2015) Suicide in Schools: A Practitioner’s Guide to Multi-level Prevention, Assessment, Intervention, and Postvention. New York: Routledge

      Guidance and advice documents

      Local and national guidance documents, as well as additional resources relating to mentally healthy schools, can be found in the policy's supporting information document here.

      Staff Wellbeing Policy

      Information and guidance on how to promote positive mental health and wellbeing for staff in schools can be found here.

      Questioning Gender Identity

      Most people identify with the gender they are born with, ie male or female, boy or girl. Often young children dress in clothes associated with other genders when they are aged between 3-5 years old, this is a normal transitory part of play and development. Yet, some people experience conflict around their gender (gender dysphoria) and feel that their gender identity is different from the physical make up of their body.

      Children or young people may want to use a different word or label for themselves and may experience discomfort around parts of their body. This can be very upsetting and scary for them, particularly as they go through puberty.  For some these feelings pass, for others they don’t. It’s good to encourage them to talk and to seek help so you know how to care for them.

      Many people who feel this way identify with the term transgender (or trans for short), which comes from the Latin ‘trans’ meaning ‘across or to cross over’. Some people identify as non-binary without considering themselves transgender, and some people adopt other labels like agender (not having a gender), bigender (having two genders) or genderfluid (having a gender that changes over time).

      The child or young person may find it distressing when people use words or treat them in a way that doesn’t align with how they perceive themselves to be – for instance referring to them as a boy when they feel they are a girl. These feelings of distress about the difference between their physical body and what they feel, can be very upsetting for transgender, non-binary and gender questioning people, though not everyone will experience them, and they may pass.

      Gender dysphoria can have an impact on the emotional wellbeing or mental health of the young person or child. However, being transgender is not a mental health condition itself – it is an identity. Many parents have concerns about gender dysphoria and emotional wellbeing. We would encourage them to listen to their child, letting them talk for as long as they want in a non-judgemental way. This will give them the space to explore their own feelings in an accepting environment. You may also find it helpful to talk to a colleague who has more experience, or a support group listed below. There may be instances where you need to speak to a safeguarding lead in order to carefully consider the circumstances surrounding the request for further interventions.


      Support Services for Transgender, Non-binary and Gender Questioning People

      • The Kite Trust is available to support all LGBTQ+ young people in Cambridgeshire, Peterborough and surrounding areas – this includes those who are trans, non-binary or questioning their gender. If you have questions about someone you care for and/or work with, you can get in touch via their website. They offer tailored trans-specific and broader LGBTQ+ training and consultancy for professionals, and for education professionals, the year-long holistic Rainbow Flag Award (link to: Visit, email or call 01223 369508.
      • Gendered Intelligence are a national charity who support trans, non-binary and questioning young people. They also offer training and consultancy for professionals as well as a range of resources on their website. Visit to find out more about their current services.
      • Encompass Network maintain a calendar of upcoming events for LGBTQ+ people in Cambridgeshire and Peterborough and links to lots of different local support groups across the county. You can find out more at:

      The Gender Identity Research & Education Society also maintain ‘Tranzwiki’ which includes a listing of groups and support services across the country. Those in the East of England can be found at:

      Creating Mentally Healthy Schools

      A Whole-School Approach to Mental Health

      A whole-school approach means making child, staff and parent/carer mental health and wellbeing ‘everybody’s business’. It involves all parts of the school working together and being committed. It needs partnership working between governors, senior leaders, teachers and all school staff as well as parents, carers and the wider community (Mentally Healthy Schools). For more information visit

      There are lots of helpful documents and frameworks to develop a whole-school approach to mental health, these include:

      National Children’s Bureau: A whole school framework for emotional well being and mental health: a self-assessment and improvement tool for school leaders. Outlines a four-stage approach, including first identifying what is already in place in the school.

      Public Health England: ‘Promoting children and young people’s emotional health and wellbeing: a whole school and college approach’. 

      DfE/NatCen Social Research/National Children’s Bureau: ‘Supporting mental health in schools and colleges’ 


      School Policy  - Promoting positive mental health and wellbeing  

      The policy document found here is the outcome of a collaboration between Bottisham Village College and the CAMH Learning and Development team, Cambridgeshire and Peterborough NHS Foundation Trust. It is intended as a template for other secondary schools and will therefore be made available across the county. However, it is not meant to be adopted without due process and careful and thorough consideration of the individual school’s needs in relation to the emotional wellbeing and mental health of its pupils and staff. 

      Guidance as to how the policy could be customised can be found here.

      Other useful resources for creating mentally healthy schools

      Heads Together and the Anna Freud Centre have launched the Mentally Healthy Schools website which brings together quality-assured information, advice and resources to help primary schools understand and promote children’s mental health and wellbeing. Their aim is to increase staff awareness, knowledge and confidence to help you support your pupils. Resources include lessons plans, assemblies, films and general information on a range of topics and issues.

      Schools in Mind Network:

      The Schools in Mind Network is run by the Anna Freud Centre, by joining the network your school will be able to access a range of free resources. This includes films to use in lessons, assembly plans as well as a range of films featuring experts talking about different mental health issues and giving advice aimed at teaching staff. Joining the network also enables you to keep up to date with the 'You're never to Young to Talk About Mental Health' campaign.

      For more information visit:

      Papyrus’ ‘Building Suicide-Safer Schools and Colleges: A guide for teachers and staff’ covers:

      • Developing a Suicide Prevention Policy
      • Asking About Suicide
      • Responding to a Suicide
      • Working with Community Support

      Access the guide here: save the class toolkit:


      The following short films are designed to show how teaching Personal, Social and Health Education (PSHE) in schools and colleges can support children and young people’s personal development. They illustrate how knowledge, skills and attitudes explored during this learning can potentially have a positive impact on children and young people’s mental and emotional wellbeing.

      The films involve pupils from a primary and secondary school in Cambridgeshire where the ethos and culture supports and promotes children’s and young people health and wellbeing. In these schools, teaching and learning in PSHE are prioritised, and as well as being taught explicitly via designated periods of time, form an integral part of the schools’ practice.

      The lessons represent a snapshot of activities that would form part of a longer term personal development programme. They showcase examples of PSHE teaching and learning methodologies that could be delivered during a PSHE lesson or tutor time and are designed to serve as an illustrative guide rather than examples of standalone lessons. We would advise reading the accompanying guidance for each film before teaching lessons based on the content of the film.

      The lessons will also support the requirements for the forthcoming statutory status for Relationships Education, and possible statutory status for PSHE.

      We would really appreciate it if you could take a few moments to answer the 4 questions via this link once you have accessed the films:

      Healthy Relationships - Accompanying Notes  (Secondary School)

      Body Image - Accompanying Notes  (Secondary School)

      Anti-bullying - Accompanying Notes (Secondary School)

      Conflict Resolution - Accompanying Notes  (Primary School)

        My Emotions - Accompanying Notes   (Primary School)

      Acknowledgements: We would like to thank the two Cambridgeshire schools for hosting this project, and the pupils for their participation. We would also like to thank Edd Mitchell from Burwell House in Cambridgeshire for creating the films.  

      The Cambridgeshire PSHE Service provides support, guidance and training on the themed areas and approaches explored in these films. Email for information about teaching materials and resources designed to support schools in delivering these aspects of the PSHE curriculum.  

      The BBC has a range of short videos about young people and the things they worry about including bullying,anxiety and OCD. They are suitable for Key stage 2 and 3 and can be found HERE

      The Mix now has information and support all about healthy relationships.

      Pupil Voice

      The Pupil Voice Toolkit was developed by PSHE as a free resource to support schools and colleges to work with our children and young people to explore ways of promoting their mental and emotional wellbeing. The process involves children in identifying self-help opportunities and ways in which school and community provision could further enhance their mental and emotional wellbeing. It will help school leaders make use of school level data to identify the mental wellbeing needs of children and to determine how best to address these. The resources in the toolkit are based on mental and emotional wellbeing examples, however, the tools could be adapted to apply to other topic areas also.

      Mental and Emotional Wellbeing - Engaging Children and Young People in Planning Provision

      Toolkit Contents

      Section A - Process Documents

      Primary Schools

      1. Briefing
      2. Research and data sources
      3. Methodologies for collecting and exploring views
      4. Information for parents and carers
      5. Programme sessions 1 and 2

      Secondary Schools

      1. Briefing
      2. Research and data sources
      3. Methodologies for collecting and exploring views
      4. Invtation for pupils
      5. Successful applicants
      6. Unsuccessful applicants
      7. Information for parents and carers
      8. Programme Sessions 1 and 2
      9. Programme Session 3 and 4
      10. Invitation to feedback event
      11. Mental health curriculum audit tool

      Section B - Supporting Resources


      1. Primary Draw and Write mental health
      2. Safety circle and network of support
      3. Self assessment teacher instructions
      4. Y1-2 self assessment mental and emotional wellbeing
      5. Y3-4 self assessment mental and emotional wellbeing
      6. Y5-6 self assessment mental and emotional wellbeing
      7. Action planning framework
      8. Sample certificate for pupils

      Secondary Schools

      1. Mental and emotional wellbeing card exercise
      2. Mental Health - the group's view (Heading)
      3. Areas of Mental Health (Headings)
        1. Life Satisfaction
        2. Resilience
        3. Self esteem
        4. Trust
      4. Worries (Heading)
      5. Action planning framework
      6. Sample certificate for pupils

      Section C - Examples of Work from Pilot Schools

      Primary Schools

      1. HRBS data from primary school
      2. Key Stage 2 Draw and Write Feedback
      3. PSHE journey around our school

      Secondary Schools

      1. Introduction
      2. Health Related Behaviour Survey - sample powerpoint
      3. Mental Health - the group's view
      4. Worries
      5. Areas of mental health - Key Messages
      6. Mental health - reviewing the school's approaches
      7. Mental health - summary of key messages
      8. Action plan resulting from key messages

      Suicide and self harm presentation

      Full Presentation can be found here!


      Wellbeing for education return programme 2020

      The programme aims to support staff working in educational settings to respond to the additional pressures some children and young people may be feeling as a direct result of the pandemic. The programme is aimed at educational settings for children and young people aged 5-19. This includes maintained schools, academies, independent schools, further education colleges, specialist settings, pupil referral units, and alternative provision providers.

      Registration details

      Five (one hour, virtual) sessions will be offered, between November 2020 and June 2021.

      • It is expected attendees attend every session. There will be three options for attendance for each session (details overleaf).
      • Attendance on the programme is free. However, attendees that register and then fail to attend without providing 48 hours notice will be charged £56.43 per session missed.

      You can find further information about registration, session contents, dates and times in this document

      Current News

      Current News

      News on Cambridgeshire and Peterborough Mental Health and Emotional Wellbeing Service

      From 1 July 2021, CHUMS are no longer delivering the Emotional Wellbeing Service in Cambridgeshire and Peterborough. A new service called Younited is now providing support for children and young people with their emotional wellbeing and mental health. Younited is provided by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) under a partnership agreement with Cambridgeshire Community Services NHS Trust, Centre 33, and Ormiston Families.

      We would like to reassure those already referred to CHUMS that the new service will continue to support you with your mental wellbeing, and this change will not affect the level of support offered to you.  Children and young people will be contacted by the new service in due course.

      Professionals can now make a new referrals to the Younited service. Please go via their website for information. 

      Taylorfitch website